Customer Service Representative

Job Description Job Description Description: The Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect on account receivables.

Duties/Responsibilities

Provide exceptional patient service in the name of the client Contact patients via telephone to collect payment on medical bills Communicates accurate information to patients in a clear, concise and professional manner Review patient accounts and documents patients’ interaction and feedback Negotiates appropriate and reasonable payments with customers Sets up patient payments via check, electronic transfer or credit card Responsible for understanding and complying with all policies and procedures Meets or exceeds established goals Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction All other duties as assigned by management

Required Skills/Knowledge

Customer/Client Focus Communication Proficiency Confidentiality/Integrity Teamwork Orientation Basic computer skills necessary

Education/Experience

Customer service experience preferred Prior medical billing or healthcare revenue cycle experience strongly preferred High school diploma or General Education Development (GED) Certificate required One to two years of college preferred

Requirements: