Service Advisor
Job Description
Job Summary
Are you looking for a job that is fun, fast paced and rewarding? Join our team as a Service Advisor. Our customers lifestyles and families depend on having reliable and safe transportation. They trust our dealership and Service Team to help them keep their vehicles in top shape. As a service advisor you will provide exceptional customer service, while ensuring that all vehicle maintenance and repairs meet the highest standards.
Essential Duties & Responsibilities
Utilize cutting Edge Fixed Operations Technology
Conducts themselves in a professional manner and demonstrates courteous behavior towards fellow employees and customers.
Adheres to the process standards of Kayser Chevrolet, Inc.
Successfully completes all training and instruction required to maintain certifications established. Keeps workspace clean and free from hazardous conditions. Informs immediate supervisors of any safety or improper conduct that you may observe. Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs. Handles telephone inquiries regarding appointments and work in process. Provide exceptional and timely communication-keeping customers updated throughout the repair process. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner. Generates repair orders with all fields filled out including the customer signature. Includes e-mails on all repair orders. Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours. Reviews Technicians' notes verifying the 3 C's (Concern, Cause, Correction) have been addressed. Completes repair orders when the job is completed and filed. Establishes customer's method of payment. Obtains credit approval, if necessary. Ensures Multi-Point Vehicle Inspection (MPVI) is completed on every vehicle. Reviews the diagnosis and recommendations with the Technician to fully understand. Provides a complete and accurate written cost estimate for labor and parts. Addresses the customer's original concern first at all times. Checks on progress of repair throughout the day. Keeps the customer informed when more time is needed or more repairs are needed. Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up. Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent. Cashes customers out (cash, check or credit card). Asks for a completely satisfied survey from warranty customers. Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up-to-date.
Qualifications/Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Dealership experience preferred with successful track record of Customer Service Index (CSI).
Must have a strong customer service or sales background. Must have a strong-work ethic, be self-motivated, friendly and organized. Proficiency with computers including Microsoft Word and Excel. Must be able to multi-task and work in a fast-paced environment.
Must maintain a valid driver's license.
About Us
Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, GMC, Buick, Isuzu Trucks, Ford and Lincoln brands in eight locations in these great communities: Sauk Prairie, Pulaski, Oconto Falls, Watertown, Janesville and Madison. We've been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself. Kayser Chevrolet, Inc. has been dedicated to finding the area's top talent and we now have a great opportunity for you to join our team! To learn more about the company, the opportunity, or to formally apply for this position, please visit us online at: www.kayserchevrolet.com/KayserCareers. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.