Customer Support Representative
Job Description
DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. RESPONSIBILITIES Provide software support and troubleshoot basic technical issues. Respond to all client questions and issues in a quick and comprehensive manner. Escalate technical issues to the relevant internal teams. Communicate and solve issues with cross-functional teams via phone, email, and video chat. Work on specific projects as needed. REQUIREMENTS Exceptional team player with the ability to relate to and care for customers. Excellent verbal and written communication skills. High energy, positive, and can-do attitude. High intellect, quick to learn, and eager to excel. Comfortable in a fast-paced, high-growth start-up environment. Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook. Bachelor’s degree or equivalent.
WHAT WE OFFER
Compensation : $55,000 to $60,000 annually Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy) Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr