Manager, Software Development – Python (AI Applications)

City, State/Territory, Country or "remote" Sr Product Support Representative Hybrid Job Description Job ID SRPRO009705 Employment Type Work Style Location Role Sr Product Support Representative Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. As a Sr Product Support Representative, you’ll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures. Must be able to go into the office 3 days a week.

Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment. Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience.

Preferred Qualifications: Human Capital Management experience. Excellent time management and problem-solving skills. Strong verbal and written communication skills. Understanding of Salesforce. Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]. The pay range for this position is $50,400 to $72,400; however, base pay offered may vary depending on skills, experience, job-related knowledge, and location. #J-18808-Ljbffr