Customer Support Representative at Adaptive

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Dealer Business Development Representative

OneMain Financial Columbus, Ohio

The Dealer Relationship Representative is responsible for identifying potential dealers and acquiring and developing new auto and powersports dealer business relationships. In this position, you will be responsible for familiarizing dealer staff with our organization and program, which provides loans to consumers through dealers. This position plays a vital role in providing a high level of customer service and support to our Dealers as well as working closely with our internal team members. In the Role Prospect, qualify, and generate sales on Company products/services to new dealer partners. Assist dealer partners with loan origination and deal funding. Assist in the overall dealer performance from set-up to credit quality. Work closely with management to analyze current and future sales prospects and trends. Monitor competition by gathering current marketplace information on pricing, products, and marketing techniques. Work diligently to resolve customer complaints by investigating problems and developing solutions, preparing reports, and making recommendations to management. Requirements HS Diploma/GED required with equivalent work experience in related field 1-3 years of experience within auto dealer or finance industry, with experience and/or strong understanding of credit and lending.  Reliable internet and telephone service, and dedicated home office or workspace.  Ability to travel up to 75% within a designated territory. A valid driver’s license and acceptable motor vehicle records history Preferred: Strong ability to establish and cultivate trusting business relationships Ambitious self starter with an entrepreneurial approach to achieve and exceed goals Ability to collaborate with different partners to provide value to organization initiatives Location: Columbus, OH Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

High salary

Sr. Field Sales Representative

The Chamberlain Group Columbus, OH

If you are a current Chamberlain Group employee, please click here to apply through your Workday account. Chamberlain Group is a global leader in access solutions with top brands, such asLiftMasterand Chamberlain,found in millions of homes, businesses, and communities worldwide. As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by ourmyQdigital ecosystem. This role is within CG's Sales function. A successful incumbent is expected to (i) Grow the business within assigned accounts or territories in accordance with stated company plan; develop sales forecasts and territory potentials, and (ii) Sell professional line products to installing dealers and distributors in a prescribed territory by developing and maintaining strong relationships with all customers in an assigned territory. Fully understand the marketplace of responsibility, including competition, new opportunities, threats to the business. Provide feedback from customers to our product teams through appropriate channels. Upon sales of new Commercial/Perimeter accounts, take over account management function as assigned. Requires 3+ years of sales experience and a minimum of a Bachelor's Degree. Job Responsibilities: Drive growth of sales volume of assigned accounts or territories in accordance with stated company plan; develop sales forecasts and territory potentials Sell Professional Line products to installing dealers and distributors in a prescribed territory by developing and maintaining strong relationships with all customers in an assigned territory Fully understand the dynamics of client businesses in order to be established as a trusted advisor to their business. Support retail channel in assigned area as appropriate Facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data Manage all partner relationships to strengthen overall solution capabilities and drive greater value to the customer Execute merchandising/advertising programs Conduct extensive training and product presentations to small and large groups Conduct customer training presentations around product and selling skillset Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams Protect CG's reputation by keeping information confidential Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal societies Job Requirements: Bachelor's Degree 3+ years of sales experience Strong public speaking skill Able to travel up to 75% - domestically and internationally; valid driver's license Fluent in English and Spanish #LI-Remote - Cleveland, OH #LI-MD1 The payrange for this position is $64,800 - $104,550; base payoffered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence . NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

Immediate Start

Customer Support Representative

Russell Tobin Columbus, OH

If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you. Position : Customer Support Location : Columbus, OH (onsite) Contract : 6-12 months (possible perm/extension) Pay Range: $19/h - $20/h Model: Hybrid Previous customer support experience Ability to contribute in a fast-paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

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Customer Support Representative

Russell Tobin Columbus, OH

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $19.00/hr - $20.00/hr Jr. Associate Recruiter | USA Recruitment If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you. Position : Customer Support Location : Columbus, OH (onsite) Pay Range: $19/h - $20/h Model: Hybrid Responsibilities Ability to contribute in a fast-paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Handle incoming phone calls regarding various service inquiries on Client accounts. Respond with a high degree of accuracy and efficiency while consistently meeting key department performance metrics. Provide functional support for Client Cash Management products and services, online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Seniority level Entry level Employment type Contract Job function Customer Service #J-18808-Ljbffr

Pharmacy Customer Support Representative

CommuniCare Health Services Columbus, OH

Pharmacy Customer Support Representative PURPOSE/BELIEF STATEMENT The primary purpose of the Pharmacy Customer Support Representative is to be a customer facing resource who is attentive, supportive, collaborative, and able to maintain a trusting relationship with the nursing facility Director of Nursing, Executive Director, and nursing staff members serviced by PSG Pharmacy Solutions Group. QUALIFICATIONS/EXPERIENCE REQUIREMENTS Long Term Care (LTC) Pharmacy Experience Valid Licensed Pharmacy Technician with National Certification or Registered Nurse Demonstrated leadership capabilities with the ability to relate well to staff and other professionals Ability to travel daily and overnight Ability to be flexible in a fast-paced working environment Ability to communicate effectively both verbally and in writing Basic Computer knowledge, Framework, ECM, and EMR experience a plus KNOWLEDGE/SKILLS/ABILITIES Work Ethic/Integrity: Must possess drive to excel, coupled with values in line with PSG Pharmacy company philosophy Relational : Ability to build trusting relationships with internal pharmacy team and external pharmacy clients. Strategy and Planning : Ability to think ahead, to plan and manage time efficiently Problem Solving : Ability to analyze and research pharmacy client escalations, and work with the appropriate teams to provide resolution in a timely manner Team Player : Ability to work collaboratively with both internal and external pharmacy partners JOB RESPONSIBILITIES Routine, on-site visits with nursing facilities to enhance and create a positive working experience between the customer and pharmacy team. Act as a liaison with the pharmacy operations team to provide exceptional pharmacy service to our customers, following up on all service related issues received, through to client resolution. Report all relevant information on customer service issues/complaints to immediate supervisor Complete all necessary paperwork from onsite visit and send to appropriate team members within 24 hours of site visit. Provide excellent customer service by assisting facility staff/customers with medical-related issues and providing healthcare counseling. Utilize remote computer access to investigate and troubleshoot problems on-site, looping in the appropriate pharmacy contacts and resources to be able to quickly resolve. Create and foster positive trusting relationships with assigned nursing facilities and become your nursing facilities main “point of contact” for questions, issues, and concerns. Be actively involved in teaching and providing re-educational opportunities for your assigned nursing facilities staff on pharmacy procedures and onsite cubex machines. Perform medication audits as appropriate. Handle and resolve resident issues, complaints and questions as referred by nursing facility staff members. Interact with physicians/nurses and be familiar and able to review PCC (Point Click Care) to gain information on/about residents and orders and to resolve any issues that arise. Create meeting agendas and lead internal or external related customer service calls as assigned General understanding of life cycle of a prescription and related pharmacy dispensing processes. Partner with the PSG pharmacy General Managers, pharmacist in charge, VP of Operations to handle any service related as requested Perform other duties as assigned. #J-18808-Ljbffr

Technical Support Representative

Russell Tobin Columbus, OH

Position: Technical Support Representative/Service Desk Agent Location: Easton Commons, Columbus, OH 43219 Type: 6 - 12 months contract (possibility for extension/conversion) Pay Rate: $19.17/hour - $21.00/hour on W2. Service Desk Agent Job Description Overview: The Service Desk Agent serves as the primary point of contact for users reaching out to the IT Service Desk. This role demands exceptional customer service skills, technical expertise, and the ability to handle a range of software and hardware-related issues. The Service Desk Agent is integral in ensuring timely resolution of user problems while maintaining accurate records and actively contributing to process improvements. Key Responsibilities: Respond to incoming calls and queries, ensuring a high standard of customer service. Listen attentively to users to accurately understand and diagnose their issues. Display empathy towards users' situations, demonstrating a sense of urgency to resolve problems promptly. Produce detailed and accurate documentation for each client, problem, and incident. Manage and resolve conflicts effectively, ensuring user satisfaction. Technical Support: Provide high-quality technical support related to enterprise software and hardware. Assess, triage, research, and resolve incidents and requests concerning application software and infrastructure components. Perform diagnostic procedures, troubleshooting, and recovery for hardware and software issues. Install, modify, and repair computer hardware and peripherals, as required. Process and System Management: Utilize knowledge base tools, personal expertise, and available resources to resolve issues efficiently. Identify opportunities to streamline and automate service desk processes for enhanced efficiency. Maintain meticulous attention to detail and ensure follow-through on all tasks and commitments. Demonstrate a thorough understanding of technology and apply this knowledge to support various systems effectively. Communication and Collaboration: Establish rapport and trust with end-users through a professional and empathetic approach. Communicate effectively with users, providing timely updates on issue resolution progress. Collaborate with internal teams and stakeholders to provide guidance, support, and maintain a unified approach to service delivery. Availability and Flexibility: Provide after-hours and weekend support as required, under general oversight. Demonstrate flexibility in working variable shifts, including evenings, weekends, and public holidays. Qualifications: Exceptional customer service and communication skills. Two to five years of relevant work experience in a fast-paced, complex, and high-tech environment. Preferred experience in a technical support role, though not mandatory. High school diploma or GED required; relevant work experience considered. Ability to diagnose and resolve problems efficiently in a complex environment. Self-motivated with the ability to work independently and thrive in high-pressure situations. Willingness to adapt to changing schedules and work requirements. Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Seniority level Entry level Employment type Contract Job function Information Technology #J-18808-Ljbffr

Customer Service Representative

RB Global Inc. Columbus, OH

IAA, an RB Global Inc. Company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth. Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com) What Do IAA Customer Service Reps Do? Provide a variety of customer support services through the mail, telephone, and direct personal contact Process orders and assignments and enter data into our internal computer systems Reference pricing and delivery information Respond to customer questions, inquiries, and requests Set up new and maintain existing records Perform word processing assignments, filing, and related clerical duties Process paperwork in preparation for auction day, securing necessary approvals Assist with other duties around the office to help out What are the Requirements? Ability to communicate comfortably with customers A phenomenal teammate, willing to assist your peers Digital literacy Time management skills Positive attitude Ability to work independently Strong interpersonal skills Professional and clean appearance We'd also love someone open to learning automobile titling as part of their development! Education and Certification Requirements: A high school diploma is awesome, but equivalent work experience would be great too! 0-2 years’ previous work experience In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations. #J-18808-Ljbffr

Customer Service Representative

Quipt Home Medical, Corp Columbus, OH

Description Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position: Customer Service Representative Position Reports To: Branch Manager/CSR Director Position Summary: As a Customer Service Representative, you are a direct point of contact for any patient, caregiver, referral source, or commercial account that contacts Care Medical either in person, over the telephone, or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries, and complaints. Essential Responsibilities: Have a comprehensive understanding of all products we carry. Understand companywide policies, procedures, standards, specifications, guidelines, and training programs. Know basic Brightree functions and proper intake procedures. Verify insurance and eligibility, and understand CMN requirements and prior authorizations. Maintain documentation requirements of the equipment and patient’s financial responsibilities. Handle telephone inquiries and greet visitors professionally. Qualify orders by identifying the customer’s diagnosis and insurance coverage. Process customer orders and necessary paperwork accurately and timely. Arrange for convenient customer delivery/pickup times. Handle customer complaints courteously and effectively. Audit and confirm all deliveries and paperwork daily. Track active rentals and process accordingly. Obtain prior authorization numbers from third-party payers. Ensure all procedures are processed accurately and timely. Maintain current patient files and information. Participate in company training programs. Instruct customers in the proper use of equipment and obtain required signatures. Adhere strictly to all company policies and procedures. Work staggered shifts as needed. Perform duties at other company locations when required. Strive to develop knowledge and skills in all areas of the job. Requirements: High School Diploma or equivalent. Previous experience in a clerical or customer service environment. Knowledge of Microsoft Office (Word, Excel, etc.). Proficient general office skills (typing, computer, fax, filing, multiple phone lines). Strong communication skills with the capacity to make independent decisions. Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred. Continuing Education: As designated by management to include company in-services and off-site training programs as appropriate to industry and position. FLSA Status: Non-Exempt Licenses, etc.: None #J-18808-Ljbffr

New York, NY

Posted 5 days ago

60.000 - 80.000

Job Description

What we do Adaptive is a rapidly growing vertical software company of 34 building world class financial tools for real estate and construction. We have raised $26m from Emergence, a16z, and other top funds as well as a collection of angels from companies like Brex, Ramp, Airbase, Square, and Shopify. Why join us? Power the local built environment We serve the small businesses that are building communities across our country. Your favorite local café, the new house on the corner, or the ADUs helping to solve the housing crisis were all built by our customers--those that have lived in their cities for their entire lives and have a true passion for their craft. These are creative, dynamic, skilled individuals who bring neighborhoods to life by conceiving of and constructing environments where people connect and build memories. We're powering these businesses with access to the same world class financial services and software that the large developers have. Join a world class team We have built a culture rooted in collaboration and execution - and experience! We have deep backgrounds in finance, technology and construction and a fast-growing customer base. We have the momentum, team, and vision to win in this massive market. We'd love for you to join us. -- Role Summary As a Customer Support Representative at Adaptive, you'll be the primary point of contact when our customers need real-time support. You'll play a crucial role in ensuring customer satisfaction, resolving issues efficiently, and maintaining Adaptive's reputation for excellence in customer service. This role offers a unique opportunity to shape and build out a high-priority function within our rapidly growing company. For someone who excels in this position, there is tremendous potential for professional growth and advancement as Adaptive continues to expand. This position requires a blend of problem solving ability, strong communication skills, and a passion for helping our customers succeed. Familiarity with Quickbooks and construction finance (or willingness to learn both quickly) is strongly preferred. Responsibilities

Serve as “first line of defense” for customer questions — responding promptly, providing effective solutions, and escalating to our engineering team when necessary

Use problem solving skills to develop custom workarounds for unique customer cases when required

Work closely with engineering during escalations, providing clear, detailed information about customer issues

Maintain a comprehensive tracking system for all customer requests and issues

Ensure timely follow-up on all customer inquiries, escalated issues, and feature requests

Collaborate with the product team to communicate customer feedback and feature requests

Create comprehensive, user-friendly articles for our Help Center based on common support requests

Qualifications

2+ years of experience in customer support or a similar client-facing role, preferably in a SaaS or technology environment

Excellent written and verbal communication skills

Strong problem-solving abilities and meticulous attention to detail

General understanding of construction industry financial processes (or aptitude for quick learning)

Familiarity with Quickbooks (or aptitude for quick learning)

Proficiency with customer communication tools like Intercom or similar platforms

Ability to explain complicated technical concepts in clear, non-technical terms

Demonstrated commitment to customer satisfaction and continuous improvement

Experience in coordinating with technical teams and managing follow-ups

What we offer

Opportunity to join a highly driven and passionate team at an inflection point

Competitive cash compensation

Top tier benefits and a 401k match

A flexible, remote-friendly work environment with a balanced approach to work #J-18808-Ljbffr