Guest Experience Shift Lead at Merlin Magic Making

Immediate Start

GUEST EXPERIENCE LEAD

Compass Group New York, NY

GUEST EXPERIENCE LEADClick Here to Apply OnlineJob Description Flik Hospitality Group Salary:$75000 - $80000 / YearOther Forms of Compensation: What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.Job SummaryThe Guest Experience Lead is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. They will oversee a team of ambassadors to ensure we are delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly. RESPONSIBLITIES:Manage a team of reception and lobby ambassadors across multiple floorsSupport reception and lobby desks on all functions including but not limited to greeting, escorting, security, wayfinding, technology, etc.Coordinate luggage drop-off and pick-up Manage the badge process for employees and visitors according to client standardsAssist with creating a collaborative environment amongst team through events and personal introductions.Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.Ensure the cleanliness of all office space to include reception area, open work areas, conference rooms, lobby, and pantries. Responsible for the restocking and ordering of the office suppliesKnowledge of set up and tear down for all onsite catering Proactive, timely and clear communication to team and leadership, especially when alerting changes and needs to support successful front desk and floor services municate and interact effectively with all other departments including the building management company.May serve as point of contact for external vendors/service providers.Maintain a strong awareness of business activity in the operations across multiple floorsAssists with the training of new hires, as well as the ongoing training of current staff, to ensure a consistent high level of professionalism among team members Champions development, performance evaluations, succession planning, and has focused on building single-unit management skills; have full understanding of all roles within operation; supports the team with tools and systemsProvides recommended new or updated policies and procedures pertaining to the various operations managed by Rapport in tandem with client approvalEnsures that the Team is trained in executing emergency procedures for which they are responsible, coordinating such training with the clientManage the badge process for employees and visitors according to client standardsEnsures all team members adhere to client approved attire Assist in making space reservations using an online tool and escorting guests throughout the officeObserve floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor. Manage the email distribution list and ensure all queries are responded in a timely manner, escalate all service-related matters to the onsite client.Flexibility to work early mornings, late evenings, weekends and holidays as operations needOther duties as assigned Long DescriptionKEY COMPETENCIES:A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.Excellent listening and oral communication skills.Ability to demonstrate previous leadership experienceBasic computer skills and knowledge of office technology / equipment.Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.Discreet, ethical, and committed to maintaining a high degree of confidentiality.A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.Apply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.Req ID:1362327Flik Hospitality GroupHILARIA KWAKUMEY[[req_classification]]

Quick Apply

Guest Experience Specialist

MUSEUM OF ICE CREAM New York, NY

Who We Are: Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. Who You Are: Museum of Ice Cream is looking for an eager and ambitious Guest Experience Specialist to join our fun-filled team. You are a creative and extravert at heart, looking for a role that is highly impactful and interactive. This role is a real life embodiment of MOIC, and your collaborative energy would fit right in. You are not afraid to be the center of attention and introducing yourself to strangers. What You Will Do: Your day-to-day will always be stimulating and ever-changing! You will have many opportunities to entertain, dance, and put smiles on people's faces. You must be capable of supercharging a group of strangers and create a magical museum experience for them. You will lead our busiest days and make a lasting impact on those who visit the Museum of Ice cream, weekends included. Your Day-to-Day: Represent the Museum of Ice Cream brand with integrity and enthusiasm Greeting and welcoming guests with high energy and enthusiasm consistently throughout the day Sell all products and cafe items, achieving targets and goals when relevant Providing excellent customer service through personalized guest assistance, including ushering and wayfinding Become experts in each room and area of the museum by understanding the scripting of each experience Achieve mastery and knowledge of products, treats, and basic business operating information Set-up and close down assigned exhibits / rooms, including retail & cafe area per opening and closing checklists Serve ice cream and other treats to guests while maintaining high standards of presentation and cleanliness Cleaning, disinfecting, and organizing of spaces throughout the museum Perform other duties not listed here that may be assigned by leadership Requirements The Necessities and Nice-to-Haves: 18 years or older Open availability, including weekends 1+ years of previous customer service experience, in high volume establishments Food Handler or ServeSafe certification preferred (we provide while on the job) Ability to improvise under a variety of circumstances Willingness to perform other duties as assigned Essential Job Functions Standing and walking on your feet for long periods of time, up to 8 hours Bend/lift heavy objects of up to 40 pounds Benefits The Good Stuff: Annual team celebration called Pinkball (yes, it is "pink-tie" themed and you can bring a date!) Unlimited ice cream Competitive Pay Free entry for self at any MOIC location 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets 50% off retail products Monthly team outings Job Type: Full-time, Part-Time Pay: $18/hr

Immediate Start

GUEST EXPERIENCE AMBASSADOR

Compass Group, North America New York, NY

Flik Hospitality Group Salary: $25 - $30 / Hour Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish. Job Summary The Guest Experience Agent (GEA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, and all public areas, the GEA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit. RESPONSIBLITIES: Provide high-level internal and external customer support Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction. Assist in making space reservations using an online tool and escorting guests throughout the office Receive and route incoming phone calls Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest Coordinate luggage drop-off and pick-up Manage the access badge process for employees and visitors according to client standards - keeping up to date with Safety and Security procedures Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen Restock office, kitchen, and pantry supplies Liaise with pantry and department administrators on coordination of on-site and off-site catering and events Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look. Provide general travel support (arranging for transportation, providing directions, etc.) Coordinate and arrange basic office equipment repair and maintenance Carry out instructions for security, fire, health and safety guidelines Provide first-line support for basic office technology General administrative support Interface with vendors (catering, AV, etc.) to provide seamless customer support Respond to inquiries and anticipates customer needs Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications. Maintain a strong awareness of business activity and communicate all updates with your team members. Communicate and interact effectively with all other departments. Work closely with office services staff and vendors ensuring scope of work is delivered as it relates to guest services areas: i.e. conference rooms, general reception area, guest restrooms, pantry upkeep, and plants Conduct opening and closing walkthroughs when business requires Other duties and special projects as assigned KEY COMPETENCIES: A genuine sense of hospitality, with a commitment to delivering the Platinum Service Standard in all aspects of the GEA job. The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. Excellent listening and oral communication skills. Basic computer skills and knowledge of office technology / equipment. Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. Discreet, ethical and committed to maintaining a high degree of confidentiality. A consistently professional approach, with a mindset to take ownership and responsibility within and outside ones job domain. Two to three years experience in a client service / reception position within a hospitality or corporate environment. Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Req ID: 1345909 Flik Hospitality Group HILARIA KWAKUMEY [[req_classification]]

🏆 Be New York's #1 Guest Experience Associate

New York

Explore a variety of Guest Experience Associate jobs in New York. Whether you're starting out or looking to advance, find the right role for you. Apply now!

Guest Services Associate

Children’s Museum of Manhattan New York, NY

ABOUT THE CHILDREN’S MUSEUM The Children’s Museum of Manhattan is a steward of early childhood, helping all children grow and develop into their best selves. Through our programs on-site, online, and around the five boroughs, CMOM nurtures the next generation of creative global citizens as they learn through exploration and play. CMOM encourages empathy across differences by elevating and providing insight into diverse perspectives and inviting visitors of all backgrounds to join our intentionally welcoming community and create and learn alongside each other. The museum’s program reflects the rich cultural diversity, energy, and resilience of New York City itself and has a special focus on ensuring that its program is available to those families who might not otherwise have access. Founded in 1973 as a neighborhood organization, CMOM has grown over the years into a beloved destination and resource for children, families, and educators from across the five boroughs and from around the world. The museum welcomes 350,000 visitors each year to its Upper West Side location and engages hundreds of thousands more through its outreach programs in partnership with schools, libraries, shelters, and Head Start centers throughout New York City; its touring exhibitions; and its online tools and curricula. ABOUT THE POSITION The Guest Services Associate warmly welcomes our guests by providing exceptional customer service in front-facing roles at the museum such as Admissions, Coat & Stroller Check, and the Museum Store. RESPONSIBILITIES Maintain the ability to communicate effectively and professionally with colleagues, management, and guests in a positive and welcoming manner. Provide extraordinary customer service and perform transactions for shifts in the CMOM store and the admissions desk. Effectively communicate CMOM’s policies to guests in a courteous manner and remain knowledgeable of programs and activities to proactively inform guests. Always maintain a tidy work area, disinfecting the area throughout the day. Answer phones and direct calls as needed. Other tasks as assigned by supervisor. QUALIFICATIONS Must be punctual, dependable and have a positive can-do attitude. High school diploma or equivalent required. Ability to maintain a welcoming environment for all guests. Excellent communication skills and maintain a professional demeanor, at all times. Cashier experience preferred. Standing required for a majority of the shift, as well as lifting items such as strollers and boxes under 50 lbs. Weekend availability required. COMPENSATION: $18.25/hour #J-18808-Ljbffr

Guest Experience Manager

Club Quarters Hotels New York, NY

Posted Monday, January 20, 2025 at 5:00 AM Guest Experience Manager @ Club Quarters Grand Central We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be connecting with our guests and crafting memorable experiences while providing exceptional service. You will be a key point of contact for our guests and play a pivotal role in setting the tone for their stay. Responsibilities Warm Welcome: Greet guests with genuine warmth, enthusiasm, displaying a friendly demeanor. Ensure a smooth and seamless check-in while delivering a personalized guest experience. Passion for Hospitality: Anticipate and fulfill guest needs to enhance their overall experience through-out their stay. Assist guests with any inquiries and resolve issues promptly with a calm demeanor and a solutions-based approach. Team-Player: Collaborate with all team members to ensure smooth operations and provide an exceptional guest experience. Foster effective communication to add to the team culture of service. Operational Excellence: Uphold and demonstrate our high standards of operational efficiency and effectiveness to manage front office operations. Contribute to a culture of continuous improvement and innovation to better the guest and employee experience. Genuine Goodbye: Provide an exceptional check-out experience that is personalized and makes the guest feel valued. Deliver a farewell that makes guests eager to return and inspired to share their positive experiences. Responsible to the Senior Guest Experience Manager and to fulfill other related duties as required to support the overall goals of the department. Qualifications A positive attitude and passion for creating a welcoming guest experience. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work varied shifts. Punctuality and reliability in meeting scheduled work hours. Excellent communication and interpersonal skills. Company Culture & Benefits Offered Enjoy a competitive wage and a great benefits package - medical, dental, vision, 401K, flexible spending, an employee perks program including complimentary hotel stays. A chance to be a part of a guest focused team that is passionate about hospitality. A work environment that values your personality, creativity and experience. A team with opportunities to grow and develop. An inclusive team that reflects the richness of our community. We believe a diverse team creates the best guest and team experience. If you are a dynamic individual with a flair for hospitality and a talent for making every guest feel welcome, we would love to hear from you! #J-18808-Ljbffr

Guest Experience Manager

Arlo SoHo New York, NY

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Guest Experience Manager . Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more… This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs, and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates, and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities. Responsibilities & Duties: Always treat guests with courtesy and respect in a variety of situations. Honesty & Integrity. Connects with guests on a daily basis, provides exceptional customer service, and creates memorable experiences. Responds to guest complaints promptly and professionally. Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager. Establishes and develops long-term customer relationships providing value and profitability. Enhances our guests’ stay by creating an inviting atmosphere. Coordinates and multi-tasks job duties in an active environment. Specific Duties: Maintain a high level of guest satisfaction by assisting in the back of house front office activities which include response to guest inquiries, response to 3rd party sites and forums. Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies. Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner. Enters information such as arrival alerts and messages. Corrects inaccuracies and discrepancies on guest accounts. Posts charges to guest accounts. Completes daily high balance checks. Checks groups and tours in and out. Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities, and amenities. Updates all guest profiles with correct billing information, preferences, special requests, etc. Provides accounting reports and all related documentation materials as assigned, including reviewing daily accounts and reconciling/justifying all transactions for the day. Reviews all postings for accuracy and appropriateness, reporting and/or correcting all discrepancies and errors as needed. Ensures the proper posting of all hotel room-related revenue and taxes (all postings of room and tax) and verifies that all incidental charges have been applied. Guest Interaction: Maintains good posture when interacting and greeting guests. Assists and coordinates with Front Desk for any special requests. Familiarizes themselves with all VIPs and Arrivals. Assists with guest requests, errands, deliveries, etc. Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/Supervisor(s). Provides Concierge services to guests. Investigates guest charges to resolve guest complaints. Checks messages and mail. Books guest reservations for individuals via telephone, walk-in, email, or fax from within the hotel in accordance with hotel standards and reservations scripts. Up-sell rooms where possible according to established procedures to maximize revenues. Any other requests or duties from management. Reconciliation: Balance cash daily. Deposit received cash in safe and return personal and/or individual floating bank to issued safety deposit box. Ensure all billing and paperwork is done in accordance with Accounting standards. Proper handling of sensitive and confidential guest material and information understood and held in a professional manner. Cash Handling: Accept advance deposits for guests and posts the advance to guests' accounts. Makes change and balances the personal and/or individual floating bank. Requirements: Minimum of Hospitality, Retail, or Services related industries experience preferred. Must be able to stand for periods of time (up to 6 hours). Efficient in Computer and Typing Skills. Previous Guest Service Agent or Guest Experience Coordinator preferred. Salary: $64,350 - $68,000 / Annually #J-18808-Ljbffr

Guest Experience Host

Union Depot New York, NY

The members of the prestigious Guest Experience Team at LaGuardia Terminal B are pivotal in providing outstanding customer service to all customers travelling through Terminal B. The Guest Experience Team provides personalized one-to-one service to guests, assisting them through their airport journey and helping to drive operational efficiency at key airport touchpoints. The Guest Experience Team roles are best suited for highly motivated individuals with experience in either premium hospitality, retail, or aviation/airline backgrounds who can collaboratively work as part of a growing team and deliver outstanding and proactive customer service to all guests. Job Type : Full-time position only (32-40 hours per week), including holidays and weekends SALARY: $22.09/hr : The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Responsibilities: Deliver outstanding and proactive customer service to all guests travelling through the airport while always demonstrating the LaGuardia Terminal B service standards: Safe Hands, Best at What We Do, Show We Care, and Strong Partnerships. Help guests feel comfortable and give a positive first impression. Remain calm, professional, and courteous when working with disgruntled guests. Work collaboratively as part of a growing team to manage key airport touchpoints and high volumes of guests. Help to drive operational efficiencies at key airport touch points by working together with the larger Terminal B team. Identify opportunities to promote terminal activities and drive sales for LaGuardia Terminal B ancillary products and services. Maintain work areas by performing light housekeeping duties to ensure cleanliness and adhere to control and security policies. Analyze the guests’ requirements and help them find the best solution by directing them to the appropriate department. Conduct kiosk sweeps and gate restocking to replenish paper products and ensure inventory is in place to support airline printing needs. Skills: Premium guest service Teamwork and collaboration Quick thinking, multitasking, and problem solving Interpersonal skills Fluent in written and spoken English Other language skills (not essential) Qualifications: Education: High School Diploma, GED, or equivalent Minimum of one year of customer service experience in a similar environment Other: Healthcare/sick/vacation benefits available after service through ABM industries. Free staff parking/shuttle available. Ability to stand for all 8 hours while on shift; must be able to lift, push, pull objects up to 70 pounds with reasonable accommodation. About Us ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission-critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants, distribution centers, entertainment venues, and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com. ABM does not accept unsolicited resumes. #J-18808-Ljbffr

Guest Experience Specialist

Museum of Ice Cream New York, NY

Who We Are: Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. Who You Are: Museum of Ice Cream is looking for an eager and ambitious Guest Experience Specialist to join our fun-filled team. You are a creative and extravert at heart, looking for a role that is highly impactful and interactive. This role is a real-life embodiment of MOIC , and your collaborative energy would fit right in. You are not afraid to be the center of attention and introducing yourself to strangers. What You Will Do: Your day-to-day will always be stimulating and ever-changing! You will have many opportunities to entertain, dance, and put smiles on people's faces. You must be capable of supercharging a group of strangers and create a magical museum experience for them. You will lead our busiest days and make a lasting impact on those who visit the Museum of Ice Cream, weekends included. Your Day-to-Day: Represent the Museum of Ice Cream brand with integrity and enthusiasm Greeting and welcoming guests with high energy and enthusiasm consistently throughout the day Sell all products and cafe items, achieving targets and goals when relevant Providing excellent customer service through personalized guest assistance, including ushering and wayfinding Become experts in each room and area of the museum by understanding the scripting of each experience Achieve mastery and knowledge of products, treats, and basic business operating information Set-up and close down assigned exhibits/rooms, including retail & cafe area per opening and closing checklists Serve ice cream and other treats to guests while maintaining high standards of presentation and cleanliness Cleaning, disinfecting, and organizing of spaces throughout the museum Perform other duties not listed here that may be assigned by leadership Minimum Requirements: You are 18 years or older Open availability, including weekends (Please Note: This role often works nights, weekends, and/or holidays. You must have open availability on Sundays.) Food Handler or ServeSafe certification preferred 1+ years of previous customer service experience in high volume establishments Ability to be on your feet for long periods of time, up to 8 hours Ability to lift heavy objects of up to 40 pounds Ability to improvise under a multitude of circumstances The Good Stuff: Annual team celebration called Pinkball (yes, it is “pink-tie” themed and you can bring a date!) Unlimited ice cream Competitive Pay Free entry for self at any MOIC location 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets 50% off retail products Monthly team outings Job Type: Full-time, Part-Time Pay: $18/hr #J-18808-Ljbffr

Guest Experience Coordinator

White Lodging Services, Inc. New York, NY

Summary: Assist all guests with any special requests including reservations and hotel information while providing excellent guest service. Requires moving supplies to multiple ranch venues and operating ranch vehicle or ranger. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. Deliver brand service standards and execute the White Lodging service pledge. Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. Maintain knowledge of airline, automobile rental, transportation options, directions, office services, and beauty/barber establishments and provide information to guests regarding such. Maintain knowledge of all hotel facilities including hours of operation and hotel surroundings (i.e. mall, restaurants). Maintain knowledge of local area including social, cultural, historical and physical attractions as well as their location and hours of operation. Maintain knowledge of local restaurants and theatre/musical productions. Arrange reservations/tours as requested for guests. Make meaningful recommendations for local restaurants and attractions. Provide lobby coverage as needed. Ensure that hot food and cold food are provided in lounge. Utilize aggressive hospitality to ensure best guest experience. Refer guests to hotel outlets to maximize hotel revenue. Float throughout front of lobby, concierge desk or throughout lounge (as assigned) to enhance guest experience. Own, resolve and follow-up on guest issues within 15 minutes. Report all instances of guest dissatisfaction to AYS for resolution and tracking. Assist guests with food and beverage needs while in the concierge lounge and clean lounge as needed. Maintain food and beverage stations. Procure services of bonded babysitters and reputable athletic clubs, and provide information and reservations for such. Send faxes and make copies as needed. Resolve any issues of guest dissatisfaction. Ability to work with spreadsheets for menus and guest count. Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times. Notify manager/AYS of maintenance issues. Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. Claim all tips in Kronos and on weekly tip sheet. Submit weekly tip sheet to manager by end of pay week. Attend work on time as scheduled and adhere to attendance policy. Participate in daily preshift. Utilize property Service Recovery/Defect Tracking processes. Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as needed. Use personal protective equipment. Report unsafe conditions and suspicious activity to Loss Prevention/Management. Wear uniform, including nametag at all times in accordance with the Standards of Appearance. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale. Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training. Follow proper key control procedures. Must be available to work shifts on nights, weekends, and holidays. Requires moving supplies to multiple ranch venues and operating ranch vehicle or ranger. Perform other duties as assigned. Other Information COMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/Teamwork Multi-tasking SKILLS Must pass certification quiz/test for position. Must have a valid driver’s license. EDUCATION/EXPERIENCE None required WORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; climb, balance, stoop, kneel, crouch or crawl; talk and hear; taste and smell. Ability to be standing/walking for 6+ hours a day. Exposure to/use of chemicals. Location Code: 9090 #J-18808-Ljbffr

Columbus, OH

Posted 5 days ago

60.000 - 80.000

Job Description

What you'll bring to the team Join Our Team as a Guest Experience Shift Lead!

Collective Goal: Our mission is simple: create a magical , memorable , and world-class guest experience every single day. We’re committed to making sure that everyone we welcome feels the magic and that each team member exemplifies our core values, known as The Merlin Way . About the Role: As a Guest Experience Shift Lead , you’ll play a key role in making the magic happen! You’ll be the Manager on Duty , leading the charge to ensure smooth operations across Admissions, Retail, and Café. You’ll also have the chance to develop and inspire our front-line staff , helping them deliver top-notch customer service every day. Qualifications & Experience What You’ll Do:

Manager on Duty Responsibilities: Oversee the smooth operation of Admissions, Attraction, Food & Beverage , and Retail Delegate tasks and monitor daily assignments for our front-line team Lead and inspire staff to be “guest-obsessed” and provide exceptional service Ensure adherence to all health and safety policies Efficiently manage guest queues and ensure the best flow during peak times Resolve guest concerns by collaborating with relevant departments

Training & Development: Lead training for front-line Hosts in areas like ride safety , food safety , profit protection , and retail standards Empower team members to provide outstanding service , including resolving guest issues when needed Evaluate performance, provide coaching, and escalate when necessary

What We’re Looking For:

Leadership skills that motivate and inspire Strong communication skills to ensure seamless operations A passion for exceptional guest experiences Ability to think on your feet and tackle any challenge with a smile A strong commitment to health, safety , and teamwork Experience in managing or leading teams is a plus!

Why Join Us?

Be part of something magical!

Make a difference every day for our guests Develop your leadership skills in a fun and dynamic environment Competitive pay & benefits

Ready to join a team that’s all about delivering magical moments ? Apply now to become our Guest Experience Shift Lead and help us continue creating unforgettable experiences! Benefits Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! Pay Range USD $16.00/Hr. #J-18808-Ljbffr