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Guest Experience Associate jobs in Columbus

Immediate Start

GUEST SERVICE ASSOCIATE - Store 652

UNITED DAIRY FARMERS Columbus, OH

Position Title: Guest Services Associate Reports to: Store Manager Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift Pay Range: $12.50/hr -...

Best Match

GUEST SERVICE ASSOCIATE - Store 615

UNITED DAIRY FARMERS Columbus, OH

Position Title: Guest Services Associate Reports to: Store Manager Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift Pay Range: $12.50/hr -...

Dynamic Environment

GUEST SERVICE ASSOCIATE - Store 678

UNITED DAIRY FARMERS Gahanna, OH

Position Title: Guest Service Associate Reports to: Store Manager Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift Pay Range:...

Guest Experience Coordinator

Aveda Institutes, & Nurtur Salon & Spas Columbus, OH

Job Description Job Description Salary: $16 an hour Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher Who We Are: Do What You Love Love What You Do. Founded in 2004, Nurtur Aveda Institutes owns and operates 6 Aveda Institutes across the country. We are a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness. The Position : Were looking for a Guest Experience Coordinator! Responsibilities : Uphold the Nurtur Core Values and Behaviors Demonstrate strong interpersonal skills and attention to the needs of others Focus continually on hospitality, guest care, and service excellence Welcome guests and treat them with care and respect Complete the Aveda retail service cycle for every guest Check guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is rebooked accordingly Follow all Company guidelines and policies to properly open and close the retail area Participate in and assist with Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc Requirements: High school diploma or GED equivalent Continuous retail, customer service, restaurant, or hospitality experience required; experience in the beauty industry highly preferred Exhibit initiative, resourcefulness, and the ability to work at a fast pace in a "high touch" environment Excellent interpersonal and communication skills Demonstrate professionalism and confidentiality in manner, dress, and conduct Computer proficiency Ability to work a flexible schedule, including evenings and weekends as needed Strong commitment to customer service excellence and to the Companys mission and vision Physical Demands and Work Environment : Walk, stand up, and/or sit for up to eight (8) hours per day Use hands to handle objects and reach with hands and arms Walk, sit, stand, balance, stoop, speak, and hear See a computer screen and read paper and electronic documents Occasionally lift and/or move objects up to 30 pounds Tolerate a minimal to moderate noise level typical of a school setting Perks and Benefits: Medical/Dental/Vision/Life 401(k)/match PTO (paid time off) EAP (employee assistance program) Short-term disability Employee discount on products and services Growth Opportunities Travel Requirements :The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary. Equal Opportunity Employer: Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. If you've ever thought about sharing your skills and experience with others, here's your opportunity. Apply today!

Customer Experience Associate

PRIDE Healthcare Columbus, OH

Job Description Job Description Job Summary: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. · Ability to contribute in a fast paced, team-oriented environment. · Aptitude to multi-task and adjust quickly to change in a busy financial service center Pay rate $19/hr on W2 Benefits Info Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Company Description Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices. Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing. Temporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients. Company Description Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices.\r\n\r\nHeadquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing.\r\n\r\nTemporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients.

Guest Experience Ambassador

NexDine Hospitality Columbus, OH

The Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service. Essen Guest Experience, Ambassador, Guest, Customer Service, Business Services, Experience

Guest Experience Manager

CAVA Columbus, GA

Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Positivity - Every one of us can change someone's day for the better. Transparency -We use transparency to help us make decisions through open dialogue Humility - We can always find ways to improve. Fanaticism - We are passionate about the opportunity to turn every guest into a fanatic. Thoughtfulness -We go above and beyond for our guests, our teams and communities. The Role: Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. What You'll Do: Lead and develop Team Members and Special Ops Trainers Be responsible for the entire guest experience Develop Culinary Leads and uphold food safety & quality standards Oversee food and beverage management, including inventory, ordering, and budget Put deliveries away, plus any additional duties assigned Ability to cross train across the restaurant to ensure rapid growth May stand for long periods of time and lift up to 50 pounds Assist with any additional duties assigned Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions B enefits at CAVA? We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked The opportunity to be on the ground floor of a rapidly growing brand *indicates eligible qualifying positions As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member

Guest Services Associate

ZMC Hotels Columbus, OH

Benefits: 401(k) Dental insurance Employee discounts Health insurance Paid time off Vision insurance Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities: Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. Address all guest concerns and ensure follow up is complete Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations. Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner. Qualifications: Highly organized. Must possess a thorough knowledge of guest service and satisfaction. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader. Must possess basic computational ability. Must possess basic computer skills. Benefits/Perks: Medical, Dental, and Vision options for full-time employees Paid time off and 401(k) for full-time employees All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels Regular opportunities for bonuses $250 referral bonus for you and a referred associate DailyPay: access to your already earned wages before payday Opportunities for upward mobility and growth within the company

Guest Service Associate

Upshift Columbus, OH

Upshift is looking for Guest Service Associate for flexible shifts. Pick when and where you want to work. Create your own schedule - work as much or as little as you want. For all experience levels! Easy to apply - no resumes, no interviews. Upshift is a revolutionary mobile app to find hundreds of flexible shifts for roles like Assembly, Hospitality, Packing, Bartending and more posted by businesses across your area. Join 150,000 Upshifters and work on your terms! You decide how much and where you work as Upshift allows you to choose your own hours and roles. We have everything from one-day shifts, part-time to full-time positions available. Learn more about Upshift: upshift.work/for-people/ Requirements: As a guest service associate, youll be playing an instrumental role in the hotel operations by providing front desk services to guests, processing guest payments and acting as an information source on various matters. Some of the responsibilities might include: Monitor all check-in of guests and process all complaints and requests. Manage special requests, provide wake-up calls to all guests. Greet all customers on phone and transfer call to appropriate department. Perform housekeeping duties such as cleaning room suites. Provide proper maintenance of rooms. Guest service associates are expected to be on their feet the entire shift, be able to lift up to 50lb occasionally and up to 25lb often. You should also be able to hear and see well. Frequently Asked Questions Q: What kind of pay can I expect? A: Each shift pays differently, you'll always be able to see how much you can earn before applying. Q: How to apply? A: It's very easy and we don't require resumes or interviews. Go to upshift.work/for-people/sign-up, fill out the form and after an onboarding session, you will be all set to start picking up shifts! Q: What kind of shifts are there? A: Some of the shifts that Upshifters find include: baker, server, barista, cashier, attendant, front-desk, housekeeper or house cleaner / maid, event-set-up, busier, buffet host, dishwasher, food and beverage associate, prep cook, warehouse associate, package handler, picker, packer, assembler, labeller, sorter. Q: Do I need experience? A: You can find shifts for all experience levels! Benefits Upshift offers benefits after your first paycheck including medical, dental, and vision among others. Apply today and start working on your terms! *Hourly rate projected based on current client pay rates. The actual client pay rates may differ.

GUEST SERVICE ASSOCIATE - Store 612

United Dairy Farmers Columbus, OH

United Dairy Farmers - 3535 S. Clime [Retail Associate / Team Member] As a Guest Service Associate at United Dairy Farmers, you'll: Greet Guests with a warm, authentic hello, and ensure store is prepared and ready for Guests at all times; Anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to the store; Prepare shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and hand-packed containers...Hiring Immediately >>

Best Match

GUEST SERVICE ASSOCIATE - Store 671

United Dairy Farmers Columbus, OH

United Dairy Farmers - 1400 Cherry Bottom Rd [Retail Associate / Team Member] As a Guest Service Associate at United Dairy Farmers, you'll: Greet Guests with a warm, authentic hello, and ensure store is prepared and ready for Guests at all times; Anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to the store; Prepare shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and hand-packed containers...Hiring Immediately >>

AC Hotel Front Desk Clerk/ with exceptional Guest Service Experience

AC Hotel Columbus Columbus, GA

Who Are We? RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! POSITION: Front Desk Clerk JOB SUMMARY Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate our guests to ensure their visit with us is not just a "stay" but an awesome experience! Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests. Think you've got what it takes? JOB RESPONSIBILITIES Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking Verify guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property Perform other tasks as necessary or required to meet or exceed guest satisfaction PROFESSIONAL EXPERIENCE •High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred) •Proficient in MS Word, Excel, PowerPoint •Data Entry, Database Management experience •Telephone Etiquette experience INDUSTRY EXPERIENCE •Understanding of the hospitality industry (preferred) •Previous experience in the hospitality industry (preferred) •Previous experience as a Guest Services Agent •Bilingual communication skills (preferred) REQUIRED SKILLS •Must have experience with front office equipment •Must be flexible to work varied schedules •Excellent written and oral communication skills •Excellent organization skills •Must have an understanding and ability to perform repetitive tasks •Must have the physical ability to walk, sit, and stand during scheduled shift •Must be able to lift up to 40 lbs. ESSENTIAL SKILLS Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs - be proactive Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments BENEFITS RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Guest Experience Associate - Columbus, OH

TOCA Football Columbus, OH

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? An individual that seeks to: Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Job Highlights: Reports To: General Manager Location: Columbus, OH Compensation: Competitive hourly pay with internal growth opportunities Position Overview: We are seeking a passionate and enthusiastic individual to join our soccer training facility team as an Experience Associate. As an Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility. This part-time role will be a vital part of creating a positive and memorable experience for our guests. You will be responsible for making every guest feel welcome, valued, and leave with a smile. Whether it’s assisting with inquiries, providing information, or facilitating a seamless experience, your warm demeanor and exceptional customer service skills will contribute to a memorable and enjoyable experience for our guests. Role Scope & Responsibilities: Guest Experience Excellence: Greet guests warmly and ensure their needs are met promptly and courteously. Assist guests with inquiries and provide information about our programs and services. Foster a positive and inclusive environment, ensuring all guests feel valued and respected. Handle guest feedback, concerns, and complaints in a professional and emphatic manner. Operational Excellence: Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards. Assist in guest scheduling, reservations, enrollments, and events. Respond to phone calls, voicemails, and emails in a timely and professional manner. Partner with center leadership on tracking inventory and supplies. Collaborate with other departments to ensure timely and accurate service delivery. Conduct daily facility walks and execute opening and closing checklists. Problem Solving: Address any guest issues or concerns promptly and professionally, striving to exceed expectations. Collaborate with teammates and leadership to resolve any issues and ensure guest satisfaction. Communication: Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience. Relay relevant information to the leadership team, including feedback from guests and teammates. Able to communicate TOCA programming information to guests with knowledge and accuracy. Administrative Duties: Manage guest registration, waivers, and inquiries for services and events. Assist in tracking attendance, collecting fees, and processing payments. Prepare reports related to guest participation, feedback, and facility utilization as required. Training and Development: Participate in ongoing sessions and meetings to stay updated on product knowledge, policies, and procedures. TOCA Culture: Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. Qualifications & Experience: High school diploma or equivalent. Previous customer service, hospitality, or guest relations experience. Excellent interpersonal and communication skills to engage with guests, teammates, and leadership. Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values. Problem-solving skills and the ability to remain calm under pressure. Proficiency in basic computer applications (Google Suite, scheduling software, etc.). Flexibility to work evenings, weekends, and holidays. Ability to kneel, bend, reach, climb, and stand for long durations of time. Ability to move and lift equipment and supplies of 30+ pounds. Benefits: Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility. Positive and supportive team culture that values continuous improvement and excellence. TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr

Guest Services Associate

Four Points Colombus-Polaris Columbus, OH

Benefits: 401(k) Dental insurance Employee discounts Health insurance Paid time off Vision insurance Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities: Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. Address all guest concerns and ensure follow up is complete. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations. Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner. Qualifications: Highly organized. Must possess a thorough knowledge of guest service and satisfaction. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader. Must possess basic computational ability. Must possess basic computer skills. Benefits/Perks: Medical, Dental, and Vision options for full-time employees. Paid time off and 401(k) for full-time employees. All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels. Regular opportunities for bonuses. $250 referral bonus for you and a referred associate. DailyPay: access to your already earned wages before payday. Opportunities for upward mobility and growth within the company. #J-18808-Ljbffr

Guest Experience Supervisor

Merlin Magic Making Columbus, OH

What you'll bring to the team Join Our Magical Team as a Guest Experience Supervisor! Our Collective Goal: We aim to create magical , memorable , and world-class experiences for every guest we welcome. We're looking for passionate individuals who are ready to lead by example, inspire their teams, and provide the very best guest experience—every single day. If you’re ready to embrace The Merlin Way and bring smiles to faces, we want YOU to join our team! Qualifications & Experience What You’ll Be Doing: Leading by Example: You’ll set the standard of excellence for our team, being the best-in-class on-the-floor leader for assigned areas of the attraction. Every day, you’ll ensure our guests leave with unforgettable memories. Team Leadership: Lead and inspire your team to deliver top-notch guest experiences, consistently hitting KPIs and Mystery Visit targets. Your enthusiasm, positivity, and passion for service will be contagious! Training & Mentoring: Help train and guide new and existing team members on best practices, ensuring a safe, effective, and fun environment. Your leadership will drive continuous learning and development . Team Motivation: Foster a positive, proactive, and FUN environment by leading your team with energy, motivating them to meet performance targets, and delivering service that exceeds guest expectations! Key Responsibilities: Operational Leadership: • Serve as Duty Manager and oversee smooth operations across your areas • Be hands-on—lead, mentor, and support your team on the floor • Manage performance and ensure guest satisfaction and safety standards are met across all areas Reporting & Metrics: • Track key performance metrics like admission figures , inventory levels , and guest dwell time • Help manage and implement labor budgets and schedules for seasonal or high-demand periods Guest Experience & Quality Control: • Take ownership of guest complaints and operational challenges, ensuring quick resolutions and positive outcomes • Maintain the highest standards of cleanliness, technical operation, and safety throughout the attraction Innovation & Team Engagement: • Encourage new ideas and reward innovation from your team • Lead team meetings and briefings, ensuring everyone is aligned and motivated to deliver outstanding service What We’re Looking For: Passion for Service: A love for making every guest’s experience magical and memorable Leadership Skills: You’ll motivate and inspire your team to go above and beyond! Communication: You’ll need excellent communication skills to provide feedback, coaching, and handle guest concerns Multitasking: Thrive in a fast-paced environment while keeping the guest experience top of mind Safety First: A commitment to following safety protocols to ensure the well-being of your team and guests. Additional Requirements: Flexible Schedule: Ready to work evenings, weekends, and holidays to support operations Physical Stamina: Comfortable working both indoors and outdoors with varying temperatures and conditions Experience: Prior customer service experience is a plus! Experience working with families and children is desirable Benefits Why Join Us? A Fun, Dynamic Environment: Work where every day is filled with excitement and new opportunities to make magic happen! Be Part of Something Big: Contribute to creating world-class experiences and be part of a global brand that values innovation, teamwork, and creativity! Grow Your Career: Develop your leadership skills and career within an exciting, fast-paced industry! Benefits of Joining Merlin Entertainments! Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! Pay Range USD $21.00/Hr. #J-18808-Ljbffr

Guest Experience Supervisor

Cornish Seal Sanctuary Columbus, OH

Guest Experience Shift Lead

Merlin Magic Making Columbus, OH

What you'll bring to the team Join Our Team as a Guest Experience Shift Lead! Collective Goal: Our mission is simple: create a magical , memorable , and world-class guest experience every single day. We’re committed to making sure that everyone we welcome feels the magic and that each team member exemplifies our core values, known as The Merlin Way . About the Role: As a Guest Experience Shift Lead , you’ll play a key role in making the magic happen! You’ll be the Manager on Duty , leading the charge to ensure smooth operations across Admissions, Retail, and Café. You’ll also have the chance to develop and inspire our front-line staff , helping them deliver top-notch customer service every day. Qualifications & Experience What You’ll Do: Manager on Duty Responsibilities: Oversee the smooth operation of Admissions, Attraction, Food & Beverage , and Retail Delegate tasks and monitor daily assignments for our front-line team Lead and inspire staff to be “guest-obsessed” and provide exceptional service Ensure adherence to all health and safety policies Efficiently manage guest queues and ensure the best flow during peak times Resolve guest concerns by collaborating with relevant departments Training & Development: Lead training for front-line Hosts in areas like ride safety , food safety , profit protection , and retail standards Empower team members to provide outstanding service , including resolving guest issues when needed Evaluate performance, provide coaching, and escalate when necessary What We’re Looking For: Leadership skills that motivate and inspire Strong communication skills to ensure seamless operations A passion for exceptional guest experiences Ability to think on your feet and tackle any challenge with a smile A strong commitment to health, safety , and teamwork Experience in managing or leading teams is a plus! Why Join Us? Be part of something magical! Make a difference every day for our guests Develop your leadership skills in a fun and dynamic environment Competitive pay & benefits Ready to join a team that’s all about delivering magical moments ? Apply now to become our Guest Experience Shift Lead and help us continue creating unforgettable experiences! Benefits Benefits of Joining Merlin Entertainments! Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! Pay Range USD $16.00/Hr. #J-18808-Ljbffr

Guest Experience Shift Lead

Cornish Seal Sanctuary Columbus, OH

Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested. About Us: LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun! About the role: Maintains a safe and secure environment for guests and employees by effective implementation of all safety and security procedures. Is proactive in all loss control programs. What you’ll be doing: Secure facilities, equipment and other assets to prevent loss and/or damage. Monitor surveillance equipment, access and exit points to prevent loss. A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun, in smiles, shrieks and spine-tingles, in memories. At LEGOLAND New York Resort, we thrive on innovative thinking and big ideas! We create magic and invaluable experiences for our guests every day. Come work with us and you will see how no two days are the same! Compensation for this opportunity starts at $65K/year. Role Overview: The Group Health, Safety & Security (HSS) Director for the North America (NA) Region is responsible for developing and implementing comprehensive HSS programs and risk control measures across all Merlin attractions in the region. This role ensures alignment with the Group’s overarching HSS strategies, priorities, and objectives, while fostering collaboration with other global regions. Scope of Job: Under the direction and supervision of the Head of Training and Compliance, the Technical Systems Coordinator will be responsible for creating, updating, scheduling and developing Technical Services Work Orders for Planned Preventative Maintenance of Resort Assets. At LEGOLAND New York Resort – Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless! Join Our Magical Team as a Guest Experience Supervisor! Our Collective Goal: We aim to create magical, memorable, and world-class experiences for every guest we welcome. Join Our Team as a Guest Experience Shift Lead! Collective Goal: Our mission is simple: create a magical, memorable, and world-class guest experience every single day. Position Summary: Safety is paramount in everything we do. This role is part of the facilities team, which is an integral part of our Technical Services department. As a member of the facilities team, you will play a major role in the success of our resort. #J-18808-Ljbffr

Guest Experience Host (Operations)

Merlin Entertainments Columbus, OH

What you'll bring to the team About the Role Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally daily? Then you have the magic to be Team Merlin at Merlin Entertainments! We are currently on the lookout to find fun-loving, enthusiastic individuals to join our Guest Experience Team! As a part-time Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Our Hosts work in a variety of positions across the attraction, including Admissions, Ride Operations, Food and Beverage, Admissions, Retail, Birthday Party, Costume Characters, and Special Events. You will deliver the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment. Responsibilities: Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity. Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy. Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience. Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day. To follow opening and closing procedures as detailed in the department’s operating plan. Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations. Qualifications & Experience About You 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred. Fun, dynamic, and friendly personality. Excellent communication, listening, and motivational skills. Able to work in areas with loud noises and confined spaces. Self-motivated, able to work independently or as part of a team. Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events. Benefits About The Benefits Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. Flexible hours. 30% discount in the retail store. Merlin Magic Pass which gives you free admission to Merlin attractions worldwide. Competitive 401K. Discounts through the Merlin Marketplace Website – on almost anything you buy online. FUN working environment and much more! About Us Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments. Everyone Matters at Merlin. We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or adisability, please contact our friendly team to have a discussion. You can get in contact at [email protected]. Pay Range USD $13.75/Hr.#J-18808-Ljbffr

Guest Experience Lead | Easton Town Center

lululemon Columbus, OH

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities Of The Job Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable). Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift. Open and close the store in accordance with the opening and closing procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results. Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training. Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment. Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to assigned store with reliable transportation methods. Schedule/Availability The work schedule can vary based on store needs. Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays. In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members. Experience 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations). Some experience in leading, mentoring, or delegating with others. Job Assets (i.e., nice to have; not required) Education: High school diploma/GED/equivalent, or above. Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers). For Experiential stores with food/beverage service only: Food safety and/or liquor service certification. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity: Behaves in an honest, fair, and ethical manner. Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members. Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work. Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Work Context (e.g., environment, interactions, physical) Work involves moving through the store with bright lights and loud music. Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices. Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg). For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages. Compensation & Benefits Package Base Pay Range : $19.50- $22.43/hour, subject to minimum wage in the location. Target Bonus: $3.00/hour. Total Target Base Pay Range : $22.50- $25.43/hour. lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth. Extended health and dental benefits, and mental health plans. Paid time off. Savings and retirement plan matching. Generous employee discount. Fitness & yoga classes. Parenthood top-up. Extensive catalog of development course offerings. People networks, mentorship programs, and leadership series (to name a few). Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. #J-18808-Ljbffr

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Guest Experience Associate jobs in Columbus

Immediate Start

GUEST SERVICE ASSOCIATE - Store 652

UNITED DAIRY FARMERS Columbus, OH

Position Title: Guest Services Associate Reports to: Store Manager Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift Pay Range: $12.50/hr -...

Best Match

GUEST SERVICE ASSOCIATE - Store 615

UNITED DAIRY FARMERS Columbus, OH

Position Title: Guest Services Associate Reports to: Store Manager Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift Pay Range: $12.50/hr -...

Dynamic Environment

GUEST SERVICE ASSOCIATE - Store 678

UNITED DAIRY FARMERS Gahanna, OH

Position Title: Guest Service Associate Reports to: Store Manager Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift Pay Range:...

Guest Experience Coordinator

Aveda Institutes, & Nurtur Salon & Spas Columbus, OH

Customer Experience Associate

PRIDE Healthcare Columbus, OH

Guest Experience Ambassador

NexDine Hospitality Columbus, OH

Guest Experience Manager

CAVA Columbus, GA

Guest Services Associate

ZMC Hotels Columbus, OH

Guest Service Associate

Upshift Columbus, OH

GUEST SERVICE ASSOCIATE - Store 612

United Dairy Farmers Columbus, OH

Best Match

GUEST SERVICE ASSOCIATE - Store 671

United Dairy Farmers Columbus, OH

AC Hotel Front Desk Clerk/ with exceptional Guest Service Experience

AC Hotel Columbus Columbus, GA

Guest Experience Associate - Columbus, OH

TOCA Football Columbus, OH

Guest Services Associate

Four Points Colombus-Polaris Columbus, OH

Benefits: 401(k) Dental insurance Employee discounts Health insurance Paid time off Vision insurance Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities: Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. Address all guest concerns and ensure follow up is complete. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations. Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner. Qualifications: Highly organized. Must possess a thorough knowledge of guest service and satisfaction. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader. Must possess basic computational ability. Must possess basic computer skills. Benefits/Perks: Medical, Dental, and Vision options for full-time employees. Paid time off and 401(k) for full-time employees. All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels. Regular opportunities for bonuses. $250 referral bonus for you and a referred associate. DailyPay: access to your already earned wages before payday. Opportunities for upward mobility and growth within the company. #J-18808-Ljbffr

Guest Experience Supervisor

Merlin Magic Making Columbus, OH

Guest Experience Supervisor

Cornish Seal Sanctuary Columbus, OH

Guest Experience Shift Lead

Merlin Magic Making Columbus, OH

Guest Experience Shift Lead

Cornish Seal Sanctuary Columbus, OH

Guest Experience Host (Operations)

Merlin Entertainments Columbus, OH

Guest Experience Lead | Easton Town Center

lululemon Columbus, OH