Front Desk Manager

Property Description Viewline Resort Snowmass is an exceptional mountain resort located in the breathtaking Snowmass Village, Colorado, offering exciting career opportunities for job applicants who are passionate about the hospitality industry and the great outdoors. As a part of the Viewline Resorts brand, known for its commitment to providing exceptional guest experiences and unparalleled service, employees at Viewline Resort Snowmass can expect to work in a stunning natural setting with access to world-class recreational activities year-round. The resort offers a variety of employment opportunities, from guest services to food and beverage, housekeeping, and more, providing a diverse and fulfilling career path. Viewline Resort Snowmass is dedicated to creating a positive work environment that fosters growth, creativity, and teamwork. Overview Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere. Key Responsibilities Oversee the daily operations of the front desk, ensuring efficient and smooth processes Train, mentor, and motivate front desk staff to deliver outstanding service Handle guest inquiries, concerns, and complaints in a professional and timely manner Coordinate with other departments to ensure seamless guest experiences Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction Manage room inventory and maximize revenue through effective room management strategies Conduct performance evaluations and provide feedback to front desk team members Qualifications 2 years prior departmental management experience in front office or related disciplines Time management and negotiation skills Ability to manage and lead each discipline of the department independently Ability to manage according to employment and Innkeeper laws of the jurisdiction Prior cash handling experience necessary Ability to communicate effectively with the public and other Team Members Read, write and speak English fluently Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families: Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays) 401K Match Working at Davidson is like nowhere else. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $65,000.00 - USD $73,000.00 /Yr. #J-18808-Ljbffr