Customer Service Representative

The Customer Service Representative is responsible for maintaining effective customer service for all customers. Interact with customers to provide information in response to inquiries about products and to handle and resolve complaints. ESSENTIAL FUNCTIONS

Accurately processes customer transactions such as purchase orders, complaints and credits (returns). Verifies pricing, delivery & all detail on purchase orders; contact customers when necessary. Communicates to the planning department unexpected increases or decreases in demand for products. Maintains daily logs for managing customer inventory levels to ensure appropriate inventory is available to meet requested ship dates. Communicates updated information or changes to the customer. Evaluates inventory levels to ensure established safety stock levels are replenished and available. Acts as liaison between the customer and GBC shipping team making sure orders are shipped accurately and on-time. Responsible for maintaining COIs and renewing annually. Assesses customer requirements and directs activities/inquiries to appropriate departments. Works independently to make accurate decisions and react quickly to situations in a fast-paced environment, seeking help and authorization as needed. Communicates to customers and co-workers both verbally and electronically (e-mail). Updates Green Bay Converting’s phone directory when necessary. Works closely with Sales and Planning to manage the process for new customers and new items. Grants access and welcomes all front door guests in an appropriate and timely manner. Have guests sign confidentiality agreements when necessary. Fill in for Purchasing, Sales Support, and Planning roles, as needed. Perform other duties, as assigned.

POSITION QUALIFICATIONS

Relationship Building - Ability to effectively build relationships with customers and co-workers. Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience. Detail Oriented - Ability to pay attention to the minute details of a project or task. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Reliability - The trait of being dependable and trustworthy. Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel. Safety Awareness - Ability to identify and correct conditions that affect employee safety. SQF/Quality Awareness - Ability to follow basic manufacturing requirements that are advised in the GBC Food Safety Policy. Technical Aptitude - Ability to comprehend complex technical topics and specialized information. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Communication, Written - Ability to communicate in writing clearly and concisely. Communication, Oral - Ability to communicate effectively with others using the spoken word. Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Ambition - The drive to achieve personal advancement.

SKILLS & ABILITIES

Education: Associate Degree or higher preferred. Computer Skills:

Possess intermediate computer skills – especially Word, Excel and Outlook. Experience using EDI, TMS, and Great Plains a plus.

Other Requirements: Four (4) to five (5) years of practical work experience. #J-18808-Ljbffr