Associate Academic Advisor
Job Description
SUMMARY: This full-time position reports to the Assistant Dean of Student Success & Transition Programs as part of a four-person department. The Associate Academic Advisor provides holistic, developmental, and strength-based academic advising to undergraduate, degree-seeking students in select academic majors, including Animation, Game Art & Design, and Graphic Design. This role communicates daily with students and provides expert guidance regarding academic policies, procedures, and curricular requirements. The Associate Academic Advisor interacts with students in a manner consistent with the mission and core values of CCAD's Student Affairs Division and will provide excellent customer service and possess the ability to create a welcoming and supportive environment for all students. Additionally, as a member of the CARE Team, this role will also supplement the Student Affairs Division's retention efforts by intervening with academically at-risk students and providing appropriate referrals to support resources. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: Interacts with students in a manner consistent with the mission and core values of CCAD's Student Affairs Division. Advises all undergraduate students on degree requirements, course selection and registration, academic opportunities, major selection, academic policies and procedures, and campus resources on a walk-in and appointment basis. Communicates with students' family members in accordance to CCAD policy. Maintains a close working relationship with other college offices and student support services including: Admissions, Off-Campus Study, Financial Aid, Career Services, Disability & Access Services, Registrar and Bursar. Manages problems, concerns or situations regarding students' academic experience and degree progress; advocates on students' behalf when appropriate. Guides students in establishing personal and career goals. Assumes responsibility for educating students on the registration process. Aids the Assistant Dean of Student Success & Transition Programs in monitoring degree progress and maintaining academic plans; participates in retention and persistence efforts through various initiatives and programs; develops intrusive outreach efforts with seniors approaching graduation, informed by data and best practices. Oversees a variety of focus areas that may include: Reviewing incoming credit (transfer/AP/IB/CLEP) for CCAD equivalent courses; partners with Program Chairs to coordinate transfer credit reviews of studio art courses; collaborates with the Admissions Office on transfer student needs; conducts training sessions with the Admissions Office; schedules new transfer students; posts incoming credits to student transcripts; conducts outreach to incoming transfer students; responsible for developing new initiatives to better serve this specific student population. Develops and conducts student engagement initiatives to better support student needs; collaborates with other offices to develop programming in residence halls, academic buildings, and other spaces on campus; develops co-curricular advising workshops and/or sessions to help students connect career goals to their academic choices. Executes non-retention reporting and outreach efforts; this includes running various retention reports, data tracking, progress monitoring, and student communication. Coordinates various outreach efforts to engage students, promote community, and encourage persistence. Assists the Assistant Dean with creating, facilitating, and administering informational advising workshops/sessions, new student orientation programs, and campus recruitment events. Assesses policies and procedures critically and makes recommendations for improvement. Assists in preparing reports and distributing data to members of the college community as appropriate. Utilizes proactive outreach strategies to engage students in the advising process; this includes programs around campus, communication plans, promotional events, and new student transition events. Assists students in completing the withdrawal process by conducting developmental exit interviews, processing all necessary paperwork and referrals. Serves as a CARE Responder for identified student concerns; engages in outreach and follow up with students and faculty. Coordinates internal course balancing and mass registrations (i.e., new student registration, freshmen registration). Manages a high volume of email correspondence on a daily basis. Completes data entry and processing of administrative forms. Serves on various committees and planning groups as directed by the Assistant Dean. Other duties as assigned.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Strong interpersonal skills. Ability to adapt in a fast-paced environment. Excellent communication, time management, and task prioritization skills. Demonstrated ability to independently manage multiple tasks and projects. Ability to manage difficult or emotional situations regarding students and/or parents. Ability to work collaboratively with a large, diverse team. Comfortable working with a large number of students from a wide range of identities and perspectives. Comfortable frequently alternating between independent and collaborative work environments. Experience with Microsoft Office Suite required. Experience with Google Suite, SCT PowerCampus, and/or Maxient a plus.
EDUCATION and/or EXPERIENCE
Bachelor's degree or equivalent from a four-year college required. Knowledge and understanding of student development theory a plus as well as having a background in art or design.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate, occurring in an open space with standard office equipment noise, as well as scattered conversation. #J-18808-Ljbffr