OEM Call center/ Customer Service/ Customer Support at Collabera

High salary

On-Demand Certification - Customer Support! $17/hour - Start 3/18/25!

Omni Interactions, Inc. Columbus, OH

Overview: Apply from a computer. Click both links below - 1 is a PDF to download, 1 is a link about Omni! Gig Contract Overview - Click to download & review BEFORE starting your registration (SAVE THIS DOCUMENT!!) Omni Platform Overview - Click to review BEFORE starting your registration! Please CLICK HERE to review the Omni Business 101 video BEFORE starting your registration. Work From Home. Set Your Own Schedule. Get Paid. 🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to a variety of exclusive contracts. 🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients. 📞 You can provide customer service over the phone, over chat, by working tickets, or by making outbound phone calls. 🤑 You earn money by supporting Omni’s clients. How Omni Interactions works EXPLAINED: _____________________ Technology & Equipment Requirements: 🚪 Quiet and secure work environment during working hours 💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet or Satellite internet service. 🪟 Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS) 👾 Valid and up-to-date antivirus software installed 🤳 Smart phone, Android tablet or iPad is required for program work, along with an authentication app. 💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS) Work Environment Requirements: 🤫 Quiet, uninterrupted space ⌨️ Organized desk area Home Office Locations NOT Approved: Alaska Allenspark, Colorado California Coal Creek Canyon, Colorado Connecticut Delaware Denver, Colorado Edgewater, Colorado Eldora, Colorado Eldorado Springs, Colorado Flagstaff, Arizona Gold Hill, Colorado Gunbarrel, Colorado Hawaii Hygiene, Colorado Illinois Michigan Maine Massachusetts Maryland Minneapolis, Minnesota New Jersey New York Niwot, Colorado Oregon Rhode Island St. Paul, Minnesota Tucson, Arizona Virginia Vermont Washington Washington DC Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Quick Apply

Customer Advocate

Owens & Minor Columbus, OH

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350 facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full contin Advocate, Customer, Healthcare, Sales Leader, Territory Sales, Manufacturing, Retail

Dynamic Environment

Customer Care Advocate

Pumpkin, Inc. Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most-we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we're making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most - without compromise Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You'll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position, with a minimum requirement of 2 days a week in the Columbus, OH office. The Customer Care Advocate position is a level 1 (early/entry career level). The initial rate is $16.00/hour (minimum of 40 hours per week) along with a comprehensive benefits package. Upon obtaining your Property & Casualty License the rate will increase to $17.00/hour. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer's inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Ability to pass/obtain a Property & Casualty License within 30 days. Bonus Points: Existing Property & Casualty Producers License Insurtech, Animal Health, SaaS or Start-Up experience Multilingual ability (writing and conversing), Spanish and English fluency preferred Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what's best for pets at the center of everything we do Trust the Pack: Help families make empowered pet care decisions Jump Fences: If there's a will, there's always a way over them Share Toys: Be generous with our gifts and amazing things will happen Dig New Holes: Challenge conventions to create the future of pet health care Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

Customer Advocate- Bilingual (Spanish)

American Electric Power Columbus, OH

**Job Posting End Date** 11-01-2024 Please note the job posting will close on the day before the posting end date. **Job Summary** Position Summary: Fields inbound/outbound calls from current and potential residential, small business and C&I customers. Facilitates mass market customers' understanding of the energy market, and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone, e-mail, live chat and fax. **Job Description** **Fluency in Spanish required** **Must live in Columbus, OH region** **Key Duties & Responsibilities:** **Inbound Inquires** Handle all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while remaining professional and courteous at all times Handle billing, contract, and enrollment-related questions or concerns Provide line-by-line, simple analyses of customers bills, communicating usage and pricing information, and delivery/energy breakdowns Address any concerns the customer may have Conduct inter-departmental research to resolve more complex customer issues and trouble shoot customer problems Act as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to complaint management process, for escalation to the Team Lead and/or Care Director. Works with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc) Meet eCommerce requests and inquiries, e.g. facilitate online customer payments, enroll/un-enroll customer in auto pay, recover username and passwords, provide status updates on agreement start and end dates, etc. Contribute to departmental success by being accountable for team standards, goals and values in each customer interaction Participate in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience. **Contract Administration** Follow up on enrollment issues to correct information, investigate reason for cancellation, etc. Processes agency agreement forms with the utility to ensure access to customer information for customer service purposes Facilitate customer requests involving Contract Management (drops, billing changes, etc.). **Projects** Act as the customers advocate by providing feedback on all customer facing projects, processes, designs, etc. to ensure intelligence from daily customer interaction is considered Ensure quality through regular exercises monitoring agent - customer interaction and identifying individual and departmental areas for improvement Assist in Management-led projects pertinent to New Market Entry, Customer Care and Contract Management (Utility Grouping, CRM entry, Zip Codes Research, Renewal Letter Mailers) Notify customers of changes to their account (bill type changes, payment method availability, etc.) **Incoming Mail** Process all incoming mail from utilities (Notifications, Planned Outages, Disconnection Notices, New Supplier & AEP Energy Drop letters) Knowledge & Skill Requirements Advanced Excel and/or Microsoft Access skills to support data analysis. Technical understanding of information systems. Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other employees. Ability to interact with all levels of the organization. Solid analytical and problem-solving skills Education & Experience Requirements: **2 or more years of call center customer service related work experience** **Attributes** : Embodies AEP Energy Values Effective problem-solving skills: ability to identify alternatives, and develop solutions in an efficient and professional manner High emotional IQ-Superior interpersonal skills, diplomacy, win-win mindset, relationship-builder, mediator Excellent communication skills: verbal, written and listening High-energy, drive and ambition **Minimum Requirements :** Qualifications: **Fluency in Spanish preferred** High School Diploma or equivalent Ability to communicate verbally and written Ability to use MS Office products Word, Excel Must be able to present professional demeanor Ability to use various computer systems data entry, technical comprehension **Compensation Data** **Compensation Grade:** SP20-001 **Compensation Range:** $15.27-19.09 USD Candidates will be considered based on their qualifications and the candidates ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidates expense, provided the relocation can be completed within a timeframe that meets AEPs staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. **Hear about it first!** Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer?employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

Customer Service Delivery Advocate

Carvana Columbus, GA

Carvana - JobID: 6398972 [Customer Service Representative] As a Customer Service Advocate (Delivery) at Carvana, you'll: Facilitate and coordinate the delivery of purchased vehicles to customers; Frequently interact with customers in person, by phone, email, and text; Coordinate with customers the delivery of vehicles purchased from Carvana; Keep and maintain accurate detailed notes of customer interactions; Complete a pre-delivery checklist to assure the vehicle is ready for delivery; Promptly respond to customer requests and assist customers to resolve issues and complaints...Hiring Immediately >>

Licensed Customer Care Advocate

Pumpkin, Inc. Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most-we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we're making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most - without compromise Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. This position requires you to actively hold a PROPERTY & CASUALTY PRODUCERS LICENSE. Please consider another role if you do not meet this requirement. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You'll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position with a minimum requirement of 2 days a week in the Columbus, OH office. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Active Property & Casualty Producer license required Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer's inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Bonus Points: Prior experience with Customer Service in Pet Insurance industry - a major plus Prior experience in the pet healthcare industry Proficiency in MS Excel and G-Suite tools Other languages at a fluent level (writing and conversing); Spanish preferred Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what's best for pets at the center of everything we do Trust the Pack: Help families make empowered pet care decisions Jump Fences: If there's a will, there's always a way over them Share Toys: Be generous with our gifts and amazing things will happen Dig New Holes: Challenge conventions to create the future of pet health care Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

Customer Support

ASK Consulting LLC Columbus, OH

Job Description Job Description "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Customer SupportLocation: Columbus OH 43219 (Hybrid)Duration: 6 Months Contract (Possible extension)Pay Range is $19 to $19.17/hr. on W2Job Description:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.Ability to contribute in a fast paced, team-oriented environment.Aptitude to multi-task and adjust quickly to change in a busy financial service centerAbout ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunitiesASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

🏆 Be Columbus's #1 Customer Support Advocate

Columbus

Explore a variety of Customer Support Advocate jobs in Columbus. Whether you're starting out or looking to advance, find the right role for you. Apply now!

Columbus, IN

Posted 5 days ago

10.000 - 60.000

Job Description

Full-time Company Description About Collabera Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings. Awards and Recognition -- Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) -- Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) -- Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description A Fortune 500 manufacturing giant urgently looking for Customer Service IV who will be involved in interacting with client distributors, dealer networks, OEM dealer network, or end-user customers in North America.

Key Responsibilities:

Making calls and talking to the various parties and maintaining an Excel spreadsheet that will contain specific information for products. Multi-tasking ability with computer and phone. Track progress of individual unit completion in order to provide daily/weekly updates of progress. Understanding the needs of the department to ensure things are handled properly. Help connect and coordinate two field actions for product upfit. Qualifications High School Diploma or GED required minimum / Higher Education Preferred. Fluent use of Excel is required and candidate must be able to self-start and manage the workload. Customer support skills - Making calls and talking to the various parties listed above. Previous experience with computer applications, such as Word and PowerPoint. Strong ability to accurately document and record customer/client information. Additional Information If you want to know more and apply, please connect with:

Niraj Singh

973-939-0172 #J-18808-Ljbffr