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Customer Support Advocate jobs in New York

High salary

Customer Support Representative

Pontera New York, NY

DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. RESPONSIBILITIES Provide software support and troubleshoot basic technical issues. Respond to all client questions and issues in a quick and comprehensive manner. Escalate technical issues to the relevant internal teams. Communicate and solve issues with cross-functional teams via phone, email, and video chat. Work on specific projects as needed. REQUIREMENTS Exceptional team player with the ability to relate to and care for customers. Excellent verbal and written communication skills. High energy, positive, and can-do attitude. High intellect, quick to learn, and eager to excel. Comfortable in a fast-paced, high-growth start-up environment. Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook. Bachelor’s degree or equivalent. WHAT WE OFFER Compensation : $55,000 to $60,000 annually Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy) Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr

Best Match

Customer Support Representative

Parsley Health New York, NY

About us: Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results. The opportunity: As a Customer Support Representative, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program, and resolving member complaints in a professional and timely manner. This role works closely with our clinical and sales departments to ensure member satisfaction and loyalty. PST hours are preferred. What you’ll do: Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints. Maintain ownership of member issues from receipt of the initial request to resolution. Follow up with members to ensure their issues have been resolved to their satisfaction. Maintain a comprehensive understanding of the company's products and services. Utilize member feedback to identify opportunities for improvement and report trends. Assist in developing initiatives to enhance member experience and satisfaction. Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform. Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries. Ability to think on your feet and de-escalate member situations. Assist members with renewal questions and encourage continued care. Collect feedback from members and process cancellations. Support members’ scheduling and member portal navigation needs and troubleshoot as needed. This is an evolving and growing department, and role requirements may change and expand as Parsley Health grows. Other duties as assigned. What you’ll need: At least one year of relevant work experience in a one-to-one client/patient-facing role. Healthcare tech/start-up experience preferred. An empathetic customer-service approach that ensures your members feel heard and cared for. Call management system experience preferred (i.e., Regal.io). A passion for helping others. Excellent oral and written communication skills. Can comfortably resolve issues over the telephone. A detail-oriented mindset with a knack for organization and clarity - nothing slips through the cracks. Proactivity, autonomy, and commitment to excellence in your work. Flexibility as roles and responsibilities are subject to change and new ones may be assigned. Ability to work from home in a quiet space to conduct phone calls. Benefits and Compensation: Equity Stake. 401(k) + Employer Matching program. Remote-first with the option to work from one of our centers in NYC or LA. Complimentary Parsley Health Complete Care membership. Subsidized Medical, Dental, and Vision insurance plan options. Generous 4+ weeks of paid time off. Annual professional development stipend. Annual wellness stipend. Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. The salary for this role is $24.25/hour ($50,440 annually). We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process. At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. Important note: In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. Please note: We will never communicate with you via Microsoft Teams. We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment. We look forward to connecting! #LI-Remote #J-18808-Ljbffr

Work Life Balance

Customer Support Manager

Runwise New York, NY

Runwise is looking for a Customer Support Manager who is highly motivated, results-oriented, and focused on business growth opportunities. We are primarily looking for a West Coast candidate as the hours for this position are 11am-7pm PST Monday and Tuesday and 10-6pm PST Wednesday-Friday. We are open to other time zones but hours are fixed at 2-10pm EST Mon/Tues and 1-9pm EST Wed-Fri. Fluency in Spanish is required Runwise ( www.runwise.com ) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 3500+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 50,000 cars worth of carbon emissions off the road each year. As a Customer Support Manager at Runwise, you will have the opportunity to work closely with a variety of property companies from large owners to individual coops and condos. Each customer and each building has unique needs, and you act as a trusted advisor, helping them effectively run their heating systems in an energy-efficient way that makes tenants more comfortable. Customer support managers help troubleshoot customer issues to help ensure they hit their energy reduction goals. Applicants must have a high-quality internet connection and be fluent in Spanish. Responsibilities will include, but are not limited to: Answering live phone calls via our 24/7 support line Real-time troubleshooting of customer-reported issues Remote monitoring and analysis of multifamily and commercial heating systems Making settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort Who you are: You have 1-2 years of direct customer management experience ideally in a Service Job, Customer Support, Account Management, or Sales role You have excellent social and communication skills and find it easy to get along with others You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives You are a problem solver and can diagnose and help troubleshoot problems quickly and efficiently You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers You are willing and capable of working very hard and at times longer hours during peak season (winter) You are passionate about real estate and/or energy efficiency Salary range: $60,000-$80,000 (varied on experience and market rate) Runwise is proud to be an equal opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company. What you believe: No job is too small. Sincerity builds trust. Setbacks fuel progress. Efficiency is vital. Benefits: Medical, dental, and vision insurance HSA & FSA options Paid Parental Leave Access to Talkspace & Health Advocate Flexible PTO Commuter Benefits 401K Company paid life insurance Voluntary supplemental life insurance Free in-office lunch on Wednesdays Hybrid work environment Summer Fridays Monthly L&D Series Employee Resource Groups (e.g. DEIB Committee, Run Club) This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast-growing tech company, whilst having a tangible impact on reducing carbon emissions across the country. #J-18808-Ljbffr

Customer Support Associate

Tbwa Chiat/Day Inc New York, NY

Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers. We're looking for an outstanding Customer Support Associate to join our onsite HQ in Long Island City, New York! In this role, you will meet with and handle service requests for our prospective and existing customers, have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes to improve customer experience. What you’ll do Be the first-line support for all customer interactions in person, on the phone, and via email Complete driver onboarding (pricing, contract execution, vehicle matching) Utilize knowledge of the rideshare industry to provide best-in-class support Provide a seamless vehicle rental process (prep vehicles, process returns, and physical recoveries) Schedule vehicle service, bodywork, and inspections What we look for 1-3 years of customer service and operational experience Impeccable communication and time management skills Passion for delivering a superb customer experience and working with diverse groups of people Keen attention to detail and strong desire to learn Spanish proficiency is a plus Availability to work Monday-Friday as well as rotating weekends & holidays Valid driver’s license Compensation range: $50,000-$70,000 Please note that this position is not eligible for Visa sponsorship. #J-18808-Ljbffr

Peer Advocate , HIV Support Services (Staten Island)

Community Health Action of Staten New York, NY

Job Description Job Description Description: Title: Peer Advocate , HIV Support Services (Staten Island) Department : Health Care Coordination Reports To: Comprehensive Services Coordinator Location: 56 Bay Street 4th floor, Staten Island, NY 10301 Position Status: Part-time (24hrs/week) FLSA Status: Non-exempt Pay & Benefits: The pay range for this role is generally $17.79-$19.23 per hour commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more! Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community. POSITION SUMMARY: Community Health Action of Staten Island, in partnership with Sun River Health, has developed a collaborative program to enhance care engagement, improve HIV health outcomes, and promote the well-being of people living with HIV/AIDS (PLWH/A) in Queens and Staten Island. The Ryan White Support Services program addresses unmet social service needs that have significantly hindered their access to and engagement in HIV and other essential medical care. This program will expand services to Staten Island and establish community-based, non-Medicaid eligible services in Queens to assess, identify, and address unmet social determinants of health (SDOH) needs. The Peer Advocate position was created as research and CHASI’s values dictate that involving people who have their own lived experience with substance use, mental health conditions, and/ or HIV is invaluable in reaching and helping the population. The Peer Advocate mentors and guides individuals using their experiences to support people in a way that shows people that living a healthy life with HIV is not only possible but sustainable. The Peer Advocate maintains appropriate positive, professional interpersonal relationships with staff, participants, volunteers, and the community. They will be well versed in all CHASI and Sun River Health services to refer and link clients appropriate to services. DUTIES & RESPONSIBILITIES: Provide overview of program, department, and agency services through Orientation activities; Accompany participants to provider sites to give support and navigation assistance; Co-facilitate group activities that teach clients how to identify high risk thoughts or actions and slow down impulsive behavior to change their thought patterns for prosocial behavior; Assist with community outreach and program promotion to inform the public of available agency resources, as needed; Provide food and nutrition counseling/education ; Successfully complete required food and nutrition counseling and education training held by the College of Staten Island; Conduct telephone and office-based follow up with individuals to identify and address barriers to care and treatment; Provide reminder phone calls to reinforce retention in care and services; Reach out to participants to follow up on referrals made and to engage them into programming; Outreach individuals who miss appointments; Attend and participate in staff development trainings as required; Actively participate in regularly scheduled supervision and attend team meetings; Complete all program documentation in a timely manner; Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values; Other duties as assigned. Requirements: QUALIFICATIONS: Hold a NYS AIDS Institute Certified Peer credential, preferred. Other Peer certification from a reputable program can also be considered OR be able to obtain certification within first 6 months of hire. Lived experience with HIV is highly preferred; candidates with lived experience with substance use and/or mental health conditions are welcomed also welcomed. High school diploma or high school equivalency is highly preferred. Bilingual Spanish is highly desired. Possess an understanding of community-level work and the importance of collaborating and coordinating with other organizations. Effective oral and written communication skills. Ability to juggle priorities and manage time productively; thrives in a fast-paced environment. Knowledge of community resources and organizations in Staten Island. Demonstrate organizational & problem-solving skills. Proficient in Microsoft Word, PowerPoint, and Excel. Familiarity with electronic health records or a willingness to learn. CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff.? People of color, LGBTQ,?women, and?people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex,?sexual orientation, gender identity,?age, genetic information, disability or marital status.

Customer Service Delivery Advocate

Carvana New York, NY

Job Description Job Description We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below: Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Base compensation of $22.00 p/h Opportunity to increase hourly compensation by .50 cents every 3 months based on performance! You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer. Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more! We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements. * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions About Carvana At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English. Company Description WE'RE DISRUPTING THE AUTO INDUSTRY Carvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process. Our goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana-certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing. Company Description WE'RE DISRUPTING THE AUTO INDUSTRY\r\n\r\nCarvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process. \r\n\r\nOur goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana-certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing.

Customer and Operations Support (83668)

Swoon New York, NY

Job Description Job Description Duration : 6 months Location: Hybrid (New York, NY) Once in the office every two weeks - Top Skills: Customer Support experience Operations management experience (attention to detail) Ownership Key Responsibilities Concierge order experience (EOQ: ~25 orders per week per person) Coordinate orders with clients Build catering orders for external approval Place orders and support order adjustments Merchant order management and rapid acquisition (EOQ: ~15 orders per week per person) Coordinate orders with merchants that fall outside the scope of our existing product Work with mx to ensure orders meet clients needs (e.g. enough food) Enable catering orders from merchants not previously onboarded into our LO program Delivery Support (EOQ: ~5 orders per week per person) Client facing representative, ensure things go smoothly Provide support above and beyond the scope of colleagues (e.g. purchase utensils last minute) Support training and onboarding new members into our catering program Core Job Requirements Client facing experience (restaurant, catering, or account management experience is a plus) Ability to solve problems on the fly and get to a desired outcome Strong work ethic, flexible schedule, and a bias towards action Strong written and communication skills Detail oriented with an eye for design (e.g. order set up and menu presentation Company Description Come get Swoon’d!! Swoon handles the staffing need of over 80 Fortune 500 clients. We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row. Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020. Company Description Come get Swoon’d!!\r\nSwoon handles the staffing need of over 80 Fortune 500 clients.\r\nWe have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r\nSwoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

Director, Customer Onboarding & Support

Axomic New York, NY

Job Description Job Description Salary: $120,000 - $160,000 per year We are looking for a New York City based Director, Customer Onboarding & Support to join our talented, dynamic, and rapidly growing global team. This role requires local employees to work in-office 2 days per week at our NYC location. Company Description OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of the built world. We are a diverse group of hard-working and entrepreneurial people dedicated to solving complex challenges, working hard on meaningful projects, and celebrating our successes. We are looking for extraordinary people to join our industry-leading and incredibly talented team! Our inspirational and fun working environment, innovation-driven, fast-growing company, and ambitious projects are just a few reasons why you will love working here. As a company we are passionate about ensuring that diversity and inclusion are championed, and that everybody has a seat at the table. We promote a culture where everyone feels valued, and we have adopted policies to ensure we hire from a diverse pool of candidates. OpenAsset employs 85 people and is growing rapidly. OpenAsset has partnered with Marlin Equity Partners, an $8bn private equity fund, to help the business scale its sales, technical and management capacity to meet accelerating demand for its B2B SaaS product. Director, Customer Onboarding & Support The Director of Customer Onboarding & Support is a key stakeholder in the Customer Success Org, playing a pivotal role in driving the onboarding, activation, and continuous support of our customers. Youll be responsible for managing and coaching the Managers that lead our Customer Onboarding/Implementation and Support Teams which are made up of skilled Implementation Managers that serve as project managers and product experts, as well as technical Support Engineers. Reporting directly to the VP, Customer Success & Growth youll be responsible for shaping our onboarding journey, from the first customer interaction to full adoption and integration of our product into client workflows. With a focus on time to value (TTV), youll develop and implement strategies that accelerate product adoption and enable our clients to unlock key activation milestones that drive long-term customer success at all points in the customer lifecycle. Working closely with OpenAssets Customer Success and Account Management leaders, you will align your teams strategies and workflows with key initiatives that drive upsell and renewal strategies, expanding use of OpenAsset across the client base. As a leader, you will be able to translate those strategies into effective directions for your team; working alongside them to successfully execute programs that provide a high quality customer experience. Responsibilities Accelerate Time to Value: Optimize existing processes and implement new ones that focus on increasing value, promoting high product adoption, and helping customers achieve desired outcomes quickly with OpenAssets key features. Reporting & Insights: Set and track KPIs related to time to value, product adoption, and customer satisfaction, reporting these metrics to executive leadership. Exceptional Customer Experience: Ensure each interaction with the Onboarding and Support Teams provides a top-tier value-focused customer experience, establishing a strong foundation for long-term success. Cross-Functional Partnership: Collaborate with Product, Engineering, Sales, Marketing, and Customer Success teams to support the smooth integration of OpenAsset solutions and optimize resources for customer outcomes. Team Leadership & Development: Work with team Managers to build, mentor, and lead high-performing Onboarding and Support Teams with a customer-first focus on measurable outcomes. Client Services: Expand OpenAssets Professional Services function to best support the ongoing needs of our client base for implementation, custom configurations, and best practice advisory services. Required Experience 5+ years experience in customer onboarding, customer success, or related roles, with at least 1-2+ years in SaaS leadership (People Management) Familiarity with SaaS analytics platforms, customer success software, product usage tracking tools Comfortable with the process of managing plug and play integration tools and discussing the flow of data between systems in a way that enables you clearly articulate technical concepts Skilled in using CSPs, Onboarding or other software to manage complex projects and ensure successful onboarding outcomes. Experience designing and implementing effective onboarding strategies and processes that promote customer success and value realization. Strong skills in inspiring, coaching, and developing high-performing, customer-focused teams with a hands-on, collaborative approach. Strong empathy for customers combined with a passion for growth, revenue, and understanding value drivers in recurring revenue models. Excellent presentation and communication skills, with the ability to influence senior stakeholders internally and externally. Analytical and process-oriented, with a demonstrated commitment to continuous learning, personal growth, and improvement. Bonus points if you have Experience with leveraging AI in the context of driving strategies for or improving customer onboarding and retention. Benefits Competitive salary Medical / Dental / Vision coverage 20 days paid time off per year + federal holidays (UK style!) 5 paid sick days Work from home flexibility Commuter benefits 401k Paid parental leave "Getting Started" Stipend Career growth and development opportunities This position is not eligible for visa sponsorship. Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualificationswe do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.

Dynamic Environment

Knowledge Manager, Customer Support

Captions New York, NY

Job Description Job Description Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos for social media, marketing, sales, and more. We're on a mission to serve the next billion. We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. You'll join an early team and have an outsized impact on the product and the company's culture. We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures (Series C lead), Kleiner Perkins (Series B lead), Sequoia Capital (Series A and Seed co-lead), Andreessen Horowitz (Series A and Seed co-lead), Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more. Check out our latest financing milestone and some other coverage: The Information: 50 Most Promising Startups Fast Company: Next Big Things in Tech The New York Times: When A.I. Bridged a Language Gap, They Fell in Love Business Insider: 34 most promising AI startups Time: The Best Inventions of 2024 ** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) ** About the Role and Team: Captions is revolutionizing how creators and businesses generate and edit videos. We are seeking a skilled Knowledge Manager to create, organize, and maintain user-friendly resources that empower our customers and internal teams. Reporting to the Head of Customer Support, you will manage a variety of documentation systems, including customer-facing help centers, API references, and internal procedures. You’ll also play a key role in onboarding new employees, becoming an expert in Captions and its ecosystem. This role is ideal for someone passionate about simplifying complex ideas and driving excellence in education and documentation. Key Responsibilities: 1. Customer-Facing Product Changes Develop and maintain the Help Center to support iOS, Android, and desktop apps, ensuring content is clear, accessible, and up-to-date. Create and manage API documentation tailored for enterprise clients and partners, ensuring clarity and usability for developers. Maintain and update a comprehensive changelog to track feature releases, experiment results, and app version updates. Work with product and product marketing to plan for major feature releases. 2. Quality and Training of Agents Train and optimize Captions’ AI agent to provide accurate and helpful responses to customers. Monitor and assess agent performance, identifying areas for improvement and implementing enhancements. 3. Internal Docs and Procedures Organize and maintain internal documentation to support workflows for the Customer Experience, Product, Engineering, and Marketing teams. Ensure internal stakeholders have well-structured, actionable resources that align with company goals and processes. Act as the point of contact and SME for onboarding new Captions employees. Preferred Qualifications: Experience : 6+ years in a similar role, managing customer-facing help centers, API references, and internal documentation. Technical Experience: Deep knowledge of APIs and familiarity with tools like Postman Tools : Experience with documentation tools such as Mintlify, Notion, Guru, or Readme. Experience with product and project management tools like Linear and StatSig. Technical Writing Expertise : Ability to simplify complex concepts into clear, concise, and actionable documentation. Cross-Functional Collaboration : Ability to work effectively with Product, Engineering, Marketing, and Customer Experience teams to align documentation with business goals. Deep learner empathy: You instinctively see content through a beginner's eyes, constantly evaluating and refining your work for maximum clarity and impact. Product knowledge and enthusiasm: You understand Caption’s capabilities and are passionate about helping others unlock its full potential. Chasing perfection: You obsess over every detail—from word choice to visual aids—ensuring your content is both concise and comprehensive. You know when to use text, images, or interactive elements to make concepts click. Benefits: Comprehensive medical, dental, and vision plans 401K with employer match Commuter Benefits Catered lunch multiple days per week Dinner stipend every night if you're working late and want a bite! Doordash DashPass subscription Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc) Multiple team offsites per year with team events every month Generous PTO policy and flexible WFH days Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note benefits apply to full time employees only. Compensation Range: $90K - $150K

Customer Support Analyst

Thomson Reuters New York, NY

Customer Support Analyst, Court Management Solutions Do you have an interest in becoming a member of our Client Satisfaction team as a Customer Support Analyst, serving our case management solution customers? Thomson Reuters Court Management Solutions is the leading provider of enterprise software for trial and appellate courts nationwide. Our C-Track solutions enable courts to efficiently manage caseloads and improve collaboration across justice platforms and transforms courts into modern examples of efficiency and effectiveness. Judges, clerks and IT personnel depend on C-Track for managing their complex workflows; enabling staff to manage increased caseloads with fewer resources. The suite of C-Track products includes case management, electronic filing and document management solutions. The Customer Support Analys t with the guidance of the Client Satisfaction Manager, acts as first and second level support within a contact center to support existing customers. This role may include customer contact, interacting directly with customers if it facilitates a more immediate resolution of a client issue. The role serves as subject matter expert for products and/or processes. May include quality monitoring and follow up of customer calls. This is a remote work position. About the Role In this opportunity as Customer Support Analyst , you will: Provide direct telephone support to customers when required Analyze and use judgment in recommending methods and techniques for obtaining solutions. Demonstrate the ability to work independently as well as in a team environment Maintain existing content to ensure it is up to date and maintained in a timely manner Serve, along with the Client Satisfaction Manager, as a conduit between the operations community (internal customers) and the software development team Complete tasks with the input from Client Satisfaction Manager Work is project-oriented and day-to-day tasks must be defined by the employee withguidance from the Client Satisfaction Manager. Understand corporate goals and practices and apply them when resolving a variety ofproblems. Make a commitment to ensure that customer needs are met by taking personalresponsibility for service and quality Process customer inquiries and reported issues, responding to them through written or telephone communications. Develop and maintain positive customer relationships. Ensure the company isrepresented in every customer contact in a manner consistent with the Thomson Reuters About You: You are a fit for the position of Customer Support Analyst if your background includes: Bachelor's Degree in a Computer Science, Computer Engineering, Business, related field, or equivalent experience. 2+ years' experience in requirements gathering and preparation of functional specifications or other technical documentation. Must have analytical, troubleshootingand decision making skills. Proven understanding of the the full software development lifecycle from planning to implementation and maintenance. Must be quality focused, organized and deadline oriented. Must possess the ability to understand, articulate technical requirements, processes and translate that information into technical documentation. Must have the ability to work well in a fast-paced professional office environment. Must have ability to interact professionally with a diverse group, including executives, managers, customers, and subject matter experts and to facilitate consensus. Must have written and verbal communication skills along with strong customer service skills. Must have strong working knowledge of the Microsoft Office Product Suite. Travel may be required (5% / 1 to 2 Times Per Year). Experience with mocking up UI design is preferred but not required. Experience with or understanding of judicial/court process a plus, but not required. #LI-JF1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $70,000 - $130,000.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This job posting will close 02/28/2025. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com.

Customer Support Associate

Air New York, NY

Job Description Job Description Air is a Creative Ops System for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised +$70m from world-class venture capital groups including Avenir, Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures. Location: NYC or Toronto This is a role requiring in-office attendance at least 3 days per week. Reporting to: Manager, Onboarding & Support The Role As a Customer Support Associate at Air, you will be the frontline hero for our users, delivering exceptional service that ensures customer satisfaction and supports ongoing engagement with our platform. You'll tackle challenges head-on, providing timely and accurate responses to customer inquiries while helping them navigate and maximize their use of Air’s features. We’re looking for proactive, empathetic, and detail-oriented individuals who are passionate about delivering outstanding customer experiences and are eager to learn and grow within the tech and creative industries. Key Responsibilities Provide prompt, accurate, and friendly support. Answer customer queries via email, phone, and live chat. Diagnose and resolve technical issues, escalating complex problems to the appropriate teams and following up to ensure resolution. Act as the voice of the customer within Air, sharing feedback and insights with the Product and Development teams to help refine and improve our platform. Maintain accurate records of customer interactions, transactions, comments, and complaints. Excellent project management skills are a plus! Contribute to the ongoing improvement of the Customer Support processes and resources. Collaborate and work closely with the Customer Success team to ensure no communication gaps and drive CSAT in accounts. Requirements 1-2 years in customer service, help desk, or related support roles. Experience with Intercom or Zendesk B2B SaaS experience is a plus! A proactive, empathetic approach to customer service, capable of engaging positively with customers. Excellent communication skills, both verbal and written, with the ability to explain complex issues in clear, simple terms. A quick learner with the ability to absorb extensive information on our product’s features. Strong problem-solving skills, with a methodical approach to addressing customer needs. What Success Looks Like You deliver service so memorable that our customers tell stories about it. You use your deep understanding of our platform to resolve issues quickly, reducing the need for follow-up contacts. You become a go-to resource for both customers and internal teams, continuously expanding your knowledge of Air’s offerings. You de-escalate customer situations, built back their trust and turn them into Air advocates. Benefits Our company culture was built around a tireless pursuit to be the best at what we do. We're entrepreneurial and focused: tackling problems head-on without ego. We communicate with empathy. We speak directly, listen thoughtfully, and ask questions. We previously worked out of a cozy warehouse in Brooklyn, but we're now distributed between two offices in New York City and Toronto. Air contributes to medical, dental, and vision insurance and dependent coverage. We offer a generous work-from-home stipend, professional development reimbursement, and unlimited vacation days. Although we are still early stage, we are always seeking ways to invest in the long-term health, wellness, and continued education of our employees. At Air, we believe that it takes a diversity of thought, culture, race, sexual orientation, and outlook to build a world-class business. We value unique contributions and welcome people of all backgrounds, experiences, and perspectives to join us at Air. This is a role requiring in-office attendance at least 3 days/week! If based in the US, the compensation range for this role is USD $61,000 to $108,000. If based in Canada, the compensation range for this role is CAD $49,000 to $86,000.

Customer Experience Advocate

Pontera New York, NY

Job Description Job Description Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Experience Advocate to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. RESPONSIBILITIES Provide software support and troubleshoot basic technical issues. Respond to all client questions and issues in a quick and comprehensive manner. Escalate technical issues to the relevant internal teams. Communicate and solve issues with cross-functional teams via phone, email, and video chat. Work on specific projects as needed. REQUIREMENTS Exceptional team player with the ability to relate to and care for customers. Excellent verbal and written communication skills. High energy, positive, and can-do attitude. High intellect, quick to learn, and eager to excel. Comfortable in a fast-paced, high-growth start-up environment. Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook. Bachelor's degree or equivalent. WHAT WE OFFER Compensation : $55,000 to $60,000 annually Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Immediate Start

Customer Success Advocate

Bask Health New York, NY

Job Description Job Description Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients Manage all current customer data Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform Finding comfort in working in a fast-paced startup environment Believing no task is too small and no task is too tall Work Weekends Requirements Requirements **What makes you a great fit for this role: ** 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in the telehealth space Experience with large- to enterprise-sized customer book of business Creative problem solver with a determination to succeed Independent and motivated, with the wisdom to seek help where needed An entrepreneur Highly articulate, ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.) Benefits Benefits: Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Customer Support Representative

Pontera New York, NY

Job Description Job Description Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. RESPONSIBILITIES Provide software support and troubleshoot basic technical issues. Respond to all client questions and issues in a quick and comprehensive manner. Escalate technical issues to the relevant internal teams. Communicate and solve issues with cross-functional teams via phone, email, and video chat. Work on specific projects as needed. REQUIREMENTS Exceptional team player with the ability to relate to and care for customers. Excellent verbal and written communication skills. High energy, positive, and can-do attitude. High intellect, quick to learn, and eager to excel. Comfortable in a fast-paced, high-growth start-up environment. Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook. Bachelor's degree or equivalent. WHAT WE OFFER Compensation : $55,000 to $60,000 annually Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Biotech Customer Support Specialist

HistoWiz New York, NY

Job Description Job Description HistoWiz is the largest online histopathology company based in New York City. Our mission is to help biomedical researchers find cures by accelerating histopathology and enabling global collaboration. We are looking for a Customer Service Associate interested in joining us in our mission and making an impact in the scientific community. Since inception in 2013, we have doubled our month-over-month sales, driven primarily by customer referrals. We are profitable, won numerous awards and are funded by prestigious investors, including Y-Combinator and Zhenfund. We are seasoned scientists with experience at leading academic institutions and have published high impact research in top journals of biomedicine. HistoWiz has over 1,000 paying customers globally from top academic institutions (e.g. MSKCC, Harvard, Stanford, HHMI) and pharmaceutical companies (e.g. CRISPR, Johnson & Johnson, Regeneron). We process tissue specimens and digitize all of the results, hosting our client’s data on a proprietary platform, PathologyMapTM . This platform not only enables industry-leading turnaround time for diagnosis, but also online viewing, sharing and search. No other platform like this exists, so we are truly building something new that can bridge scientists, doctors, and patients from all over the world to conquer life-threatening diseases collaboratively instead of individually. This online platform also contains the world’s largest collection of pathology data and the first network of top pathologists. If this all interests you and you're looking to join a dynamic team in a role that will involve intensive problem-solving and strong interpersonal and customer service skills, then please apply! Essential Job Functions Provide technical assistance and assist with navigation of the company's platform Work directly with clients to effectively manage their needs and preferences Communicate via telephone and email to address customer issues Obtain and process all client information and transactions Qualifying leads and directing them to the appropriate department Answer client questions or concerns in a timely, informative, and professional manner Calmly handle customer complaints and work to find solutions Seek assistance and report major problems to upper management Compile and update necessary documents, contracts, etc. Perform basic administrative and clerical duties as necessary Exhibit expert knowledge regarding the products and services offered Work according to set standards and operating procedure Train clients on newly released platform features Requirements BA or BS in a scientific or communications-related field Experience in a customer service, customer success, technical support or similar role Excellent computer and technology proficiency Excellent communication skills and work well under pressure Experience in a CRO or biotech company is desirable Experience working in a startup is a plus Benefits We believe in investing in our employees’ professional development, and encourage networking within the bioscience, tech, and startup communities for all our employees and collaborators. Compensation is top-notch and stock option is available for outstanding employees, commensurate with the impact you have within our organization, and for the scientific community overall. In addition, we provide the time and freedom to pursue independent projects. 100% coverage on employee health, vision and dental insurance, partial coverage for family Parental leave NY Commuter benefits Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Retirement planning (401k) 3 weeks PTO Team building events outside of the office Salary: 45k-60k

Customer Support Specialist (APAC)

Circle.so New York, NY

Job Description Job Description About Us Circle is building the world's leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand. We're proud to be a fully remote company of around 170 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot. Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we've hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come! About the role We're looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We reaching the point of our journey where we now have a pretty robust support team of over 20 team mates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow. This is a 40hr/week full-time remote role based in APAC time zones. After a 90-day training period, this role will have a set schedule of Tuesday-Saturday, with 8-hour shifts starting around 6:00pm, +/- 2 hours, Eastern Time (GMT-5). What you'll be doing Prioritize customer issues across our email, chat, and community channels. Become an expert on the Circle product, along with our internal staff admin tool. Advise creators on practical solutions as they launch and build their communities. Troubleshoot a wide range of issues across desktop and mobile browsers, along with our Android and iOS mobile apps. Escalate feedback to inform and improve our product. Collaborate with engineers and designers to troubleshoot complex technical issues. Identify trends from customer inquiries to suggest proactive solutions. Collaborate with a global team through Notion, Slack, and Zendesk. What you'll need to be successful Strong alignment with our values, find our values on our career page if you haven't read up on them yet. You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5. 1+ years of experience in a customer support role, ideally in SaaS. Strong written and verbal communication skills. You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap. You're skilled at understanding and implementing technical workflows at a fast pace. You love understanding customer needs, and get satisfaction out of being extremely helpful. You are a team player, and thrive in a collaborative work environment. You enjoy learning new topics, and are eager to embrace new product developments. Bonus points Experience working with Zendesk. This is the ticketing system we use. You've worked in a 100% remote role before, with an international team. Experience working with community, live stream, or content-related products. Experience with automation and/or Zapier to create workflows. Experience troubleshooting application logins and/or Single Sign-On flows. Familiarity with API documentation. $45,000 - $50,000 USD per year The cash compensation range shown is a starting point. In addition to equity, benefits and perks, your cash compensation is subject to an annual review and increase on a once per year basis. The fun stuff Fully remote: work from anywhere in the world! Autonomy and trust to do your job: we care about outcomes over everything else. Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years. Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.* Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!* Parental leave for parents expanding their family, or just starting one. Home office stipend to help you get up and running. Learning & development stipend to help you level up your professional skills. Annual bonus potential for roles that don't already receive variable income or commission. Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We've had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon. Check out our Careers page for more. * Your role, location and unique circumstance may affect this. Diversity, Equity & Inclusion As a fully-remote international company, diversity is baked into our DNA. Here's how our CEO, Sid Yadav, frames our hiring mission: "let's find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life." To achieve this hiring mission, we offer competitive U.S. benchmarked compensation no matter where someone's located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams. Equal Employment Opportunity Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs. How We Use Candidate Data At Circle, we are committed to protecting your personal information. As a job applicant, the personal data you provide to us is collected and processed in accordance with the General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA) . This notice outlines the types of personal information we collect, the purpose for collecting it, and your rights. Information We Collect: We collect the following categories of personal information from job applicants: Contact information (such as name, email address, phone number) Employment history and qualifications Education history References and any other information you choose to share with us during the application process Purpose of Collection: We collect this information for the following purposes: To assess your qualifications and suitability for the position To communicate with you during the recruitment process To comply with legal and regulatory obligations Your Rights Under GDPR and CCPA: You have the following rights regarding your personal information: The right to request access to the personal information we hold about you. The right to request the deletion of your personal information, subject to certain legal exceptions. The right to opt out of the sale of your personal information (Note: We do not sell personal information). For more information about how we handle your personal data or to exercise your rights, please refer to our full Privacy Policy. By submitting your application, you acknowledge that you have read and understood this privacy notice.

Client Advocate, Resources for Inclusive Support and Empowerment (RISE)

CAMBA New York, NY

Job Description Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA’s Resources for Inclusive Support and Empowerment (RISE) Program aims to reduce transmission of HIV, with a focus on men who have sex with men of color (MSMoC), including those who identify as transgender or gender nonconforming (TGNC). RISE will address health promotion through social media campaigns for MSMoC with messages about relevant health issues and preventive health strategies. RISE will also address the social determinant of health (SDOH) social isolation by creating safe, positive spaces for MSMoC to develop meaningful social connections and benefit from the support of peers in overcoming emotional, social, and health issues. The program will conduct support groups for specific LGBTQIA+ populations and host public events open to all LGBTQIA+ individuals in the community. Lastly, RISE will navigate clients to LGBTQIA+-friendly resources in the community with a focus on HIV prevention and legal services that address domestic violence, workplace discrimination or harassment, housing discrimination, and tenancy issues. RISE will provide services to 450 participants. Position: Client Advocate Reports To: Assistant Program Manager Location: 1259 Flatbush Avenue Brooklyn, NY 11226 What The Client Advocate Does: Plan, coordinate and facilitate social/peer support events, including group facilitation for clients. Prepare marketing materials for the program. Create and post content for social marketing campaigns addressing HIV prevention and other health concerns for MSMoC. Conduct outreach activities at high-risk venues to market the program in order to recruit new clients and re-engage former clients. Develop action plans with clients enrolled in navigation or support services Follow-up with clients and with referral organizations regarding client contact and progress with referral organization. In collaboration with program staff, work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency. Contact clients via telephone, mail and/or face-to-face home and office visits to ensure adherence to program, and document via progress notes. Escort clients to appointments (educational, medical, social service, etc.). Provide all required information for weekly/monthly/quarterly/annual reports. Create and maintain client files and make copies of all client documents. Prescreen clients over the telephone for eligibility and may schedule intake appointments. Assist clients in completing all CAMBA intake applications and forms. Schedule appointments for client with referral organizations. Input client data and client progress information into automated database. Participate in evaluation activities, such as conducting surveys with support group and event participants. Minimum Education/Experience Required: Sufficient education (English-speaking, reading, writing, & math abilities) to comprehend oral and written information and to assist callers and visitors and staff. Other Requirements: Two (2) years of relevant experience, preferably in a mid-sized (250+ employees) organization. Good written & verbal communication. Computer literacy in Microsoft Office Suite. Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues. Experience and/or comfort conducting online outreach via social media and dating/”hook-up” apps and websites. Required to work occasional evenings/weekend days Bi-lingual English/Spanish preferred Compensation : $43,000 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR L2WM8j4rUN

IT Customer Support (Bilingual JP/EN)

Cinter Career New York, NY

Job Description Job Description • Client (type/ industry) : IT Company • Working Location: Manhattan, NY Hybrid or Onsite • Employment Type : Full time • Work Hour : 9am-5pm (EST) Monday-Friday • Salary : $50-70K (DOE) • Both strong Japanese and English skills, verbal and written, are absolutely required [Job Overview] Responsibilities : • Responds to service-related customer inquiries or troubleshooting by phone and email. • Instructs network carriers to troubleshoots circuit outages and usability issues. • Communicates with application service providers/resellers to respond to customer inquiries. • Provides customers with remote instructions to isolate the cause of Internet connection outages. • Provides customers with basic instructions on the use of the computer & network application services. • Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support. • Manages ongoing service tickets and ensure the expected service levels. • Sends notices for planned or unexpected service outages to customers in a timely manner. Qualifications : An ideal candidate must have; - Business level speaking and writing skills in both Japanese and English. - Working knowledge of MS Word, Excel, Outlook and Internet Explorer. - A willingness and ability to learn quickly. - Experiences of collaborating with a team in a business environment. Powered by JazzHR 2T7hglwHWT

Customer Support Specialist (North/South Americas)

Circle.so New York, NY

Job Description Job Description About Us Circle is building the world's leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand. We're proud to be a fully remote company of around 170 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot. Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we've hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come! About the role We're looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We reaching the point of our journey where we now have a pretty robust support team of over 20 team mates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow. This is a 40hr/week full-time remote role based in AMER (North/South American) time zones. After a 90-day training period, this role will have a set schedule of Tuesday-Saturday, with 8-hour shifts starting around 10:00am Eastern Time (GMT-5). What you'll be doing Prioritize customer issues across our email, chat, and community channels. Become an expert on the Circle product, along with our internal staff admin tool. Advise creators on practical solutions as they launch and build their communities. Troubleshoot a wide range of issues across desktop and mobile browsers, along with our Android and iOS mobile apps. Escalate feedback to inform and improve our product. Collaborate with engineers and designers to troubleshoot complex technical issues. Identify trends from customer inquiries to suggest proactive solutions. Collaborate with a global team through Notion, Slack, and Zendesk. What you'll need to be successful Strong alignment with our values, find our values on our career page if you haven't read up on them yet. You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5. 1+ years of experience in a customer support role, ideally in SaaS. Strong written and verbal communication skills. You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap. You're skilled at understanding and implementing technical workflows at a fast pace. You love understanding customer needs, and get satisfaction out of being extremely helpful. You are a team player, and thrive in a collaborative work environment. You enjoy learning new topics, and are eager to embrace new product developments. Bonus points Experience working with Zendesk. This is the ticketing system we use. You've worked in a 100% remote role before, with an international team. Experience working with community, live stream, or content-related products. Experience with automation and/or Zapier to create workflows. Experience troubleshooting application logins and/or Single Sign-On flows. Familiarity with API documentation. $45,000 - $50,000 USD per year The cash compensation range shown is a starting point. In addition to equity, benefits and perks, your cash compensation is subject to an annual review and increase on a once per year basis. The fun stuff Fully remote: work from anywhere in the world! Autonomy and trust to do your job: we care about outcomes over everything else. Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years. Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.* Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!* Parental leave for parents expanding their family, or just starting one. Home office stipend to help you get up and running. Learning & development stipend to help you level up your professional skills. Annual bonus potential for roles that don't already receive variable income or commission. Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We've had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon. Check out our Careers page for more. * Your role, location and unique circumstance may affect this. Diversity, Equity & Inclusion As a fully-remote international company, diversity is baked into our DNA. Here's how our CEO, Sid Yadav, frames our hiring mission: "let's find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life." To achieve this hiring mission, we offer competitive U.S. benchmarked compensation no matter where someone's located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams. Equal Employment Opportunity Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs. How We Use Candidate Data At Circle, we are committed to protecting your personal information. As a job applicant, the personal data you provide to us is collected and processed in accordance with the General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA) . This notice outlines the types of personal information we collect, the purpose for collecting it, and your rights. Information We Collect: We collect the following categories of personal information from job applicants: Contact information (such as name, email address, phone number) Employment history and qualifications Education history References and any other information you choose to share with us during the application process Purpose of Collection: We collect this information for the following purposes: To assess your qualifications and suitability for the position To communicate with you during the recruitment process To comply with legal and regulatory obligations Your Rights Under GDPR and CCPA: You have the following rights regarding your personal information: The right to request access to the personal information we hold about you. The right to request the deletion of your personal information, subject to certain legal exceptions. The right to opt out of the sale of your personal information (Note: We do not sell personal information). For more information about how we handle your personal data or to exercise your rights, please refer to our full Privacy Policy. By submitting your application, you acknowledge that you have read and understood this privacy notice.

Tier 1 Customer Support -(Part-Time)- Remote

ExecOnline New York, NY

Job Description Job Description At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential. In partnership with the world's top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We're growing rapidly, and we're hiring passionate, diverse, mission-driven talent to grow with us. Tier 1 Customer Support (Part-Time Contractor) The part-time Tier 1 Customer Support Agent is a remote-based part-time employee who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs. This person champions customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how. We have availability during time blocks 24 hours a day, 7 days a week. We currently have specific need for coverage during 3:00 - 9:00 p.m. ET weekdays. Weekends are possible. You will serve as a point of contact for our clients with questions about their online learning experience, including providing solutions for technical issues and logistical and administrative matters. Our Agents communicate with high-level executives from premier companies all over the world, and candidates must exude professionalism and possess strong written communication skills. Our Agents are provided onboarding and ongoing training, resource materials, and the tools they need to be effective. Experience working customer support for executives or businesses is highly valued. Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued. Hours per week will vary over the year based on the ExecOnline program schedule. We generally offer 10-20 hours per week, with the possibility of additional hours based on volume. Candidates must be authorized to work in the US. What you will do: Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools. Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios Promptly escalate more complex problems to appropriate internal team members Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content. and technical products (with training) Continuously endeavor to improve the quality of our support and service, both internally and externally Monitor live online video conferencing events and provide live immediate assistance to participants What you need to succeed: 1-3 years of work experience, preferably with a SaaS company or a product/technology division Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software. Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment Fluency in Spanish, French, or Japanese is highly valued. To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US. WARNING - EMPLOYMENT OFFER SCAMS: We have been alerted to phishing schemes in which scammers may be posing as ExecOnline recruiters and issuing false offers of employment - either via LinkedIn, text, or directly over email. Please be aware that any official ExecOnline email communication will originate from an email address ending in "@execonline.com". Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official ExecOnline letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. Please note, only full-time employees are eligible to enroll in ExecOnline's employee benefits program. Benefits, Perks, and Resources: Accelerate your career: take any of our high-impact courses, for free You'll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences Commitment to diversity, equity, and inclusion is our ethos. We take diversity in hiring seriously, and encourage you to apply, even if you don't meet every bullet point to a "T." If you have a disability, or any other need that requires an accommodation, please reach out to the recruiting team - we're happy to help!

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Job Description Job Description Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. RESPONSIBILITIES Provide software support and troubleshoot basic technical issues. Respond to all client questions and issues in a quick and comprehensive manner. Escalate technical issues to the relevant internal teams. Communicate and solve issues with cross-functional teams via phone, email, and video chat. Work on specific projects as needed. REQUIREMENTS Exceptional team player with the ability to relate to and care for customers. Excellent verbal and written communication skills. High energy, positive, and can-do attitude. High intellect, quick to learn, and eager to excel. Comfortable in a fast-paced, high-growth start-up environment. Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook. Bachelor's degree or equivalent. WHAT WE OFFER Compensation : $55,000 to $60,000 annually Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Cinter Career New York, NY

Customer Support Specialist (North/South Americas)

Circle.so New York, NY

Job Description Job Description About Us Circle is building the world's leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand. We're proud to be a fully remote company of around 170 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot. Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we've hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come! About the role We're looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We reaching the point of our journey where we now have a pretty robust support team of over 20 team mates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow. This is a 40hr/week full-time remote role based in AMER (North/South American) time zones. After a 90-day training period, this role will have a set schedule of Tuesday-Saturday, with 8-hour shifts starting around 10:00am Eastern Time (GMT-5). What you'll be doing Prioritize customer issues across our email, chat, and community channels. Become an expert on the Circle product, along with our internal staff admin tool. Advise creators on practical solutions as they launch and build their communities. Troubleshoot a wide range of issues across desktop and mobile browsers, along with our Android and iOS mobile apps. Escalate feedback to inform and improve our product. Collaborate with engineers and designers to troubleshoot complex technical issues. Identify trends from customer inquiries to suggest proactive solutions. Collaborate with a global team through Notion, Slack, and Zendesk. What you'll need to be successful Strong alignment with our values, find our values on our career page if you haven't read up on them yet. You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5. 1+ years of experience in a customer support role, ideally in SaaS. Strong written and verbal communication skills. You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap. You're skilled at understanding and implementing technical workflows at a fast pace. You love understanding customer needs, and get satisfaction out of being extremely helpful. You are a team player, and thrive in a collaborative work environment. You enjoy learning new topics, and are eager to embrace new product developments. Bonus points Experience working with Zendesk. This is the ticketing system we use. You've worked in a 100% remote role before, with an international team. Experience working with community, live stream, or content-related products. Experience with automation and/or Zapier to create workflows. Experience troubleshooting application logins and/or Single Sign-On flows. Familiarity with API documentation. $45,000 - $50,000 USD per year The cash compensation range shown is a starting point. In addition to equity, benefits and perks, your cash compensation is subject to an annual review and increase on a once per year basis. The fun stuff Fully remote: work from anywhere in the world! Autonomy and trust to do your job: we care about outcomes over everything else. Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years. Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.* Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!* Parental leave for parents expanding their family, or just starting one. Home office stipend to help you get up and running. Learning & development stipend to help you level up your professional skills. Annual bonus potential for roles that don't already receive variable income or commission. Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We've had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon. Check out our Careers page for more. * Your role, location and unique circumstance may affect this. Diversity, Equity & Inclusion As a fully-remote international company, diversity is baked into our DNA. Here's how our CEO, Sid Yadav, frames our hiring mission: "let's find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life." To achieve this hiring mission, we offer competitive U.S. benchmarked compensation no matter where someone's located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams. Equal Employment Opportunity Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs. How We Use Candidate Data At Circle, we are committed to protecting your personal information. As a job applicant, the personal data you provide to us is collected and processed in accordance with the General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA) . This notice outlines the types of personal information we collect, the purpose for collecting it, and your rights. Information We Collect: We collect the following categories of personal information from job applicants: Contact information (such as name, email address, phone number) Employment history and qualifications Education history References and any other information you choose to share with us during the application process Purpose of Collection: We collect this information for the following purposes: To assess your qualifications and suitability for the position To communicate with you during the recruitment process To comply with legal and regulatory obligations Your Rights Under GDPR and CCPA: You have the following rights regarding your personal information: The right to request access to the personal information we hold about you. The right to request the deletion of your personal information, subject to certain legal exceptions. The right to opt out of the sale of your personal information (Note: We do not sell personal information). For more information about how we handle your personal data or to exercise your rights, please refer to our full Privacy Policy. By submitting your application, you acknowledge that you have read and understood this privacy notice.

Tier 1 Customer Support -(Part-Time)- Remote

ExecOnline New York, NY