Lead BAS/HVAC Controls Service Technician - Relocation to Tampa with Assistance! at Jobot

Immediate Start

Service Desk Coordinator

Paul Mitchell Schools New York, NY

Job Description Job Description Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more. Service Desk Coordinator Role The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We Are Looking For The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales. Skills/Competencies Required: Experience in guest service Excellent organization, coaching, and communication skills Skills in supervision, teamwork, documentation, and return on investment Solid work history with verifiable references Passion for the beauty industry Honesty and professionalism Previous cash management and balancing cash drawers Experience in handling high volume phone calls preferred Paul Mitchell The School Fort Myers is an equal opportunity employer. NOTICE OF NON-DISCRIMINATION [SCHOOL NAME] ("School") does not discriminate on the basis of protected class status, including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to the School's Title IX Coordinator, the U.S. Department of Civil Rights, or both. The School's Title IX Coordinator is: [INSERT NAME, Office Address, Email Address,and Telephone] The School's Protected Class Non-Discrimination Policy and Grievance Procedures can be located here [INSERT LINK TO POLICY AND PROCEDURES]. To Report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please contact the Title IX Coordinator through one of the above methods (telephone, email, or in person at their office). Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act The School's Campus Crime and Security Report (also known as the Annual Security Report), includes information like the three previous years of crime statistics; certain safety and security policies; and how the School provides timely warnings about Clery crimes that pose an immediate threat to students and employees. It is available at [INSERT LINK]. A paper copy is available upon request. Job Posted by ApplicantPro

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Murray Hill Lead Front Desk Coordinator

Glowbar Inc. New York, NY

Job Description Job Description Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar. About us: Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point. After launching in New York City in 20219, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas. Culture: We are a team of hardworking and passionate individuals who are dedicated to helping people take care of their skin. Our team embodies our shared core values, and we aim to create a safe and supportive environment for everyone at Glowbar. We integrate these values into our everyday practices, and are culture carriers that pride ourselves on being: Driven: We are goal-oriented and results focused Outgoing : We are passionate about our team and clients in everything we do Problem Solving: We are scrappy problem solvers considering every option Enthusiastic : We are warm and lead with positivity Self-Aware: We understand our impact on others Trustworthy: We are dependable and depended upon. We are strongest when we work together Role: Glowbar is seeking a Lead Studio Guide Responsibilities include (but are not limited to): Care for clients: Create a safe space for clients to navigate through our modern experience Guide clients through check-in and retail check-out Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment Provide clients with product knowledge and at-home routine suggestions Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions Care for our team: Provide feedback to management on progress and challenges, paired with suggestions Collaborate with estheticians on opportunities to improve the experience to better support and inform clients Assist Management in daily studio tasks and projects Maintain front of studio retail inventory & operating supplies on regular intervals Enhance and uphold standards, policies & procedures through various means of communication Assist with social media on an as-needed basis Participate in events onsite/offsite Serve as the Manager on Duty (MOD) and team point of contact on the Studio Manager's days off As a Lead Studio Guide, you excel at and embody the below qualities: Dedication to helping people Exemplary team player An entrepreneurial and positive spirit Value honesty and integrity in the workplace Commitment to improving personal performance Professionalism and pride in your place of work Excellent communication skills Knowledge of how to market and bring existing and new clients coming back Qualifications : 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability Must have Sunday and Monday availability Must love hospitality and interacting with customers Must have the ability to prioritize and multi-task within a fast-paced environment Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients Passion for beauty, skincare, learning and trying new things every day! Perks we are really proud to offer: Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually. We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include… Medical, dental and vision insurance largely paid for by Glowbar Paid Time Off Paid Sick Leave Paid Holidays Short and Long Term Disability Insurance Life Insurance Commuter benefits Accident and Critical Illness Insurance Employee Assistance Program (EAP) Annual Glowbar Membership with 2 guest passes Employee discounts on retail product Reliable schedules Community giveback Friends and family discounts Team member referral bonuses Career advancement and continuing education opportunities Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more Comp: $18-21 per hour

Immediate Start

Upper East Side Lead Front Desk Coordinator

Glowbar Inc. New York, NY

Job Description Job Description Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar. About us: Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point. After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas. Culture: We are a team of hardworking and passionate individuals who are dedicated to helping people take care of their skin. Our team embodies our shared core values, and we aim to create a safe and supportive environment for everyone at Glowbar. We integrate these values into our everyday practices, and are culture carriers that pride ourselves on being: Driven: We are goal-oriented and results focused Outgoing : We are passionate about our team and clients in everything we do Problem Solving: We are scrappy problem solvers considering every option Enthusiastic : We are warm and lead with positivity Self-Aware: We understand our impact on others Trustworthy: We are dependable and depended upon. We are strongest when we work together Role: Glowbar is seeking a Lead Studio Guide Responsibilities include (but are not limited to): Care for clients: Create a safe space for clients to navigate through our modern experience Guide clients through check-in and retail check-out Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment Provide clients with product knowledge and at-home routine suggestions Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions Care for our team: Provide feedback to management on progress and challenges, paired with suggestions Collaborate with estheticians on opportunities to improve the experience to better support and inform clients Assist Management in daily studio tasks and projects Maintain front of studio retail inventory & operating supplies on regular intervals Enhance and uphold standards, policies & procedures through various means of communication Assist with social media on an as-needed basis Participate in events onsite/offsite Serve as the Manager on Duty (MOD) and team point of contact on the Studio Manager's days off As a Lead Studio Guide, you excel at and embody the below qualities: Dedication to helping people Exemplary team player An entrepreneurial and positive spirit Value honesty and integrity in the workplace Commitment to improving personal performance Professionalism and pride in your place of work Excellent communication skills Knowledge of how to market and bring existing and new clients coming back Qualifications : 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability Must have Sunday and Monday availability Must love hospitality and interacting with customers Must have the ability to prioritize and multi-task within a fast-paced environment Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients Passion for beauty, skincare, learning and trying new things every day! Perks we are really proud to offer: Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually. We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include… Medical, dental and vision insurance largely paid for by Glowbar Paid Time Off Paid Sick Leave Paid Holidays Short and Long Term Disability Insurance Life Insurance Commuter benefits Accident and Critical Illness Insurance Employee Assistance Program (EAP) Annual Glowbar Membership with 2 guest passes Employee discounts on retail product Reliable schedules Community giveback Friends and family discounts Team member referral bonuses Career advancement and continuing education opportunities Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more Comp: $18-21 per hour

Service Desk Analyst

Velocity Search Group New York, NY

Our client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Technology Services department. The role will also provide technical support services for customer-related technologies which include fulfilling requests, troubleshooting, resolving, and escalating issues that arise through various methods of interfacing with the Service Desk including but not limited to phone calls, email, face to face transactions, chat-bot support, Tech Café kiosk, scheduled support and management direction. This role will also be required to provide meaningful contributions to team efforts to continually enhance departmental effectiveness, prioritize tasks, interpret information, and apply technical knowledge to satisfy customer requirements. This position will be an integral part of a team that is responsible for providing a single point of contact for the support of client technologies for 1500+ end-users at several locations throughout the United States. The hours of this position are 12-8PM but will occasionally be expected to cover earlier shifts as early as 8AM to 5PM. RESPONSIBILITIES Daily interaction with all customers including Sr. Management up to and including the CEO. Receive and log incoming request via phone calls, emails, web and in person requests from the end-user community, including remote locations. These requests include procedural, software, hardware and operating system questions and issues for all company-supported technologies, including (but not limited to) desktops, laptops, wireless devices, peripherals, audio-visual systems, commercial and proprietary software. Provide 1st and 2nd level solutions to technical problems over the phone, vi Teams call or desk side (onsite) to minimize the loss of production time in accordance with current Service Level Agreements. Open, track, escalate, resolve, and close each problem, inquiry, request in our Technology Services service management system. Keep customers apprised of ticket status in accordance with current Service Level Agreements. Recommend or perform remedial action or refer/escalate complex issues to higher levels (3rd level and vendors) of technical support. Work with 3rd level and other internal resources, plus outside vendors and service providers as necessary to ensure that all referred incidents are resolved as quickly as possible. Prepare technical and procedural documentation relevant to systems and applications supported. Update our asset management system as necessary to ensure all asset-related activity is recorded and up to date. Acquire and maintain knowledge of all relevant technical products, current support policies, and methods of support delivery, to provide technically accurate solutions to users. Participate in special projects as necessary to improve the quality and/or efficiency of the Service Desk function. Complete all other associated tasks assigned by the Manager, Field Service Operations. Offsite support, as required, for any of our facilities. Assist with after-hours / on Call rotation as needed. REQUIREMENTS Must be able to work in a fast-paced, high-pressure work environment. Technical certification in one or more relevant technical areas is desired (A+, ITIL, Dell, Microsoft, Cisco etc.). Must have excellent oral, written communication and time management skills. Must have excellent customer service skills. Ability to lift 35lbs, work under desks and walk/stand for extended periods of time. Must be able to work flexible shifts (8 AM - 8 PM, M-F). Must be able to work well as a self-starter, be able to work well independently and in a team environment. Ability to work in a positive and focused manner during normal and stressful times. Proven knowledge/competency in the below technical skills: Install, configure, administer & support Microsoft Windows 10 operating systems for desktops & laptops in an enterprise environment. Install, configure, administer & support macOS X operating systems for desktops & laptops in an enterprise environment. Install, configure & support MS Office 2010/2016/Office 365, including Microsoft Outlook 2016, PowerPoint 2016, Teams, OneDrive and SharePoint experience required. Basic knowledge and understanding of voice and data networking concepts and connectivity including IP telephony and ability to physically connect LAN ports in IDF closet and troubleshoot connectivity from PC/Mac to switch (Cisco IOS knowledge not needed for this role). Basic understanding of the administration of Microsoft Active Directory (password resets, account creations & deactivations, security group membership, etc). Basic printer repairs of laser jet enterprise and workgroup class printers. Experience with audio-visual systems preferred. Ability to learn and support proprietary and 3rd party industry specific software programs. Proficiency in the use of help desk/call center tools and technologies, such as, ticketing systems, asset management systems, systems monitoring and management, remote control, etc.

Service Desk Analyst

Integrated Resources New York, NY

Job Title: Service Desk Analyst Job Location: This will be an 80%remote/20% on-site day shift schedule (7am to 3pm/8am to 4pm/9am to 5pm/10am to 6pm). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Work Duration: 02-03 Months (Possibilities of extension) Pay Rate: $28.00/hr on w2 Job Description: Typing Test required of 35wpm or above. Candidate must have their own IT equipment (PC/Monitor or laptop, headset, home internet). The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III). Provide support and customer service to users, promote and / or escalate problem, incident, and request action items. Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations. General Tasks and Responsibilities Will Include: Manage level 1 and 1 1/2 service Incidents/requests from report to resolution Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2 Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items Contribute to the continuous process improvement of the Service Desk Area Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools Receive, prioritize, document and actively resolve end user help requests Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA) Track open tickets and monitor ticket progress per SLA, close ticket items when resolve Follow escalation and paging procedures to ensure SLAs are being met Provide support and services to users, seeking to resolve as many calls as possible at level 1: Provide support for issues related to password resets, MS Office, Windows, as well as some issues Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items Provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved Participate in special projects as needed and perform other duties as assigned Must be able to work independently as well as work as part of a fast-moving team Must be able to work at various locations when necessary along with working various shifts Educational Level: Baccalaureate Degree in relevant field from an accredited college or university; and, One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs; or, A Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; or, A satisfactory combination of education, training and experience. Years of Experience: One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs.

Service Desk Team Lead

NYC Health Hospitals New York, NY

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.MetroPlusHealth is seeking a ServiceNow Team Lead position. This position will manage the ServiceNow team in the IT Department and will report directly to the AED of Application & Support. The ServiceNow Team Lead will direct the ServiceNow Team to deliver IT services on an enterprise scale. Job Overview The ServiceNow Team Lead is responsible for providing technical leadership and overseeing the implementation, configuration, and maintenance of the ServiceNow platform to support MetroPlusHealth's IT service management and business process automation needs. The role involves leading a team of ServiceNow administrators, developers, and analysts, and collaborating closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs. Additionally, the team lead provides consultative technical leadership, creates architecture designs, and ensures that ServiceNow solutions align with business objectives. Our goal with the ServiceNow Team Lead position is to improve the experience of our members, employees and co-workers, vendors, and neighbors throughout the City. Job Description Act as lead in defining the platform strategy offerings, solution architecture, design, integration, and best practices of the ServiceNow platform in the MetroPlusHealth environment Prioritize current requests and map the future state for the ServiceNow platform Champion the ServiceNow space and advocate for best practices and policies Drive the delivery of all ServiceNow-based solutions, providing leadership and guidance to the team Evaluate business requirements to determine what workflow, integration technologies, system architectures, and configurations should be employed to meet business objectives efficiently and effectively Oversee the implementation, configuration, and maintenance of the ServiceNow platform to support MetroPlusHealth IT service management and business process automation needs Maintain and ensure Change Management and ServiceNow maps to service management processes Provide support throughout the organization Maintain records and keep thorough documentation Lead the team of ServiceNow administrators, developers, and analysts Provide technical leadership and guidance to the team Collaborate with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs Identify, diagnose, research, track, and resolve technical issues Provide consultative technical leadership and create and develop dashboard reporting Ensure that deadlines are met, schedules are current, and objectives are achieved Serve as a point of escalation for the customer and technical staff, and remove obstacles and provide solutions when needed Minimum Qualifications Bachelor's Degree in Computer Science or a related technical discipline; and 6+ years of directly related experience in ServiceNow administration; and 3 years in an IT leadership role; or An equivalent combination of education, technical certifications or training, and work experience Experience with and established knowledge of ServiceNow and ITIL Knowledge of standard IT hardware and equipment #LI-HYBRID #MPH50

Service Desk Associate

Eleven Recruiting New York, NY

About Eleven Recruiting We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place. Our client, a leading global investment firm, is looking for a Service Desk Associate to join their New York office! Responsibilities: Build, deploy and maintain end-user devices Assist in Move, Add and Changes Manage and resolve end-user incident tickets Document procedural enhancements Manage, maintain, and audit hardware and software inventory Maintain a high level of responsiveness, communication, and professionalism Evaluate and solve advanced technical issues Provide technical training to end-users Maintain and support a O365, VDI and mobile environment Participate in an on-call rotation Qualifications: Bachelor's degree is preferred 2+ years of professional experience Ability to solve problems in a sustainable way by working with people, not just technologies Experience in providing local and remote white glove service An independent and quick learner with strong troubleshooting skills Knowledge of Windows 10 OS and Office 365 Suite Network fundamentals (connections, components, protocols) Active Directory (structure, policies, management) Mobile Device Management Proficient with Laptops, VMware VDI and physical desktops Nice to Haves: VOIP systems management Enterprise level video conferencing systems Patch management and software deployment Python or PowerShell Scripting Understanding of Internet and network security ITIL Process flow and Incident management

SERVICE DESK ASSOCIATE

City of New York New York, NY

Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (TECHNICAL SUPPORT) CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSSs technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Systems (ITS), ITS Service Desk is recruiting to fill one (1) Computer Associate (Technical Support) I, to function as Service Desk Associate, who will: - Promptly respond to end users contacting the ITS Service Desk through multiple channels phone, self-service, chat, and email to request assistance or report a problem with an IT service, application, software, or hardware. Communicate directly with end users to answer how to questions; triage, diagnose and troubleshoot support requests. - Update tickets with informative technical information, troubleshooting steps and status updates providing full documentation through resolution or reassignment. Address individual ticket assignments to deliver support within the scope of agreed Service Level Targets (SLTs) and Service Level Agreements (SLAs). - Resolve application support issues such as case unlocks, case resets, and activity removal. Utilize defined application and service templates to ensure all required information is captured at first contact from end users. - Use remote support toolset to perform root-cause analysis to resolve tickets. Remotely restart end user PCs. - Perform password resets, MFA credential resets, and other user account maintenance tasks in Azure or Active Directory. - Escalate to team leads, application support manager, etc. when appropriate and according to established procedures. - Participate in team meetings to review operations procedures, identify, and recommend improvements for efficiency. - Participate in the knowledge process by submitting content for approval and publication based on expertise and successful implementation of work arounds or application of how tos. Utilize knowledge articles in ticket troubleshooting and resolution. Share knowledge articles with end users to empower and promote self-help. - Responsible for keeping abreast of all technical updates that could impact Service Operations functionality and efficiency. - Provide vendor repair assistance. Report required repair service to appropriate warranty/non warranty vendors. Track repair cycle, updating accordingly, documenting equipment replacement. Hours/Shift: Normal Business Hours Qualifications 1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or" 2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or 4. Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

IT Service Desk Lead Technician

SUNY Downstate Health Sciences University New York, NY

Apply now Job No: 496567 Department: INFORMATION SYSTEMS Local Title: IT Service Desk Lead Technician Budget Title: Lead Programmer Analyst Special Work Type: Full Time Location: Brooklyn, NY Categories: Information Technology Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. Bargaining Unit: UUP Job Summary: The Department of Information Services at SUNY Downstate Health Sciences University is seeking a full-time IT Service Desk Lead Technician / Lead Programmer Analyst. The Lead Programmer Analyst will work in the IT Customer Service Division with a focus on supporting academic users, including students and their IT equipment used for learning, teaching and exams. The incumbent will assist in resolving user issues related to computing hardware and software over the phone or in person at the main campus and satellite sites. This position is also responsible for training junior staff and plays supervisor roles from time to time. To meet professional obligations, this position may require effort beyond normal scheduled hours of work, as needed, to meet project deadlines and user work requisitions. At times the incumbent will be required to monitor the Network Management/Alerting systems and respond appropriately. Duties and Responsibilities Include: Responsible for ensuring phone coverage in the IT Customer Services and properly triage customer requests coming via telephone, email and web-based systems. The incumbent will be required to log and document all support calls in the current ticketing system, to provide resolution of user issues over the phone or in person. If necessary, escalate the issue to senior support staff in a timely manner. Routinely check voice mail and Service Desk queue in the current ticketing system for outstanding end user requests. Assist in troubleshooting user issues related to computing hardware and software and provide solutions on the phone or in person. Initiate and coordinate timely repair of end user devices, including but not limited to, computers, printers, mobile devices as well as other peripherals, which might be covered by third party maintenance agreements. The incumbent will contribute to the development of manuals and procedures to be published in the knowledge base. Using the training material, the incumbent will be responsible for training junior staff to adopt the working environment and technology. Monitor and test fixes to ensure reported issues have been effectively resolved. Provide ad-hoc IT-related quotations and ensure all standard hardware quotations are up to date. When necessary, supervise other staff at helpdesk by assigning call center schedules and work orders. Serve as liaison between users and technical teams for IT projects. Work as the escalation contact for critical issues and requests from VP functional areas. Research new technology and make suggestions to advance technology at Downstate. Adhere to Customer Support Service Level Agreements and Operational Level Agreements within IT teams. Ensure courteous, timely and effective resolution of end user issues. Other duties and responsibilities as required. Required Qualifications: Bachelor's Degree required; OR a minimum of 4+ years of IT work experience. Excellent customer service skills and experience working with end-users, especially technology customer Service/Help Desk experience. Extensive experience with Microsoft Office 365, and conferencing platforms, such as Teams and Zoom. Excellent interpersonal, written, communication, analytical and creative skills. Excellent approach to information systems issues/problems. Exceptional knowledge of computer hardware and Microsoft Windows environment. Experience in application, particularly clinical application support. Working knowledge of a range of diagnostic utilities. Proactive attitude with the ability to efficiently work independently and as part of a team. Ability to prioritize and execute tasks in a high-pressure environment. Ability to present ideas in a user-friendly language to non-technical end users. Ability to absorb and retain information quickly. Preferred Qualifications: Team lead/supervising experience preferred. Experience in both Windows-based PCs is required and Apple PCs preferred. Work Schedule: Monday to Friday; 9:00am to 5:00pm (Full-Time) Salary Grade/Rank: Salary Range: Commensurate with experience and qualifications Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. Equal Employment Opportunity Statement: SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws. Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at [email protected]. Advertised: October 10, 2024 Eastern Daylight Time Applications close: Open until filled #J-18808-Ljbffr

Best Match

Service Desk Team Lead

MetroPlus New York, NY

Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens, and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists, and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. Job Overview The ServiceNow Team Lead is responsible for providing technical leadership and overseeing the implementation, configuration, and maintenance of the ServiceNow platform to support MetroPlusHealth’s IT service management and business process automation needs. The role involves leading a team of ServiceNow administrators, developers, and analysts, and collaborating closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs. Additionally, the team lead provides consultative technical leadership, creates architecture designs, and ensures that ServiceNow solutions align with business objectives. Our goal with the ServiceNow Team Lead position is to improve the experience of our members, employees and co-workers, vendors, and neighbors throughout the City. Job Description Act as lead in defining the platform strategy offerings, solution architecture, design, integration, and best practices of the ServiceNow platform in the MetroPlusHealth environment Prioritize current requests and map the future state for the ServiceNow platform Champion the ServiceNow space and advocate for best practices and policies Drive the delivery of all ServiceNow-based solutions, providing leadership and guidance to the team Evaluate business requirements to determine what workflow, integration technologies, system architectures, and configurations should be employed to meet business objectives efficiently and effectively Oversee the implementation, configuration, and maintenance of the ServiceNow platform to support MetroPlusHealth IT service management and business process automation needs Maintain and ensure Change Management and ServiceNow maps to service management processes Provide support throughout the organization Maintain records and keep thorough documentation Lead the team of ServiceNow administrators, developers, and analysts Provide technical leadership and guidance to the team Collaborate with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs Identify, diagnose, research, track, and resolve technical issues Provide consultative technical leadership and create and develop dashboard reporting Ensure that deadlines are met, schedules are current, and objectives are achieved Serve as a point of escalation for the customer and technical staff, and remove obstacles and provide solutions when needed Minimum Qualifications Bachelor’s Degree in Computer Science or a related technical discipline; and 6+ years of directly related experience in ServiceNow administration; and 3 years in an IT leadership role; or An equivalent combination of education, technical certifications or training, and work experience Experience with and established knowledge of ServiceNow and ITIL Knowledge of standard IT hardware and equipment #J-18808-Ljbffr

Columbus, GA

Posted 5 days ago

10.000 - 60.000

Job Description

Lead BAS/HVAC Controls Service Technician - Relocation to Tampa with Assistance! This role requires relocation to Tampa, FL with assistance. We are a leading BAS/BMS Controls provider whose expertise in building controls and energy services has been recognized nationally. Our approach tailors solutions utilizing diverse technologies to enhance the building performance of our customers across multiple industries. As a lead-level service systems specialist/technician on our service team, you will be responsible for conducting preventive maintenance, repairs, installations, and commissioning of systems with minimal supervision, ensuring proper functioning and performance. Tasks include point-to-point checkouts, troubleshooting HVAC mechanical, electrical, and control issues, and completing required project documentation. Career growth opportunities into Service Management and/or programming roles. Why join us? Competitive Pay DOE ($90,000 - $120,000 annually) Comprehensive Benefits Package Company vehicle (and mileage stipend) + laptop + phone 401k with a match Generous PTO More! Job Details MUST HAVE 3+ years of building automation (BAS/BMS) or commercial HVAC controls experience Willingness to be in the field locally at client sites roughly 80% of the time. Familiarity with one or more of the following BAS/BMS systems: Johnson Controls, Siemens, Schneider Electric, ALC, Delta Controls, Distech, Honeywell, or others. NICE TO HAVE Tridium Niagara Johnson Controls Metasys Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button. Seniority level Not Applicable Employment type Full-time Job function Research, Analyst, and Information Technology Industries Construction, Building Construction, and Architecture and Planning #J-18808-Ljbffr