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Service Desk Lead jobs in Columbus

Best Match

Service Desk

Syntricate Technologies Columbus, OH

Service Desk Columbus, OH onsite Contract Role Description: The Service Desk position provides outstanding customer service at all times. The service desk role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required. This high-volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team Regards, shutosh Pasbol ssistant Manager | Syntricate Technologies Inc. Direct: (781)-552-4332 Email: [email protected] | Web: www.syntricatetechnologies.com We're hiring! connect with us on LinkedIn nd visit our Jobs Portal Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe .

High salary

FCCS - Service Desk 1/ SD1

Abacus Columbus, OH

Engagement Type : Contract Short Description : Service Desk 1 (SD1) Complete Description : ctive CompTIA A+ certification, relevant industry experience and local to Columbus, OH is required. Franklin County Children Services (FCCS) seeks a Service Desk agent with an active CompTIA A+ certification. These agents ideally have IT Level 2 and Level 3 support experience. Consultant Service Desk team is on-call as they run a 24x7x365 public facing call center. Consultants are primarily onsite and some may be on a work from home rotation. Shifts are pre-planned in advance. This position is located off W. Mound St. in Columbus, OH. Consultants need basic IT fundamental knowledge as well as different pillars such as Security, Network, Application and Active Directory. They need to understand the Seven Layers of OSI and ID the component of failure to articulate when escalation is needed. EQUIPMENT USED: telephone calculator printer fax machine switches/routers/firewalls, computer copying machine automobile/cargo vehicle server/SAN MINIMUM QUALIFICATIONS/EDUCATION /TRAINING REQUIRED: Education: Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience. AND Experience: Minimum 18 months combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 months related work experience. UNUSUAL WORKING CONDITIONS: bility to transport/lift up to 50 lbs. PREFERRED: Two yrs. PC based applications with all standard office productivity tools, network print management exp. Experience in any combinations of the following: Service Now, Remedy, Altiris, Help Desk Authority. A knowledge of basic IT Identity management and IT security processes, configuring upgrading or installing ERP client based application components (examples include AX, .NET, DocuSign, and other Microsoft products). Strong communication skills both verbal and written. TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT: Technical troubleshooting annual certifications (examples include CompTIA, A+ Network + and Security+, ITIL foundations, Kepner/Trego IS/ IS Not technical trouble shooting or other advanced certifications) PURPOSE: Employee installs and maintains desktop computer system and connectivity to the infrastructure, local and wide area networks throughout the agency; analyzes and troubleshoots the performance issues of the desktop; coordinates information between end-users and IT staff to maintain a fully functioning desktop; documents issues and processes to isolate a component of failure before escalating to a senior technician. The employee will help the agency achieve CFSR standards and help ensure service delivery that focuses on Safety, Permanency and Well-being for the families served by the agency. The employee is committed to practicing cultural competence by: working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages and appearances in a manner that recognizes, affirms and values the worth of individuals, families and communities and protects and preserves the dignity of each. The employee will adhere to the agency's Guiding Principles by serving as a child welfare professional, valuing every child, honoring families, and valuing partnerships. JOB DUTIES: 75% Technical troubleshooting/resolution of calls/incidents and tickets as it pertains to networking and software problems; consults with users on possible solutions. Closes tickets/requests and updates other needing tracking mechanisms timely. Deploys and installs approved hardware/software. Completes computer imaging and reformatting hard drives. Provides strong customer service focused on clear communication and timely follow through. 20% Provides maintenance and documentation support to agency employee and associates; enters meta-data into repositories (such as Ticket system, MACI); troubleshooting of "Help Desk" support calls as it pertains to designated connectivity, hardware and software. Performs loading validation of software; executes unit or system test scripts; provides maintenance support for application software; develops, organizes, files, and maintains platform specific documentation. Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards; creates and/or modifies program modules; creates database diagrams; writes standard queries; writes test cases and/or scripts for unit and systems testing; verifies unit and system test results to ensure software is producing desired results. Participates in IT advanced training/certification, supervisory conferences and other department/agency meetings as needed. 5% Performs other related duties as assigned. DA Requirements: Equipment in use in Job Performance: Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder. dditional information- Help desk roles within FCCS require onsite via regular rotation and for any upward workload for a project or while onboarding new hire waves. They're generally onsite for a weeklong rotation (sometimes two weeks). They are onsite for 8 work hours each day from 7:30 AM - 6:00 PM depending on the assignments. Our help desk roles within Children Services (FCCS) require onsite via regular rotation and for any upward work load for a project or while onboarding new-hire waves. Generally are onsite for a week long rotation (sometime 2 weeks). They are onsite for 8 work hours each day from 7:30 am-6:00PM depending on the assignments. ll Helpdesk techs support deskside deliveries and swapping out equipment at locations within central the 270 beltway area. ll IT Consultants in a FTE role are added to the on-call rotation. The Help desk Full time barging in unit are not in the On-Call rotation. We run a 7x24x365 shop but most work is 1st shift with limited work during off-hours. Some project work will require planned time from 5pm -11pm. Required / Desired Skills Skill Required / Desired mount of Experience Combined work exp. in any combo of the following: computers &/or telecom, SW/HW, apps, support products, products or DBs for small scale systems, etc. Required 1.5 Years Related Service Desk work experience Required 1 Years Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience. Required CompTIA A+ certification Required Exceptional communication skills, both written and verbal Required Excellent active listening skills Required bility to clearly articulate messages to a variety of audiences Required Forward looking with an holistic and an empathetic approach Required PC based applications with all standard office productivity tools, network print management experience Highly desired 2 Years Experience in any combinations of the following: Service Now, Remedy, Altiris, Help Desk Authority Highly desired Basic IT ID management & IT security processes, configuring upgrading or installing ERP client based application components (AX, .NET, DocuSign, MSFT) Highly desired

⚡ Columbus Service Desk Leads - Hire Today!

Columbus

Ready to take the next step in your Service Desk Lead career? Check out available jobs in Columbus and apply today. Don't miss out on great opportunities near you.

Service Desk Analyst

Star Seven Six Columbus, OH

Star Seven Six is a company dedicated to innovation, star talent, and revolutionizing business and technology solutions. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Our ongoing client relationships and our proven experienced leadership speak to our long-term collaborative partnerships. This gives our associates the opportunity to work with a large, diverse group of high-profile clients across a variety of industries. Job Description: Responsibilities Be an active listener that employs an empathetic approach to answering in-bound client phone calls. Strong networking knowledge. Document calls with high detail in an enterprise level ticketing system (ServiceNow). Visit client sites to install and configure computer equipment when needed. Employ critical thinking to evaluate an issue and draw on experience to resolve complex problems. Speak to and understand client needs for computer/server configuration. React to monitoring alerts using our remote management tracking software. Diagnose and repair workstations, servers, networks, operating systems, printers, and applications. End User Mac support experience in troubleshooting hardware/software. Follow a procurement process for hardware to be delivered to clients. Create and maintain client environment documentation. Work under the direction of the Service Delivery Manager and Vice President. Work independently and with fellow team members to ensure completion of assigned tasks. Be a great communicator to fellow team members and clients. Effective written and verbal communication skills with the ability to express yourself professionally. Willingness to perform continuing education training and certifications when necessary. Monitoring and management of Sedgwick Technology Solutions hosted services. Requirements Proven ability to work within a team and assist fellow team members. Learn new technology and employ knowledge both rapidly and skillfully. Must be reliable with exceptional interpersonal and communication skills for our clients and team members. At least four years of experience supporting end user workstations in a domain environment. Must be proficient in Windows server/client infrastructures. Must be proficient in Mac OS troubleshooting and support. Experience troubleshooting VM environments. At least four years of experience handling more complex issues that require diagnostic thinking. Four years of experience supporting servers in a domain environment. Positive attitude and ability to multi-task/self-manage workload while adapting to changing priorities. Must be detail-oriented with the ability to follow shifting client requirements. Show ability to prioritize tasks based on Sedgwick Technology Solutions policies and procedures. Ability to learn and adapt to new and changing technologies. Ability to troubleshoot and react to constantly changing IT environments. Professionalism in the workplace and with our customers is of utmost importance. Valid driver’s license with reliable transportation and the willingness to travel to client locations within 60 miles for PC equipment troubleshooting or setups (Mileage Expenses are included). Desired Experience Microsoft Certifications (MCSA, MCITP, etc.). Experience with Exchange, Office 365, and SQL. Experience with server virtualization. Experience with firewall solutions. Experience with troubleshooting Citrix environments. Prior work history in a multi-client consulting environment. Experience with the ServiceNow ITSM platform. Thank you for considering Star Seven Six, Ltd. for your next career opportunity. S76 provides a wide variety of challenging opportunities, ensuring our associates work in highly sought-after environments and with the latest innovations in technology. We start our relationship with a conversation about your career goals and work hard to match you with the perfect opportunity. The world of IT is continuously changing, so we know the importance of keeping your skills sharp. Our culture supports continued growth through sponsorship of events, training, certifications and other online or structured learning opportunities. We’ll help you stay ahead of the curve. In addition, we provide a comprehensive benefits package including medical, dental, optical, 401k, etc. Star Seven Six, Ltd. | Strategically Led Technology Solutions S76 is committed to providing career opportunity and growth to all associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability. #J-18808-Ljbffr

Service Desk Engineer

Manifest Solutions Columbus, OH

Job Description Manifest Solutions is currently seeking a Service Desk Engineer for a hybrid position in Columbus, OH. Responsibilities 3 years of experience in IT support Customer Service PC Hardware support Trellix Endpoint Protection Jira Service Management Confluence ServiceNow Active Directory User management Intune Admin Center SharePoint admin Office 365 Windows 11 Company Description Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere. For over 25 years, Manifest Solutions has been providing intelligent and value-added IT solutions for our clients. #J-18808-Ljbffr

SERVICE DESK ASSOCIATE

Von Maur Columbus, OH

Polaris Fashion Place, Columbus, Ohio, United States of America Job Description Posted Sunday, February 2, 2025 at 6:00 AM As a Service Desk Associate , you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services. WHAT YOU’LL DO: Own the customer experience – greet people sincerely, be friendly and thank every customer Answer a multi-line telephone – assist customers or direct them to the appropriate area Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions Prepare, box, and wrap customer purchases and online orders for shipment Calculate service desk and store cash work - prepare bank deposits Maintain a clean and organized department Be available to work day, evening, and weekend shifts WHAT YOU CAN EXPECT: We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages No extended holiday hours Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally. #J-18808-Ljbffr

Front Desk Sales & Customer Service Associate

Massage Envy Franchising, LLC Columbus, OH

Front Desk Sales & Customer Service Associate Where Better Careers Begin! Massage Envy Grandview Yard 775 Yard St. Suite 185 Grandview, OH 43212 Do you have a passion for helping others? At the Massage Envy Grandview Yard franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. Compensation & Benefits: Competitive base pay of $15/hour plus bonuses on membership sales Employer-paid telehealth and dental/vision at a small cost Matching 401(k) up to 4% Paid time off for full time employees after a year Paid sick time for full time employees Paid major holidays for full time employees pending schedule Employee referral bonus program Employee Assistance Program A flexible schedule for a better work/life balance, this does include nights and weekends In-depth product and service training A free massage, skincare or stretch service each month 30% off all products Qualified Candidates: Have a high school diploma (or equivalent) and previous retail or sales experience (preferred) Are critical thinkers with excellent math and computer skills and the ability to multitask Have great people skills and can establish positive relationships with guests Are supporters of total body care with a general knowledge of massage and skin care services Day-to-Day Responsibilities: Provide outstanding customer service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions Help grow and retain a client base both in-person and through phone/email outreach Culture & Support: Trained leadership that is invested in YOUR success Award programs (like Sales Associate of the Year) A caring community that strives to celebrate individuality and share knowledge If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you! #J-18808-Ljbffr

Team Lead, Service Delivery

TTEC Columbus, OH

TTEC Team Lead, Service Delivery in Columbus, Ohio Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working remote in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do: Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects. Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks. Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed. Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes. Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy. What You Bring to the Role: Associate degree, technical school, or equivalent work experience. Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others. Utilize time management skills and manage priority tasks. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. Customer-focused mindset. Comfortable with computer systems. What You Can Expect: Supportive of your career and professional development. An inclusive culture and community-minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Ask us about our paid time off (PTO) and wellness and healthcare benefits. A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). The anticipated range is $17-19/hr. Actual compensation offered to a candidate may vary based on geographic location, work experience, education, and/or skill levels. About TTEC: Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #J-18808-Ljbffr

Lead BAS/HVAC Controls Service Technician - Relocation to Tampa with Assistance!

Jobot Columbus, GA

Lead BAS/HVAC Controls Service Technician - Relocation to Tampa with Assistance! This role requires relocation to Tampa, FL with assistance. We are a leading BAS/BMS Controls provider whose expertise in building controls and energy services has been recognized nationally. Our approach tailors solutions utilizing diverse technologies to enhance the building performance of our customers across multiple industries. As a lead-level service systems specialist/technician on our service team, you will be responsible for conducting preventive maintenance, repairs, installations, and commissioning of systems with minimal supervision, ensuring proper functioning and performance. Tasks include point-to-point checkouts, troubleshooting HVAC mechanical, electrical, and control issues, and completing required project documentation. Career growth opportunities into Service Management and/or programming roles. Why join us? Competitive Pay DOE ($90,000 - $120,000 annually) Comprehensive Benefits Package Company vehicle (and mileage stipend) + laptop + phone 401k with a match Generous PTO More! Job Details MUST HAVE 3+ years of building automation (BAS/BMS) or commercial HVAC controls experience Willingness to be in the field locally at client sites roughly 80% of the time. Familiarity with one or more of the following BAS/BMS systems: Johnson Controls, Siemens, Schneider Electric, ALC, Delta Controls, Distech, Honeywell, or others. NICE TO HAVE Tridium Niagara Johnson Controls Metasys Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button. Seniority level Not Applicable Employment type Full-time Job function Research, Analyst, and Information Technology Industries Construction, Building Construction, and Architecture and Planning #J-18808-Ljbffr

Intern, Service Desk Analyst

Encova Insurance Columbus, OH

This role will work a hybrid schedule out of either our Columbus, Ohio or Charleston, WV office. The intern will report to the Team Lead Infrastructure and Operations - Service Desk. This is a full-ti

Onbase Service Desk

United Software Group Columbus, OH

Role / Title: Onbase -Service Desk Location: 30 East Broad Street, Columbus, OH 43215, Candidate has to come first 30 days Onsite after that Remote allowed, Candidate must be located in commutable distance from Columbus OH Note: Interviews will be held on 3/11 at 30 East Broad Street, Columbus, OH 43215. This role involves providing updates on OnBase Status by attending various meetings. The candidate will learn and understand OnBase, assist the Executive Director, and independently make decisions involving the non-legal interpretation of policies and procedures. Responsibilities: Learn and guide Executive Director on high-level decisions regarding the OnBase Case Management System. Manage Executive Director's Calendar and occasionally speak on Director's behalf. Formulate independent decisions &/or judgments involving non-legal interpretation of policies & procedures. Maintain & update the regional office case processing database. Enter case file information into the database. Assist with routing cases & processing charges. Prepare & submit cases to Central Office for the Commissioner Agenda & the Confirmation Agenda. Perform various clerical functions (e.g., receptionist duties, answering telephones, responding to inquiries). Operate personal computer, photocopier machine, facsimile machine, & other general office equipment. Requirements: Ability to learn OnBase Case Management System. Knowledge of OnBase Software case management system or similar case management software is a plus

Service Desk Agent

Cayuse Holdings Columbus, OH

Overview Primary Focus The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. All duties and responsibilities are performed in accordance with the Core Values of Cayuse. Cayuse Civil, LLC provides community-focused technology solutions, program management, and business process services. Our integrated offerings, credentials, and diverse status allow local and state clients to engage quickly and confidently with Cayuse to deliver high-quality services on time and within budget. Job Type: Full-time | Hybrid (local to Pendleton) | Remote Schedule: Wednesday-Sunday 7:30 am - 4 pm PST; work remotely on the weekends (Sat & Sun for Hybrid schedule) Responsibilities Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests Operates within established guidelines and procedures to independently deliver a full range of services to the customer Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool Provide assistance and information to the customer in a prompt manner Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters Mobile telephony and device support Video Conference Unit Troubleshooting IP Telephony setup and support Creation of end user accounts and setting permissions Provide end user device management and support, including desktops, laptops, and PDAs Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations) Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team Manages continuous improvement through ongoing collection of data and information regarding customer requirements Monitor and report on performance of IT systems and services Understand and responds to others’ using active listening skills and tactful communication Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication Ensures customer satisfaction through follow up and special efforts Resolve issues following the parameters and guidelines of the client Identify potential system problems and escalate to department contact for resolution Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness Assist new employees with training through shadowing opportunities and explanation of work process Other duties as assigned. Qualifications Minimum Qualifications: High school diploma or GED required. Experience preferred Service Desk or Customer Service experience Two (2) to five (5) years of experience in computer systems, customer support or IT support. Experience with ServiceNow IT Service Management System. Customer service experience and a strong focus on customer satisfaction. Call center experience. Experience in a technology support organization Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: Strong ability to speak with clarity and articulation Strong communication skills; both verbal and written. High degree of comprehension of the issues presented by customers. High degree of problem solving Internal/External Relationships. Apply discretion resulting in appropriate/desired resolutions. Ability to analyze issues and determine root cause and identify appropriate solutions. Ability to connect and build relationships with customers via virtual methods, phone, and email. Ability to independently problem solve. Effective listening skills including the cognitive ability to locate and convey requested information The ability to successfully handle customer requests and document in work management tools and applications Willingness to take initiative with attention to detail Proactive and flexible Must have positive attitude Tolerance to deal with difficult customers and stressful situations Fluidity to work well in teams as well as independently Ability to take phone contacts and answer emails simultaneously Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents Sound analytic and cognitive ability to troubleshoot technical problems Speaks with clarity, articulation, and is aware of own non-verbal communication Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress Demonstrate ability to learn quickly and thrive in high-energy team environment Must be able to work independently, as well as with a team Ability to function in a diverse work environment. Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. Preferred Qualifications: Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field. Reports to : IT Service Supervisor Working Conditions Professional Hybrid office environment Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Polished office protocols, high-tempo communication streams and working conditions. Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines. Must be able to attend and conduct virtual meetings as needed. May be asked to travel for business or professional development purposes. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Pay Range USD $15.00 - USD $17.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1915/service-desk-agent/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743) Location US- ID 102801 Category Information Technology Position Type Full-Time Hourly Non Exempt Remote Yes Clearance Required None

Managed Services - Service Desk Success - Senior Associate

PwC Columbus, OH

Specialty/Competency: Managed Services Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 40% At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance. Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Integration and Platform Architecture team you manage cloud operations and infrastructure services, delivering client solutions effectively. As a Senior Associate, you analyze complex problems, mentor others, and maintain top standards while building meaningful client connections and navigating ambiguity. You leverage your technical knowledge in cloud computing and infrastructure technology to address client needs, manage project lifecycles, and provide specialized knowledge in specific technology domains. Responsibilities Oversee cloud operations and infrastructure services to deliver top client solutions Analyze intricate challenges and develop strategic solutions Mentor team members to enhance their technical skills and knowledge Build and maintain enduring client relationships through clear communication Utilize technical proficiency in cloud computing to address client requirements Manage project lifecycles from inception to completion Provide specialized insights in specific technology domains Navigate complex situations with adaptability and foresight What You Must Have Bachelor's Degree 3 years of experience In lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required What Sets You Apart Overseeing support ticketing queues and resolving tickets Leading client status meetings and providing recommendations Handling client relationships and enabling successful communication Offering subject matter knowledge in specific technology domains Directing process redesign efforts for project opportunities Leading technical and test teams for functionality implementation Arranging change activities and providing user training Managing project lifecycle for timely delivery Demonstrating communication skills bridging technology and business Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $58,000 - $161,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Service Desk Technican (SAP)

Allied Mineral Products Columbus, OH

Service Desk Technician (SAP) Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide and we are seeking a qualified Service Desk Technician (SAP) for our headquarters in Columbus, Ohio. The Service Desk Technician (SAP) is an entry level position that will allow the candidate the ability to gain experience and get involved with the SAP team at Allied. This position will work primarily with the SAP team providing daily support, identifying problems, and proposing solutions. This role will work with the other business analysts to gain a deeper knowledge and understanding of the SAP ERP system. The Service Desk Technician (SAP) will work as a liaison between the IT department and the assigned business units to analyze, communicate, and validate requirements for changes to business process and policies. Key Duties: Identify business process improvement opportunities. Productively working with and influencing the business area. Participate in future ERP Discover, Build, Test and Deploy activities. Map business processes. Identify and resolve issues. Maintain training documentation. Train users on proper usage of the ERP system. Testing activities for weekly SAP transports. Review issues/tickets for patterns and make recommendations on change to leadership. Stay current and up to date with all system information, changes, and updates. Qualifications: An associate or bachelor's degree in the field of business administration, computer science, or similar, or equivalent experience is preferred. A minimum of 0 - 2 year’s work experience is required. Basic knowledge of SAP and experience using the SAP system. Must have above average ability to communicate both in writing and orally. Must be self-motivated to work independently. Must be able to drive collaboration among different personalities and departments. Must be willing to work “unusual” hours when required. Must be dependable and punctual. Allied Mineral Products offers competitive wages, health, dental, STD, LTD, ESOP retirement plan and profit sharing. Passing a drug screen is required prior to starting work should an offer be made. Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

Cyber Security/Service Desk Specialist

John Glenn Columbus International Airport Columbus, OH

The Columbus Regional Airport Authority manages and operates passenger-focused John Glenn Columbus International Airport (CMH), cargo-focused Rickenbacker International Airport (LCK), and general aviation airport Bolton Field (TZR). We are a diverse group of committed and talented professionals who show up every day to take CRAA to new heights. Although our roles are as diverse as we are - from Custodial Services to Customer Service, from Accounting to Airport Police, from HVAC to Human Resources - we have one common goal: connect Ohio with the world. Our organization is in constant motion, moving people and cargo 365 days a year. With our core values of Accountability, Innovation and Respect guiding us, we each do our part to contribute to our organization, the aviation industry, local businesses, and the economy. We create experiences for passengers, we create opportunities for businesses, and we create economic growth for Columbus. Trust and respect are the foundation of our culture. We invite new ideas. We encourage innovation. We are inclusive and welcoming. We are empowered to enact positive change. Your "Take Off" will be successful by doing the following with excellence: Must be able to report in-person to the office daily. Completing phishing campaigns with the Cyber Security team Investigate and analyze potential security threats, such as phishing emails Assists the Cyber Security and Service Delivery teams with maintaining security measures Collaborate with the Security Operations Center, recording changes in the Jira Service Management ticketing system. Follow-up with Cyber Security and users on any changes made to a user's account Track any required VMP changes in Jira Service Management. Work with the Service Delivery team to complete the required changes Manage and maintain the password vault software. Follow up with users to increase their security awareness and score Complete SSO setup for all applications used by CRAA Complete all security certificate installations Helps to analyze and triage security alerts and incidents Conducts remote or in-person set-ups, desktop administration, and/or troubleshooting of incidents and coordinates incident resolutions between business partners, tenants, and external vendors. Troubleshoots and resolve M365 issues Completes patch management using SCCM Performs related work as required. Salary range for this position is $58,000.00 - $62,500.00. The offered salary is evaluated using internal equity, job knowledge, skills, experience, and other key factors. Your "Landing" will be smooth if you meet th e following requirements: A Bachelor's Degree in Cyber Security, Forensic Analyst Information Technology, or Computer Science, or a related field, or prior experience in related field. Minimum of two (2) years of experience with computer and software troubleshooting; Or equivalent education and years of experience Strong knowledge of security principles and threat hunting Familiarity with security incident response procedures and tools such as SIEM Experience with Active Directory, OS administration, M365 administration, configuration, and management, preferred Able to pass a pre-employment drug test, which includes testing for marijuana (medical marijuana cards are not acceptable) The Columbus Regional Airport Authority is an equal opportunity employer and does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, age, national origin, veteran status, disability, and all other groups or classes protected by applicable federal, state or local laws. The Authority does not tolerate violence or drug use in the workplace.

Service Desk

Syntricate Technologies Columbus, OH

Service Desk Columbus, OH onsite Contract Role Description: The Service Desk position provides outstanding customer service at all times. The service desk role is to provide technical assista

Front Desk Shift Lead

City of Upper Arlington, OH Columbus, OH

Salary: $13.50 - $15.65 HourlyLocation : Bob Crane Community Center, OHJob Type: Part-TimeJob Number: 00841Department: Bob Crane Community CenterOpening Date: 11/06/2024Closing Date: Continuous Descri

Onbase Service Desk

United Software Group, Inc. Columbus, OH

Role / Title: Onbase -Service Desk Location: 30 East Broad Street, Columbus, OH 43215, Candidate has to come first 30 days Onsite after that Remote allowed, Candidate must be located in commutable di

High salary

Service Desk Coordinator

Paul Mitchell Schools Columbus, OH

Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who alw

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Service Desk Lead jobs in Columbus

Best Match

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Syntricate Technologies Columbus, OH

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FCCS - Service Desk 1/ SD1

Abacus Columbus, OH

⚡ Columbus Service Desk Leads - Hire Today!

Columbus

Ready to take the next step in your Service Desk Lead career? Check out available jobs in Columbus and apply today. Don't miss out on great opportunities near you.

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Service Desk Technican (SAP)

Allied Mineral Products Columbus, OH

Cyber Security/Service Desk Specialist

John Glenn Columbus International Airport Columbus, OH

Service Desk

Syntricate Technologies Columbus, OH

Service Desk Columbus, OH onsite Contract Role Description: The Service Desk position provides outstanding customer service at all times. The service desk role is to provide technical assista

Front Desk Shift Lead

City of Upper Arlington, OH Columbus, OH

Onbase Service Desk

United Software Group, Inc. Columbus, OH

Role / Title: Onbase -Service Desk Location: 30 East Broad Street, Columbus, OH 43215, Candidate has to come first 30 days Onsite after that Remote allowed, Candidate must be located in commutable di

High salary

Service Desk Coordinator

Paul Mitchell Schools Columbus, OH