Team Lead (US) at Compass Experience Labs

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Dynamic Environment

Team Lead

Talentify Columbus, IN

Production Team Lead Job Description The Team Lead is a pivotal role on the shop floor, responsible for ensuring all resources are ready for production, adhering to standards, resolving or escalating issues, training employees, driving continuous improvement initiatives, and motivating team members. Responsibilities Ensure production readiness by verifying trained employees, material, tooling, machines, documents, and PPE are in place. Step into production roles as needed to meet objectives. Ensure adherence to process sequence, quality checks, 5S standards, and material flow standards. Act as a subject matter expert on all production process-related topics. Collect and report data on KPIs, lead shift meetings, and present results to team members. Alert required resources when issues arise and escalate unsolvable problems to the team leader. Develop and visualize standards to improve processes and reduce waste. Observe processes and collaborate with the team to implement improvements. Use simple problem-solving techniques to address root causes of problems. Apply 5S principles to enhance productivity and reduce process variation. Optimize material, process, and people flow within the area. Train team members using Training within Industry (TWI) techniques. Increase the breadth and depth of team members' knowledge and motivate them to improve. Essential Skills Leadership experience, preferably in a production or manufacturing setting. Experience in machine operation (CNC lathe operation would be a plus). Quality inspection and documentation skills. Strong understanding of continuous improvement principles. Experience in supervising and motivating a team. Additional Skills & Qualifications Military or other leadership experience is a plus. Experience in the manufacturing industry. Why Work Here? $2 shift premium for 2nd and 3rd shifts. After 90 Days Employees will receive a $1 increase at their conversion to full-time status. At six months of active service, they will receive a $550 bonus. Insurance coverage begins at the start of the month following full-time employment. HSA and PPO plans are offered, along with pro-rated vacation based on start date. Employees can earn a $75 monthly perfect attendance bonus and personal days based on quarterly perfect attendance. The company offers a 401K with 50% matching up to 6%, company-paid life insurance, short-term disability. Additional benefits include company-paid uniforms after conversion and safety shoe/glass vouchers after the probationary period. Work Environment This position is in a manufacturing environment, specifically for the 2nd shift from 2pm-10:30pm. Employees will work with various machines and tools, adhering to safety standards and wearing provided uniforms. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbus, IN. Application Deadline This position is anticipated to close on Feb 14, 2025. About Aerotek: We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr

High salary

Production Lead

Kerry Group plc Columbus, OH

Requisition ID: 55915 Position Type: (US) Full Time Workplace Arrangement: #LI-Onsite Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. Where You'll Work: Our Byesville, OH location is part of our Liquid Beverage division and creates fruit-based mixes, syrups and extracts. We’re proud to give back to the community we work in by participating in fundraisers and volunteering with local schools. With a growing portfolio, comes need to grow our team! If you like working with a close-knit group that makes a big impact, we may be the place for you! What You'll Do: The Production Lead utilizes their experience to ensure accuracy of inventory, maintaining raw ingredient levels, use and finished product accuracy on the production floor and in the SAP system. They successfully perform a variety of duties, coordinating with the production team and in collaboration with internal teams. Inventory counts, verification and control of materials. Support of the plant production schedule. Pulling materials, staging raw and/or packaging materials for the production lines. When necessary, may pull materials, load trailers for outbound shipments and shuttles. Observe and report issues relating to product quality, pallet damage, defects, and/or errors in SAP. Train other employees on how to safely perform tasks required for their job. What You'll Need to Succeed: High School graduate or equivalent required, AS preferred. 3 years of experience preferred, knowledge of food manufacturing machinery. Use of MS products required, SAP software ideal. Availability to attend work as scheduled and availability to work overtime if needed. Ability to communicate, direct and correct safety and food safety issues immediately. Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. #J-18808-Ljbffr

Team Lead

Rack Room Shoes Columbus, GA

Job Description Summary The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. Conduct all POS terminal transactions in accordance with policy and procedure: - Sales, Discounts and Refunds - Loyalty - Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: - Shipping and Receiving - Price Management (Price Changes, Markdowns etc.) - Singles - Damaged Merchandise - Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: - Merchandise Placement - Sales floor maintenance and housekeeping - Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: - Scheduling - Payroll budget compliance - Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: - Utilization of all available training tools - Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day-to-day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills #J-18808-Ljbffr

Quick Apply

Food Production Team Member

Benchwood Foods Columbus, OH

We are looking for Food Production Team Members to join the Birchwood Foods family. In this role, you will work with other members of our operations team to produce delicious burgers, ensuring a 100% first time safety and quality product is what our customers receive. Your work will include: Multiple line manufacturing positions with a variety of job activities Some positions may require the ability to lift up to 50-60 pounds Full time, scheduled overtime, and some weekends Promotion opportunities available Food processing experience a plus, however, not a requirement On the job training provided Comfortable working in a refrigerated environment Birchwood Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr

Store Team Lead

Academy Sports and Outdoors Columbus, GA

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. Team Leads drive the execution of projects and initiatives while leading team members. Through this important work, Team Leads impact customer satisfaction, store profitability, and Academy’s Purpose. Job Description: Click the link(s) below to see each individual position's full job description: • Logistics Team Lead • Operation Team Lead • Store Inventory Control Team Lead • Store Merchandising Team Lead • Sales Team Lead Softlines • Sales Team Lead Hardlines Education: High school diploma or general education degree (GED) preferred. Work Experiences: At least two years of relevant work experience required. In-direct support of people and processes to drive operational excellence and expected sales targets. Must meet federal and state requirements for selling and processing firearms transactions. Must meet requirements to qualify to obtain/maintain FOID card (Illinois only). Skills: Excellent customer service orientation; an effective problem solver and communicator with customers and team members. Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams, and procedure manuals. Prepare routine reports and correspondence. Apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Working knowledge of inventory software, order processing systems, Microsoft Office products such as Word and Excel. Responsibilities: Please see job description for more details. Other Requirements (Excluding Lead Cashier): Must meet federal and state requirements for selling and processing firearms transactions. Must meet requirements to qualify to obtain/maintain FOID card (Illinois only). Required to complete Firearms Sales Certification Training. Physical Requirements & Attendance: Acceptable level of hearing and vision to perform job duties. Adhere to company work hours, policies, procedures, and rules governing professional staff behavior. Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers), feel and lift up to 20 pounds. Frequently stoop, crouch, use fingers, grasp, push, pull, talk, hear and lift up to 21 to 40 pounds. Occasionally required to sit, climb, balance and lift 41 to 60 pounds. Equal Employment Opportunity Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law. #J-18808-Ljbffr

Team Lead (US)

Compass Experience Labs LLC Columbus, OH

Career Opportunities with Compass Experience Labs A great place to work. Current job opportunities are posted here as they become available. We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business. FLSA- Hourly/Non-exempt TEAM LEAD The primary role of the Team Lead is to ensure your agents on your team are meeting or exceeding all weekly Customer Support Associate expectations. Responsibilities: Ensure your team meets all client and Compass expectations around productivity and performance. Meet all schedule adherence and channel availability criteria. Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice. Adopt our AAA guiding quality principles: A cknowledge the customer’s issue, A lign with the customer, and A ssure a resolution. Use technical skills to navigate multiple systems and platforms to resolve customer issues. Build a strong understanding of your assigned brand’s products, procedures, and resolutions. Work collaboratively with team members to offer encouragement, provide answers, and present customer insights and trends. Promote growth of skills and performance improvement through coaching of team members. Respond to customers through email, chat, text, phone, and social channels while creating memorable service interactions. Balance productivity and operation tasks depending on client and Compass needs. Be the product knowledge and systems expert so that you can act as the “online” support for team questions. Manage all schedules and schedule changes for your team, including schedule adherence, timesheet approval, call-offs, and live channel available time. Help support the new hire onboarding process and lead training. Provide continuous training on process changes, pro tips, and systems education. Lead team communication around alerts, team changes, emergencies, etc. Manage your team’s communication responsiveness and engagement through all company and client channels including Email (both Compass and Client if applicable), Slack, and other required platforms. Schedule weekly 1:1s to go over associate performance and ensure team members are meeting all client and Compass expectations around productivity and performance. Report on team performance metrics and other KPIs if needed. Lead difficult conversations around performance improvement. Requirements and Characteristics: Friendly. Empathetic. Adaptable. Curious. The ability to smile is a plus :) Excellent writing, typing, and communication skills. Ability to connect with customers through our provided communication platforms which include phones, email, chat, text, and social platforms. Must be able to commit to your work schedule, be punctual, and be accountable for your actions. Remain engaged and responsive to all internal communications. Self-reliant with an information seeker mindset. Keen problem solver with the ability to think on your feet. Trusted and uses good judgment. Encouraged to express your opinion within the context of professionalism. Work with humility. Be open to coaching and continuous improvement coaching to allow you to perform at a high level. Cultivate team culture according to Compass’ values and promote a positive work environment. Availability: Full Time 40 hours per week. Open availability to include weekdays, weekends, nights, and holidays. Qualifications and Physical Requirements with or without reasonable accommodation: High school diploma or equivalent with at least 6 months of experience working in a call center environment. Must have 2+ years recent (within the last 3 years) of direct leadership experience overseeing a team of 10+ direct reports. 6+ months of training and development of employees preferred. Must have a strong internet connection with the ability to support online systems and applications. Ability to see, talk and hear to communicate with others to exchange information verbally and in writing. Ability to operate a computer/laptop and a headset. Ability to perform all duties of the job while sitting and/or standing for prolonged periods (i.e., for the duration of an 8-hour shift). Fast.com 25 MBPS Download Required. An Ethernet hookup is strongly recommended. A backup location or internet access is necessary in the event of an outage. A competitive starting wage of $13 per hour. A fully remote work environment. All necessary computer equipment and training will be provided. Comprehensive training on our products and services. Competitive compensation with performance incentives. A positive and growing work culture that values diversity and inclusivity. If you possess a compassionate nature, thrive in a customer-centric role, and have a passion for assisting others, we encourage you to apply. #J-18808-Ljbffr

Desktop Team Lead

CompuCom Columbus, OH

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Team Lead to join our team. Responsibilities: Provides day-to-day technical support to employees for internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures, and troubleshoots desktop systems, workstations, servers and network. Leads the team as they interact with customers through phone calls, live chat, and email, using ticketing software. Provides and receives ongoing feedback, implementing resolutive actions. Fosters career development by delivering actionable feedback on individual performance in 1:1 meetings, assigning achievable goals and projects, and coaching accordingly. Creates and shares Operational goals, performance standards, and KPI’s with the teams to properly align to the Mission, Vision, and Values. Identifies trends and opportunities for improvement within the company. Minimum Requirements: Bachelor's degree preferred or equivalent experience in Computer Science or Information Technology from a technical school. Minimum 4 years experience in related field. Desktop and/or Infrastructure support experience. Experience analyzing, managing, expediting, and resolving issues with timely customer follow up. Ability to install and configure complex software applications and to provide support for upgrades and enhancements. Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required. Working knowledge of the Microsoft Office application suite including MS Outlook. Preferred Qualifications: Account Specific Training or Certification. Basic non-warranty repair skills training (Cabling, Printers, Network, Servers). HP Printer Basics + Printers as assigned. Lexmark Printer Basics + Printers as assigned. Apple MAC Certifications as assigned. Microsoft Certification Program Cert (Ex. MTA). CompTIA Server+. 1 or more OEM Server (as assigned). CompTIA Network+. Cisco CCT Router & Switching. 1 Advanced CompTIA Cert (Sec+, CySA+, Cloud+). Skills: Technical writing. Coding/programming. Analytical, interpersonal, communication, organizational, numerical, and time management skills to meet position objectives. Proven ability to multitask effectively while maintaining high quality. Ability to work independently and as part of a team in a dynamic environment. Ability to effectively direct the work of others. Must display patience and understanding when dealing with difficult customers (both internal and external) and must be able to resolve difficult interactions effectively. Must possess a commitment to providing exceptional customer service. Our Benefits Include: Basic Life/AD&D. Employee Assistance Program. Paid Holidays. Paid Time Off. 401(k). Discounts. Life/Disability Plans. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law. #J-18808-Ljbffr

Warehouse Team Lead

DEX Imaging Inc. Columbus, MS

The Warehouse Team Lead will be responsible for ensuring accuracy and timeliness of all job functions within the area. This role is the final check process before equipment moves over to setup and confirms order is complete and ready. This is a leadership role with a high level of responsibility and accountability. ESSENTIAL DUTIES AND RESPONSIBILITIES Receiving items needed and transferring equipment into the proper bins (not main Bin). Requesting equipment from purchasing and creating Transfer orders from other branches. Tracking open Purchasing orders and Transferred Orders. Works with purchasing for any needs and getting ETA. Update sales orders on back order. Manages best warehouse practices. Managing the description field and the message tab for e-automate system. Managing Back Orders with ETA to DEX. Performing cycle counts in E-Auto on a monthly basis. Develop and retain key talent for department. Adheres to all safety precautions and follow all safety requirements to properly complete job tasks. Performs other job-related duties as assigned. MANAGEMENT AND SUPERVISORY RESPONSIBILITY Typically reports to: Regional Supply Chain Manager, Warehouse Manager. Job is not directly responsible for managing other employees (e.g. hiring/termination and pay decisions, performance management). JOB QUALIFICATIONS / SKILLS REQUIREMENTS Excellent oral and written communication skills and ability to interact with all levels of the organization, vendors, and customers. Fork truck certification and experience. Being able to work under pressure and working with the sales team. Ability to lift heavy objects up to 50lbs independently or greater weights via team lift or lift assist equipment. Great organizational and time management skills. Being able to work in inclement weather conditions. Strong working knowledge of Microsoft products, to include Outlook and Excel. Ability to complete basic math operations. Ability to read and comprehend written procedures, write routine documents. Ability to understand and execute multi-step oral and written instructions. EDUCATION AND EXPERIENCE REQUIREMENTS High School Diploma or GED. Warehouse Experience/ERP Experience (Data Entry). Worked in Multi department environment previously (knowledge and ability to communicate across Multiple Departments). Or equivalent combination of education or experience. WORKING CONDITIONS Regular business hours, some additional hours may be required. Travel requirements: Domestic: Up to 20%. Ambient temperature warehouse or climate-controlled office environment during normal business hours. Must be able to work in inclement weather as needed. PHYSICAL REQUIREMENTS Up to 8 hour(s) a day lifting, walking, pushing/pulling, standing, reaching, twisting, etc. Employees should not attempt to lift, pull, or push a load exceeding 50lbs without assistance. Care should always be taken when lifting, pushing, or pulling in an awkward position. DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of #J-18808-Ljbffr

High salary

LensCrafters - Team Lead

Luxottica Columbus, OH

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years. GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail: Ensure the LensCrafters team provides unsurpassed Customer Service Assists customers with selections, provides recommendations, assists sales associates Serves as a responsible alternate store key holder While working in Lab, if applicable: Custom fits glasses & precisely place prescription in lenses Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology Ensures finished eyewear meets optical standards & customer requirements Creates a safe working environment for all, demonstrates safe work practices Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS HS diploma/GED Strong optical & retail experience Knowledge of current optical theory & merchandise Strong inter-personal skills Strong basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS State licensure (if applicable) &/or ABO Certification in non-licensed states LensCrafters Final Eyewear Inspector Certification Optical machinery/instruments experience AccuFit Digital Measurement System certification Knowledge of current store merchandise & lens options Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected]. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr

Columbus, OH

Posted 5 days ago

80.000 - 100.000

Job Description

Get AI-powered advice on this job and more exclusive features. MEET COMPASS We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business. FLSA- Hourly/Non-exempt

TEAM LEAD The primary role of the Team Lead is to ensure your agents on your team are meeting or exceeding all weekly Customer Support Associate expectations. Responsibilities

Ensure your team meets all client and Compass expectations around productivity and performance. Meet all schedule adherence and channel availability criteria. Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice. Adopt our AAA guiding quality principles: Acknowledge the customer’s issue, Align with the customer, and Assure a resolution. Use technical skills to navigate multiple systems and platforms to resolve customer issues. Build a strong understanding of your assigned brand’s products, procedures, and resolutions. Work collaboratively with team members to offer encouragement, provide answers, and present customer insights and trends. Promote growth of skills and performance improvement through coaching of team members. Respond to customers through email, chat, text, phone, and social channels while creating memorable service interactions. Balance productivity and operation tasks depending on client and Compass needs. Be the product knowledge and systems expert so that you can act as the “online” support for team questions. Manage all schedules and schedule changes for your team. This includes schedule adherence, timesheet approval, call-offs, and live channel available time. Help support the new hire onboarding process and lead training. Provide continuous training on process changes, pro tips, and systems education. Lead team communication around alerts, team changes, emergencies, etc. Manage your team’s communication responsiveness and engagement through all company and client channels including Email (both Compass and Client if applicable), Slack, and other required platforms. Schedule weekly 1:1s to go over associate performance and ensure team members are meeting all client and Compass expectations around productivity and performance. Report on team performance metrics and other KPIs if needed. Lead difficult conversations around performance improvement. Requirements And Characteristics

Friendly. Empathetic. Adaptable. Curious. The ability to smile is a plus :) Excellent writing, typing, and communication skills Be able to connect with customers through our provided communication platforms which included phones, email, chat, text, and social platforms Must be able to commit to your work schedule, be punctual, and be accountable for your actions. Remain engaged and responsive to all internal communications. Self-reliant with an information seeker mindset. Keen problem solver with the ability to think on your feet. Trusted and uses good judgment. Encouraged to express your opinion within the context of professionalism. Work with humility. Be open to coaching and continuous improvement coaching to allow you to perform at a high level. Cultivate team culture according to Compass’ values and promote a positive work environment. Availability

Full Time 40 hours per week Open availability to include weekdays, weekends, nights, and holidays Qualifications And Physical Requirements With Or Without Reasonable Accommodation

High school diploma or equivalent with at least 6 months of experience working in a call center environment Must have 2+ years recent (within the last 3 years) of direct leadership experience overseeing a team of 10+ direct reports 6+ months of training and development of employees preferred Must have a strong internet connection with the ability to support online systems and applications Ability to see, talk and hear to communicate with others to exchange information verbally and in writing Ability to operate a computer/laptop and a headset Ability to perform all duties of the job while sitting and/or standing for prolonged periods (i.e., for the duration of an 8-hour shift) Technology Requirements

Fast.com 25 MBPS Download Required An Ethernet hookup is strongly recommended. A backup location or internet access is necessary in the event of an outage Benefits

A competitive starting wage of $13 per hour A fully remote work environment All necessary computer equipment and training will be provided. Comprehensive training on our products and services. Competitive compensation with performance incentives. Career development opportunities, including internal promotions. A positive and growing work culture that values diversity and inclusivity. If you possess a compassionate nature, thrive in a customer-centric role, and have a passion for assisting others, we encourage you to apply. Seniority level Entry level Employment type Full-time Job function Strategy/Planning and Information Technology Consumer Services #J-18808-Ljbffr