River Cruise Specialist

Department: Reservations Location: Remote; U.S. Based, non-California resident Reports to: Vice President, Reservations Position Summary: This position is primarily responsible for selling the company’s product to travel agencies and direct guests, providing telephone customer support services by performing the following duties. Duties & Responsibilities:

Exceeds travel partner expectations through the completion of all reservation and sales-related processes as listed. Handles inbound sales lead calls to convert calls into sales. Emphasizes salable features, quotes prices, and payment terms. Takes payments accurately. Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services. Answers questions and recommends corrective services to address customer complaints. Overcomes technical and business objections of prospective customers. Builds and maintains customer relationships. Oversees quality control of bookings to maintain the integrity of product. Handles high call volume, navigates system software, and utilizes Outlook. Books cruises, generates invoices, and follows up with travel agents and/or direct guests. Develops and nurtures relationships with travel agencies and/or direct clients. Updates and maintains the reservation database, verifies client information and makes necessary corrections to new and existing bookings. Requests air quotes through the in-house Air department. Quotes prices and payment terms. Performs other related duties as assigned by management.

Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications:

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. At least three years of sales and/or customer service experience or a combination of both. Computer skills required: Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software

Other Skills Required: Excellent organizational, leadership, interpersonal communication, and computer skills. Clear and conceptual thinking ability is a plus. Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required. Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented. Remains calm and professional in stressful situations. Detail-oriented and works effectively under pressure while meeting all applicable deadlines. Must be able to work independently and productively with minimum supervision. Recognizes problems, identifies possible causes, and resolves routine problems. Ability to establish and maintain a professional atmosphere for employees, clients, and customers. Able to work a flexible schedule to include weekends. Good knowledge, preferably through personal experience, of world geography, and foreign countries. Requires a result-oriented sales professional with strong closing skills. Requires domestic and international travel on an as-needed basis.

Physical Demands and Work Environment:

Occasionally required to stand. Occasionally required to walk. Continually required to sit. Continually required to utilize hand and finger dexterity. Continually required to talk or hear. While performing the duties of this job, the noise level in the work environment is usually moderate. The employee must occasionally lift and/or move more than 10 pounds. Specific vision abilities required by this job include: Close vision; Color vision. #J-18808-Ljbffr