Associate Director- Delivery Manager
Job Description
Position - Associate Director- Delivery Manager, Full Time
Location : NYC, Hybrid with 2-3 days in the office
Years of experience : 15 years onwards, with focus exclusively on software development projects. Not looking for folks with non- software or Infrastructure or network engineering related experience.
Interview process - 3 to 4 rounds, with final one being in person
MUST HAVE :
At least 15 years of software development project experience Experience with fixed bid projects Managed large scale projects- scale of over $10M Client / stakeholder management- this is super important. They need someone who has not just had internal stakeholder management experience, but also external stakeholder management experience- interacting with C level executives.
Delivery Manager
The Project Delivery Manager (DM) is responsible to direct and manage all aspects of project development from beginning to end and ensure effective delivery of the product to the client. The DM reviews the project status and provides oversight, manages resources, maintains relationship with the client, manages internal collaboration, change, risk and escalation to ensure project profitability. The Delivery Manager is mainly responsible for: Project Management
Manage various critical aspects of a project: scope, time, cost, quality, human resources, risks and communication
Manage timely, high-quality, and cost-effective service delivery to the client
Identify business needs of the client, act as an interface between the technical team and the client
Create project plan to track progress, plan timelines and share with client
Work with the Architect and Technical Lead to prioritize and track new functionality and ongoing releases
Provide support during Validation and User Acceptance Testing (UAT) phases with the client team to ensure all business requirements are met
Provide regular status updates to stakeholders on project progress Manage project dependencies and critical path, track project timelines and milestones o Work with QA and Documentation teams to ensure success of the total project
Maintain overall schedule, timeliness of the team's deliverables
Resource management
Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work Ensure that each team member has adequate skills and knowledge on technology, project management and software engineering processes Reward and recognize performance Identify and resolve any outstanding issues among the project teams, that cannot be resolved within the team
Relationship Management
Obtain and Communicate the Client's feedback on project progress and success factors to the project team and other stakeholders Identify farming opportunities Lead the project initiation activity Work with Project Manager to drive growth, quality and customer satisfaction
Internal Collaboration
Ensure regular collaboration with senior management, Project Manager and project stakeholders Ensure proper handover from sales to delivery Change Management - review/approve changes affecting scope, timing, cost, and/or quality, as required
Escalation management
Be the point of escalation for all delivery related issues
Risk management
Monitor risks, develop and execute risk mitigation plan with the project manager, at completion of every major milestone including project closure
Provide management oversight as predicated by review of the project risk analysis
Project profitability/finance
Ensures the profitability of the project/s Review and close project account and financial files on project closure
Quality Management
Ensure the quality of the deliverables and client satisfaction
Understand the expectations of various stakeholders and seeks to satisfy them: client, users, governance group, senior management, team, support groups