Customer Success Manager - Managed XM at Qualtrics

Quick Apply

Territory Account Manager

Uline Burr Ridge, IL

Chicago, Illinois Sales Account Manager Pay from $69,000 to $109,000 per year Uline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account...

Quick Apply

Territory Sales Manager

Uline Willow Springs, IL

Chicago, Illinois Territory Sales Manager Pay from $69,000 to $109,000 per year Uline, a name millions of businesses across North America know and trust, is looking for an experienced Territory...

Work Life Balance

Branch Manager

Wintrust Financial Joliet, IL

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its “Different Approach, Better Results” philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients. Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank® as a Branch Manager! Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and annual discretionary bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 175+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture What you’ll do: As the Branch Manager, you will be responsible for managing daily branch operations while actively developing existing and new customer relationships. The branch manager works with other lines of business to maximize growth and profitability of the banking center. Oversee branch operations, including hiring, training, scheduling, and facility management Manage the sales performance of the banking center staff by conducting coaching sessions, overseeing staff development, and addressing employee performance issues as needed Resolve escalated customer matters Perform Personal Banker duties as necessary Establish and enhance the bank's presence in the local community by participating in networking events and initiating outbound calling efforts to drive branch sales Qualifications: Bachelor’s degree or equivalent retail banking experience Previous retail banking and managerial experience Previous business development experience and experience working with small business customers May require NMLS certification Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated salary range for this role is $65,000 - $95,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-MG1 #LI-ONSITE From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

NPD Engineering Manager, Molding Tech & Materials Research

G&W Electric Joliet, IL

Manager, NPD Molding Technology & Materials Research Reporting to Director of New Product Development, responsible for all NPD EPOX Engineering. This position will be responsible for managing and leading the new product development Engineering team for our molded products. This position will be crucial in driving the launch of innovative new products using molded technologies. As a Manager of Molding Technology you will: Develop, validate, and launch on time, innovative new products that utilize molded technologies throughout the globe. Develop and drive the world-class engineering global molding development team. Ensure product design and process design meets established requirements. Strong technical knowledge in materials and molded products. Continuously improve product and process design capabilities. Participate actively in quality improvement initiatives and problem-solving projects with other cross functional groups. Implement and update best practices from the learnings of each of these activities. Evaluate performance of subordinates against their job requirements and performance goals within the time frame designated for their position level. Develop employee's work and technical skills to improve department's throughput. Provide leadership and direction consistent with company and business goals. Work closely with engineering staff to develop "Hi-potential" talent. Work cross functionally and collaboratively with other departments. Collaborate and supports Director of Ops and Technology and NPD product design to achieve departmental goals. As a Manager you will be responsible for hire/fire decisions; performance appraisals; employee training and development; handles disciplinary problems. This job will be evaluated on these decisions. We are looking for someone who: Holds a Master's degree in Engineering (Preferred) or Bachelors with 10+ years of Engineering management experience. Materials Engineering and Chemical Engineering are preferred degrees. Has 10+ years of Engineering Management experience in a manufacturing environment managing high skill Masters and PhD level talents. Is computer proficient and confident with MS office applications such as Excel, Word and PowerPoint. Willing to learn new applications such as Microsoft project or similar. Understands P&L at a departmental level. Has advanced analytical and presentation skills. Is able to motivate others through excellent leadership skills. Ideally the candidate will also have: Strong Engineering Management experience. Leadership experience with examples of building high performance molding development teams and a culture of continuous improvement. Strong experience of managing and driving innovation through manufacturing excellence projects from initiation through product launch. A history of creativity, innovation, and initiative. A self-starter driven to learn new methodologies. Problem solving experience using standard tools and methods such as 8-steps, DMAIC or similar root-cause analysis methods. Experience in the medium and/or high voltage industry. A Six-Sigma black belt or green belt. What we offer you: Typical pay is $109,100 - 144,500 annually. Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications. This position is eligible for participation in our Quarterly Incentive Pay Program G&W Electric offers a comprehensive benefits package that includes: Medical, Dental and Vision Insurance Short and Long-Term Disability Life Insurance Health club membership program and reimbursement Employee Assistance Program Tuition Reimbursement 401 (k) Annual Profit Sharing Vacation Air-conditioned/heated state-of-the-art manufacturing facility About G&W Electric Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive. Learn more about our company by watching this video: https://www.youtube.com/watch?v=DMtAhsdYeUQ G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world! G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires. *G&W Electric participates in the E-Verify process for all new hires. VEVRAA Federal Contractor

Department Manager

H&M Group Joliet, IL

Company Description Hiring Immediately! At H&M, we welcome you to be yourself and challenge you to grow and make a difference. You'll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our Values daily and being your authentic self, you help us reimagine the future of an entire industry by making everyone look, feel and do good. Be yourself & more at H&M. Job Description Overall Job Summary: At H&M we refer to our Assistant Managers as Department Managers and you are responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department and overall store. The Department Manager will ensure that you have the Best Team and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The Department Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. This position reports to the Store Manager and has the following direct reports: Department Supervisor, Sales Advisor. Your Day to Day* Sales and Profit Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours. Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook Ensure H&M Customer Service standards are always delivered through active coaching and leading by example Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves, and price change Actively prevent loss and ensure the department follows appropriate safety and security guidelines Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape People and Teams Manage the recruitment, training, development, and succession planning team in line with H&M best practices Evaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follow-ups and take actions to improve performance and develop the team Deliver clear communication to Store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participating in weekly Leadership Meetings Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times Carry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions Ability to maintain overall store responsibility in absence of a Store Manager Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same Qualifications Who You Are Inclusive, positive, creative, and willing to learn on the job! Passionate for customer service and helping people find their style A multi-tasker who enjoys working in a fast-paced environment with an eye for detail 1-2+ years of transferrable experience welcome You have the ability to lift in excess of 20 pounds Ability to coach and counsel staff on management and progressive discipline techniques Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance Ability to climb a ladder and use a step stool Open availability including evenings and weekends Basic computer skills such as browser navigation, software interaction, and data entry are needed May be required to travel to support other stores and for training Additional Information Why You'll Love Working for H&M Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals. Endless growth & development opportunities Dress your personality. We encourage you to dress your personality all day, every day. Did we mention our discount at H&M, &Other Stories, and COS? Job Status: Hourly, Non-Exempt Compensation: Hiring Range is $19.97 - $22.47 Hourly** Benefits: H&M believes in rewarding our employees for their many contributions to our shared success. That's why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status. We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits. Our Career site will have more details, click on Benefits at career.hm.com EEOC Code: SLS *This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. **H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. Videos To Watch https://www.youtube.com/watch?v=UYCoVfEW9gU

New Area Sales Account Manager Openings in Joliet – Apply Now!

Joliet

Searching for Area Sales Account Manager roles in Joliet? We've got the latest job listings waiting for you. Start your application today and secure your future.

Security Account Manager

Allied Universal Monee, IL

Security Account Manager Monee, Illinois Save Job Culture Career Path Rewards Security Account Manager Position Type Full Time Req ID 2024-1265647 Posting Date Aug. 28, 2024 Allied Universal®, North A

Regional Maintenance Manager

Amazon Joliet, IL

Description Amazon is a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since our start in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Our focus on the customer and innovation drives the growth of Amazon, offering our customers more types of products, more conveniently, and at even lower prices. We are seeking a dynamic, organized self-starter to be a Regional Manager (RM) of Facilities Maintenance to join our corporate-based engineering team. The team is comprised of two other RMs and reporting to the Facilities Maintenance Director, to manage and lead Facilities Managers and Facilities Area Manager (Shift supervisors). The primary responsibility is to maximize equipment uptime, execute equipment maintenance and projects in a fast-paced, dynamic work environment. The successful candidate will be a highly experienced subject matter expert in facilities maintenance, workplace safety, and data driven management and leadership. A background in MHE systems/applications, packaging automation, distribution processes and storage systems is a plus. The candidate must be a self-starter, possessing the ability to manage multiple complex projects and tasks simultaneously as well as be able to influence, and develop relationships at all organization levels. The candidate must be capable of overseeing the maintenance acceptance of part of commissioning large-scale, complex projects. Moreover, this individual will need to be adept at providing technical leadership and mentoring to facilities maintenance leadership. Key job responsibilities • Provide leadership, mentor and manage field-based Facilities Mangers in the expansion and continuous improvement of Amazon’s North American Fulfillment Network. • Drive maintenance Best Practices: Innovate, document, improve work methods, standardize, provide a safe work environment and require safe work practices, train, commission equipment, collect, measure, and analyze key performance indicators to improve processes and improve Amazon customers experience. • Offer guidance to senior leadership on maintenance and equipment end of life (EOL) issues using ROI, and other analytical techniques. • Provide oversight for budget development and execution, and capital planning. • Help manage vendor support and equipment relationships and leverage Amazon’s network size to maximize economies of scale. • Provide frequent on-site monitoring, auditing and enforcement of maintenance execution, safe work practices, and institute and audit training drills across the network. • Leverage the entire maintenance team for the benefit of the North American network. • Develop and manage budget and contract documents including RFPs, change order controls, purchase orders, and invoicing. • Provide Fulfillment Center General Managers with visibility over facilities manager responsibilities so that they can better understand, lead, mentor, and manage FMs. • Recruit, interview, and hire bar raising talent in the Facilities Maintenance and Facilities Area Manager roles. • Help create a world-class facilities maintenance organization. • Be willing and able to relocate for the needs of Amazon. Basic Qualifications BS in Industrial or Mechanical Engineering or related discipline or BS/BA with 4+ years experience in maintenance or 2+ years Amazon experience Previous corporate and/or regional facilities roles leading 250 or more employees including salaried employees Experience leading change in a multiple site environments 7+ years experience managing employees and their performance Ability to travel up to 80% Preferred Qualifications Strong communication, teambuilding, and influencing skills Thrives in a fast-paced, dynamic environment, with high expectations Thinks big! Proficient data analyst and new processes developer/adapter Self-starter. Strong evidence of driving goals with minimal day-to-day supervision. Experienced in material handling equipment and large, complex integrated systems maintenance with strong statistical analysis skills Strong knowledge and experience with the major MHE integrators Exposure to Lean Concepts, TOC, layout design, cost/benefit analysis, labor productivity analysis (time studies, standardized work), safety/ergonomic/human factors. Strong working knowledge of MS Excel, AutoCAD, MS Project, and SQL MBA or other Masters degree and/or Six Sigma Black Belt Certification a plus Professional Engineering registration a plus Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,900/year in our lowest geographic market up to $216,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Office Manager

Agile Cold Storage Joliet, IL

Office Manager Joliet, Ilinois Overview: We are seeking an experienced Office Manager to join our team. The ideal candidate will be responsible for overseeing the daily operations of our office, managing administrative tasks, and ensuring the smooth functioning of the workplace. Primary Responsibility: Supervises Customer Service Representatives and provide problem resolution for customers, drivers, and warehouse operations. Essential Functions: 1. Supervise team as they receive, audit and process emails, EDI's from customers regarding new orders. 2. Promote training on processes, technologies, customers, and AGILE company information. 3. Recognize operational bottlenecks, escalate issues, and provide potential solutions. 4. Check departments work accuracy for errors. Provides performance feedback and coaching. 5. Determine work procedures, prepares work schedules, and expedites workflow. 6. Responsible for developing, motivating, and supervising a world-class customer service team. Utilize individual and team meetings to provide coaching, motivation, and recognition. 7. Communicate and manage staffing adjustments according to need including coordinating the exchange or shifting of agents to other areas by communication with the corresponding management. 8. Other responsibilities as required. Experience and Skills Qualifications/Additional Skills: 1. Associates/Bachelor's Degree or equivalent experience preferred, or an acceptable combination of education and experience 2. 3-5 years' work experience in Customer Service/Order Entry 3. 2-4 years' work experience in a Supervisory/Managerial role 4. Must have excellent time management skills 5. Must have excellent attention to detail 6. Demonstrable computer literacy, with Internet skills and general knowledge of business systems and MS Office Suite / Excel basic knowledge. 7. Ability to lead and direct others 8. Excellent problem resolution and follow-up skills 9. Ability to work in a fast-paced environment with a sense of urgency 10. Ability to supervise and motivate employees 11. Knowledge of federal, state, and local employment laws, such as Equal Employment Opportunity and Affirmative Action Preferred Skills Bilingual - Spanish Warehousing / USDA / Exporting knowledge Warehouse Management System experience - Billing, Invoicing, EDI, Order Entry, etc. Job Type: Full-time

Sales Manager

Hawk Volkswagen of Joliet Joliet, IL

Hawk Volkswagen of Joliet is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. Our Large Auto Dealership is looking for experienced, professional, and motivated individuals to join our team! Ideal candidates will have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast-paced environment. Responsibilities: Work directly with our employees and customers to develop relationships and help to enhance the sales process Build rapport with customers to establish customer network Provide training and support to the sales staff and assist in closing deals Help manage all other aspects of the department assigned Requirements: Prior automotive sales managerial experience Excellent communication and customer service skills Understanding of inventory control Strong computer & phone skills (Internet, MS Outlook, CRM) Professional Strong work ethic Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR) Benefits: Medical plans Dental plans Vision Life insurance paid by employer 401k Retirement plan & Employer match Paid Vacation Paid Personal Days Paid Holidays Employee Assistance Program (Family) Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.

New York, NY

Posted 5 days ago

Job Description

At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experienc Manager, Customer Experience, Relationship Manager, Customer, Technology, Management, Retail, Program