Call Center Customer Service Agent
Job Description
Call Center Customer Service Agent
Department: Emerald Logistix
Employment Type: Full Time
Location: Columbus, OH
Compensation: $18.50 - $24.00 / hour
Description
Job Title: Call Center Customer Service Agent
Location: Columbus,OH Job Type: Full-time
Job Summary: As a Call Center Customer Service Agent, you will play a pivotal role in enhancing the customer experience by providing top-notch service and support through various communication channels. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. You will be part of a dynamic team that values collaboration, efficiency, and exceptional service
Key Responsibilities
Handle inbound and outbound customer calls in a prompt and courteous manner. Address customer inquiries regarding products, services, and account information. Resolve customer issues and complaints effectively while maintaining a positive attitude. Document customer interactions accurately in our CRM system for future reference. Provide customers with information on promotions, services, and products. Guide customers through troubleshooting steps, providing technical support as needed.
Skills, Knowledge and Expertise
High school diploma or equivalent; associate's or bachelor's degree preferred. Proven experience in a customer service role, preferably in a call center environment. Excellent verbal and written communication skills with a friendly demeanor. Strong problem-solving skills and the ability to think quickly on your feet. Proficiency in using computers and navigating multiple software applications. Ability to work in a fast-paced environment while maintaining attention to detail.
Benefits
Competitive salary and performance-based bonuses. Professional development opportunities. Flexible working arrangements. Health, dental, and vision insurance. Paid time off and company-sponsored events.