Service Manager
Job Description
Overview:
Join the Titan Machinery team as a S ervice Manager where you will manage the stores service operations and ensu re top-notch customer satisfaction . In this pivotal role, yo ull o versee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.
This position is a great fit for your career if you::
Financial and Performance Management:
U
nderstand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow s , including work schedules, employee schedules, and customer work orders.
Customer Interaction and Experience
:
Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals.
Documentation and Communication
:
Supervise and schedule employees, market the service department to ensure a steady workflow, and e
nsure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner .
Safety and Compliance:
U phold environmental, health, and safety regulations , and e nsure all vehicles meet legal requirements.
If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.
Apply today and take the next step towards a rewarding career with Titan Machinery!
Qualifications:
Required:
2+ years related experience and/or related military experience, or related education/training (degree, certificate, etc )
Ability to travel up to 30% of the time and work flexible hours
Ability to effectively lead and manage people
Titan Machinery provides a generous total compensation package including the following benefits:
Health and Dental Insurance - Titan Pays the Premium for Single Coverage!!??
HSA (Health Savings Account) up to $1500 tax-free each year, contributed to your account by Titan Machinery.?
Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
401(k) with company matching on your FIRST DAY of employment?
Competitive PTO, Bereavement, Paid Volunteer EMT, Paid Firefighter leave plans
Paid Parental Bonding/Pregnancy-Related Leave?
Performance-based incentives??
View more about our benefits on our Careers website here:
https://www.titanmachinery.com/titancareers/careers/benefits
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions.
Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.