Outreach Coordinator - LIHEAP
Job Description
Job Description Job Description The LIHEAP Outreach Coordinator is responsible for planning, coordinating, organizing, and implementing all aspects necessary to deliver effective outreach events. The Coordinator is responsible for determining benefits eligibility to support low-income households in Champaign County to maintain utilities and provide information or referrals to address other identified service needs. Additionally, the Case Worker II – Utility Assistance supports the Utility Assistance Program staff in the absence of the Program Manager and ensures delivery of assigned duties and program services in accordance with the Agency Vision, Mission, and Values and applicable program contracts, manuals, and guidelines.
Requirements
Education in hospitality, communications, marketing, public relations, or a related field and documented experience of event planning, Bachelor degree preferred. Combination of education, training, and experience in the field may be considered. Strong background in customer services and human services.
Experience in planning events, coordinating, and collaborating with social service agencies, organizations, schools, health facilities, and other entities in Champaign County . Must demonstrate excellent listening skills, presentation and public speaking skills and the ability to share information effectively to diverse Ability to establish project management plans, assign team tasks, and develop mitigation plans to address potentials problems that may arise. Ability to pass criminal background
Multi-lingual skills preferred Valid driver’s license and ability to travel throughout Champaign County as necessary to conduct services at outreach sites. Ability to develop and implement processes for program service delivery. Ability to follow program procedures while adjusting work style to meet the program needs and needs of the client.
Ability to utilize organizational skills to manage all aspects of a client's case, including tracking activities, updating records and monitoring outcomes. Must manage files and documents and follow recordkeeping requirements.
Ability to handle program and client information in a confidential manner and report concerns as mandated. Ability to consistently and accurately use basic math skills to determine household income and benefit eligibility according to funder income limits.
Highly proficient data entry and computer skills and the ability to use and manage computer files, use databases, create spreadsheets and prepare
Ability to learn the use of web-based systems. Knowledge and respect for cultures/lifestyles and problems of poverty in the community. Knowledge of trauma-informed care principles. Ability to communicate effectively both written and orally. Proficient in English (spelling, punctuation, grammar). Computer skills needed to complete case documentation, data entry and timesheets.
Ability to work a flexible schedule to accommodate scheduling needs including evenings and weekends. Summary Status: Full-Time/37.5 hours per week Schedule: 8:00 a.m. – 4:30 p.m., M-F (Flexibility is necessary to support program goals.) Starting Hourly Wage: $23.41 Worksite Location: 1776 E. Washington Street, Urbana, IL 61802 Employee Benefits may be viewed at: https://ccrpc.org/about_rpc/human_resources/benefits/index.php Company Description Who We Are Champaign County Regional Planning Commission logoThe Champaign County Regional Planning Commission is an intergovernmental membership organization that provides a variety of programming in the areas of regional, environmental and transportation planning; economic, community, and workforce development; social services; early childhood education; and technical assistance in East Central Illinois. As a multi-faceted government agency, the Commission administers over 100 federal and state grants and contracts with an annual operating budget of $25 million and a staff of over 230 professionals housed in 12 locations serving over 30,000 clients annually. In 2016, the Champaign County Regional Planning Commission reached a 50-year milestone in promoting, planning, and facilitating improvements to the health, safety, welfare, education, economic conditions, environment, and development within our region. We are proud of our many achievements over the past 50 years and look forward to continuing to devel Company Description Who We Are\r\n\r\nChampaign County Regional Planning Commission logoThe Champaign County Regional Planning Commission is an intergovernmental membership organization that provides a variety of programming in the areas of regional, environmental and transportation planning; economic, community, and workforce development; social services; early childhood education; and technical assistance in East Central Illinois. As a multi-faceted government agency, the Commission administers over 100 federal and state grants and contracts with an annual operating budget of $25 million and a staff of over 230 professionals housed in 12 locations serving over 30,000 clients annually.\r\n\r\nIn 2016, the Champaign County Regional Planning Commission reached a 50-year milestone in promoting, planning, and facilitating improvements to the health, safety, welfare, education, economic conditions, environment, and development within our region. We are proud of our many achievements over the past 50 years and look forward to continuing to devel