Customer Support Representative at Russell Tobin

Immediate Start

Customer Support Representative

Pontera New York, NY

DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. RESPONSIBILITIES Provide software support and troubleshoot basic technical issues. Respond to all client questions and issues in a quick and comprehensive manner. Escalate technical issues to the relevant internal teams. Communicate and solve issues with cross-functional teams via phone, email, and video chat. Work on specific projects as needed. REQUIREMENTS Exceptional team player with the ability to relate to and care for customers. Excellent verbal and written communication skills. High energy, positive, and can-do attitude. High intellect, quick to learn, and eager to excel. Comfortable in a fast-paced, high-growth start-up environment. Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook. Bachelor’s degree or equivalent. WHAT WE OFFER Compensation : $55,000 to $60,000 annually Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy) Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr

Work Life Balance

Customer Support Representative

Parsley Health New York, NY

About us: Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results. The opportunity: As a Customer Support Representative, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program, and resolving member complaints in a professional and timely manner. This role works closely with our clinical and sales departments to ensure member satisfaction and loyalty. PST hours are preferred. What you’ll do: Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints. Maintain ownership of member issues from receipt of the initial request to resolution. Follow up with members to ensure their issues have been resolved to their satisfaction. Maintain a comprehensive understanding of the company's products and services. Utilize member feedback to identify opportunities for improvement and report trends. Assist in developing initiatives to enhance member experience and satisfaction. Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform. Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries. Ability to think on your feet and de-escalate member situations. Assist members with renewal questions and encourage continued care. Collect feedback from members and process cancellations. Support members’ scheduling and member portal navigation needs and troubleshoot as needed. This is an evolving and growing department, and role requirements may change and expand as Parsley Health grows. Other duties as assigned. What you’ll need: At least one year of relevant work experience in a one-to-one client/patient-facing role. Healthcare tech/start-up experience preferred. An empathetic customer-service approach that ensures your members feel heard and cared for. Call management system experience preferred (i.e., Regal.io). A passion for helping others. Excellent oral and written communication skills. Can comfortably resolve issues over the telephone. A detail-oriented mindset with a knack for organization and clarity - nothing slips through the cracks. Proactivity, autonomy, and commitment to excellence in your work. Flexibility as roles and responsibilities are subject to change and new ones may be assigned. Ability to work from home in a quiet space to conduct phone calls. Benefits and Compensation: Equity Stake. 401(k) + Employer Matching program. Remote-first with the option to work from one of our centers in NYC or LA. Complimentary Parsley Health Complete Care membership. Subsidized Medical, Dental, and Vision insurance plan options. Generous 4+ weeks of paid time off. Annual professional development stipend. Annual wellness stipend. Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. The salary for this role is $24.25/hour ($50,440 annually). We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process. At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. Important note: In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. Please note: We will never communicate with you via Microsoft Teams. We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment. We look forward to connecting! #LI-Remote #J-18808-Ljbffr

Dynamic Environment

Peer Advocate , HIV Support Services (Staten Island)

Community Health Action of Staten New York, NY

Job Description Job Description Description: Title: Peer Advocate , HIV Support Services (Staten Island) Department : Health Care Coordination Reports To: Comprehensive Services Coordinator Location: 56 Bay Street 4th floor, Staten Island, NY 10301 Position Status: Part-time (24hrs/week) FLSA Status: Non-exempt Pay & Benefits: The pay range for this role is generally $17.79-$19.23 per hour commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more! Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community. POSITION SUMMARY: Community Health Action of Staten Island, in partnership with Sun River Health, has developed a collaborative program to enhance care engagement, improve HIV health outcomes, and promote the well-being of people living with HIV/AIDS (PLWH/A) in Queens and Staten Island. The Ryan White Support Services program addresses unmet social service needs that have significantly hindered their access to and engagement in HIV and other essential medical care. This program will expand services to Staten Island and establish community-based, non-Medicaid eligible services in Queens to assess, identify, and address unmet social determinants of health (SDOH) needs. The Peer Advocate position was created as research and CHASI’s values dictate that involving people who have their own lived experience with substance use, mental health conditions, and/ or HIV is invaluable in reaching and helping the population. The Peer Advocate mentors and guides individuals using their experiences to support people in a way that shows people that living a healthy life with HIV is not only possible but sustainable. The Peer Advocate maintains appropriate positive, professional interpersonal relationships with staff, participants, volunteers, and the community. They will be well versed in all CHASI and Sun River Health services to refer and link clients appropriate to services. DUTIES & RESPONSIBILITIES: Provide overview of program, department, and agency services through Orientation activities; Accompany participants to provider sites to give support and navigation assistance; Co-facilitate group activities that teach clients how to identify high risk thoughts or actions and slow down impulsive behavior to change their thought patterns for prosocial behavior; Assist with community outreach and program promotion to inform the public of available agency resources, as needed; Provide food and nutrition counseling/education ; Successfully complete required food and nutrition counseling and education training held by the College of Staten Island; Conduct telephone and office-based follow up with individuals to identify and address barriers to care and treatment; Provide reminder phone calls to reinforce retention in care and services; Reach out to participants to follow up on referrals made and to engage them into programming; Outreach individuals who miss appointments; Attend and participate in staff development trainings as required; Actively participate in regularly scheduled supervision and attend team meetings; Complete all program documentation in a timely manner; Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values; Other duties as assigned. Requirements: QUALIFICATIONS: Hold a NYS AIDS Institute Certified Peer credential, preferred. Other Peer certification from a reputable program can also be considered OR be able to obtain certification within first 6 months of hire. Lived experience with HIV is highly preferred; candidates with lived experience with substance use and/or mental health conditions are welcomed also welcomed. High school diploma or high school equivalency is highly preferred. Bilingual Spanish is highly desired. Possess an understanding of community-level work and the importance of collaborating and coordinating with other organizations. Effective oral and written communication skills. Ability to juggle priorities and manage time productively; thrives in a fast-paced environment. Knowledge of community resources and organizations in Staten Island. Demonstrate organizational & problem-solving skills. Proficient in Microsoft Word, PowerPoint, and Excel. Familiarity with electronic health records or a willingness to learn. CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff.? People of color, LGBTQ,?women, and?people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex,?sexual orientation, gender identity,?age, genetic information, disability or marital status.

Customer Service Delivery Advocate

Carvana New York, NY

Job Description Job Description We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below: Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Base compensation of $22.00 p/h Opportunity to increase hourly compensation by .50 cents every 3 months based on performance! You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer. Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more! We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements. * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions About Carvana At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English. Company Description WE'RE DISRUPTING THE AUTO INDUSTRY Carvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process. Our goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana-certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing. Company Description WE'RE DISRUPTING THE AUTO INDUSTRY\r\n\r\nCarvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process. \r\n\r\nOur goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana-certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing.

Customer and Operations Support (83668)

Swoon New York, NY

Job Description Job Description Duration : 6 months Location: Hybrid (New York, NY) Once in the office every two weeks - Top Skills: Customer Support experience Operations management experience (attention to detail) Ownership Key Responsibilities Concierge order experience (EOQ: ~25 orders per week per person) Coordinate orders with clients Build catering orders for external approval Place orders and support order adjustments Merchant order management and rapid acquisition (EOQ: ~15 orders per week per person) Coordinate orders with merchants that fall outside the scope of our existing product Work with mx to ensure orders meet clients needs (e.g. enough food) Enable catering orders from merchants not previously onboarded into our LO program Delivery Support (EOQ: ~5 orders per week per person) Client facing representative, ensure things go smoothly Provide support above and beyond the scope of colleagues (e.g. purchase utensils last minute) Support training and onboarding new members into our catering program Core Job Requirements Client facing experience (restaurant, catering, or account management experience is a plus) Ability to solve problems on the fly and get to a desired outcome Strong work ethic, flexible schedule, and a bias towards action Strong written and communication skills Detail oriented with an eye for design (e.g. order set up and menu presentation Company Description Come get Swoon’d!! Swoon handles the staffing need of over 80 Fortune 500 clients. We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row. Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020. Company Description Come get Swoon’d!!\r\nSwoon handles the staffing need of over 80 Fortune 500 clients.\r\nWe have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r\nSwoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

Director, Customer Onboarding & Support

Axomic New York, NY

Job Description Job Description Salary: $120,000 - $160,000 per year We are looking for a New York City based Director, Customer Onboarding & Support to join our talented, dynamic, and rapidly growing global team. This role requires local employees to work in-office 2 days per week at our NYC location. Company Description OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of the built world. We are a diverse group of hard-working and entrepreneurial people dedicated to solving complex challenges, working hard on meaningful projects, and celebrating our successes. We are looking for extraordinary people to join our industry-leading and incredibly talented team! Our inspirational and fun working environment, innovation-driven, fast-growing company, and ambitious projects are just a few reasons why you will love working here. As a company we are passionate about ensuring that diversity and inclusion are championed, and that everybody has a seat at the table. We promote a culture where everyone feels valued, and we have adopted policies to ensure we hire from a diverse pool of candidates. OpenAsset employs 85 people and is growing rapidly. OpenAsset has partnered with Marlin Equity Partners, an $8bn private equity fund, to help the business scale its sales, technical and management capacity to meet accelerating demand for its B2B SaaS product. Director, Customer Onboarding & Support The Director of Customer Onboarding & Support is a key stakeholder in the Customer Success Org, playing a pivotal role in driving the onboarding, activation, and continuous support of our customers. Youll be responsible for managing and coaching the Managers that lead our Customer Onboarding/Implementation and Support Teams which are made up of skilled Implementation Managers that serve as project managers and product experts, as well as technical Support Engineers. Reporting directly to the VP, Customer Success & Growth youll be responsible for shaping our onboarding journey, from the first customer interaction to full adoption and integration of our product into client workflows. With a focus on time to value (TTV), youll develop and implement strategies that accelerate product adoption and enable our clients to unlock key activation milestones that drive long-term customer success at all points in the customer lifecycle. Working closely with OpenAssets Customer Success and Account Management leaders, you will align your teams strategies and workflows with key initiatives that drive upsell and renewal strategies, expanding use of OpenAsset across the client base. As a leader, you will be able to translate those strategies into effective directions for your team; working alongside them to successfully execute programs that provide a high quality customer experience. Responsibilities Accelerate Time to Value: Optimize existing processes and implement new ones that focus on increasing value, promoting high product adoption, and helping customers achieve desired outcomes quickly with OpenAssets key features. Reporting & Insights: Set and track KPIs related to time to value, product adoption, and customer satisfaction, reporting these metrics to executive leadership. Exceptional Customer Experience: Ensure each interaction with the Onboarding and Support Teams provides a top-tier value-focused customer experience, establishing a strong foundation for long-term success. Cross-Functional Partnership: Collaborate with Product, Engineering, Sales, Marketing, and Customer Success teams to support the smooth integration of OpenAsset solutions and optimize resources for customer outcomes. Team Leadership & Development: Work with team Managers to build, mentor, and lead high-performing Onboarding and Support Teams with a customer-first focus on measurable outcomes. Client Services: Expand OpenAssets Professional Services function to best support the ongoing needs of our client base for implementation, custom configurations, and best practice advisory services. Required Experience 5+ years experience in customer onboarding, customer success, or related roles, with at least 1-2+ years in SaaS leadership (People Management) Familiarity with SaaS analytics platforms, customer success software, product usage tracking tools Comfortable with the process of managing plug and play integration tools and discussing the flow of data between systems in a way that enables you clearly articulate technical concepts Skilled in using CSPs, Onboarding or other software to manage complex projects and ensure successful onboarding outcomes. Experience designing and implementing effective onboarding strategies and processes that promote customer success and value realization. Strong skills in inspiring, coaching, and developing high-performing, customer-focused teams with a hands-on, collaborative approach. Strong empathy for customers combined with a passion for growth, revenue, and understanding value drivers in recurring revenue models. Excellent presentation and communication skills, with the ability to influence senior stakeholders internally and externally. Analytical and process-oriented, with a demonstrated commitment to continuous learning, personal growth, and improvement. Bonus points if you have Experience with leveraging AI in the context of driving strategies for or improving customer onboarding and retention. Benefits Competitive salary Medical / Dental / Vision coverage 20 days paid time off per year + federal holidays (UK style!) 5 paid sick days Work from home flexibility Commuter benefits 401k Paid parental leave "Getting Started" Stipend Career growth and development opportunities This position is not eligible for visa sponsorship. Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualificationswe do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.

Knowledge Manager, Customer Support

Captions New York, NY

Job Description Job Description Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos for social media, marketing, sales, and more. We're on a mission to serve the next billion. We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. You'll join an early team and have an outsized impact on the product and the company's culture. We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures (Series C lead), Kleiner Perkins (Series B lead), Sequoia Capital (Series A and Seed co-lead), Andreessen Horowitz (Series A and Seed co-lead), Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more. Check out our latest financing milestone and some other coverage: The Information: 50 Most Promising Startups Fast Company: Next Big Things in Tech The New York Times: When A.I. Bridged a Language Gap, They Fell in Love Business Insider: 34 most promising AI startups Time: The Best Inventions of 2024 ** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) ** About the Role and Team: Captions is revolutionizing how creators and businesses generate and edit videos. We are seeking a skilled Knowledge Manager to create, organize, and maintain user-friendly resources that empower our customers and internal teams. Reporting to the Head of Customer Support, you will manage a variety of documentation systems, including customer-facing help centers, API references, and internal procedures. You’ll also play a key role in onboarding new employees, becoming an expert in Captions and its ecosystem. This role is ideal for someone passionate about simplifying complex ideas and driving excellence in education and documentation. Key Responsibilities: 1. Customer-Facing Product Changes Develop and maintain the Help Center to support iOS, Android, and desktop apps, ensuring content is clear, accessible, and up-to-date. Create and manage API documentation tailored for enterprise clients and partners, ensuring clarity and usability for developers. Maintain and update a comprehensive changelog to track feature releases, experiment results, and app version updates. Work with product and product marketing to plan for major feature releases. 2. Quality and Training of Agents Train and optimize Captions’ AI agent to provide accurate and helpful responses to customers. Monitor and assess agent performance, identifying areas for improvement and implementing enhancements. 3. Internal Docs and Procedures Organize and maintain internal documentation to support workflows for the Customer Experience, Product, Engineering, and Marketing teams. Ensure internal stakeholders have well-structured, actionable resources that align with company goals and processes. Act as the point of contact and SME for onboarding new Captions employees. Preferred Qualifications: Experience : 6+ years in a similar role, managing customer-facing help centers, API references, and internal documentation. Technical Experience: Deep knowledge of APIs and familiarity with tools like Postman Tools : Experience with documentation tools such as Mintlify, Notion, Guru, or Readme. Experience with product and project management tools like Linear and StatSig. Technical Writing Expertise : Ability to simplify complex concepts into clear, concise, and actionable documentation. Cross-Functional Collaboration : Ability to work effectively with Product, Engineering, Marketing, and Customer Experience teams to align documentation with business goals. Deep learner empathy: You instinctively see content through a beginner's eyes, constantly evaluating and refining your work for maximum clarity and impact. Product knowledge and enthusiasm: You understand Caption’s capabilities and are passionate about helping others unlock its full potential. Chasing perfection: You obsess over every detail—from word choice to visual aids—ensuring your content is both concise and comprehensive. You know when to use text, images, or interactive elements to make concepts click. Benefits: Comprehensive medical, dental, and vision plans 401K with employer match Commuter Benefits Catered lunch multiple days per week Dinner stipend every night if you're working late and want a bite! Doordash DashPass subscription Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc) Multiple team offsites per year with team events every month Generous PTO policy and flexible WFH days Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note benefits apply to full time employees only. Compensation Range: $90K - $150K

Customer Experience Advocate

Pontera New York, NY

Job Description Job Description Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Experience Advocate to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. RESPONSIBILITIES Provide software support and troubleshoot basic technical issues. Respond to all client questions and issues in a quick and comprehensive manner. Escalate technical issues to the relevant internal teams. Communicate and solve issues with cross-functional teams via phone, email, and video chat. Work on specific projects as needed. REQUIREMENTS Exceptional team player with the ability to relate to and care for customers. Excellent verbal and written communication skills. High energy, positive, and can-do attitude. High intellect, quick to learn, and eager to excel. Comfortable in a fast-paced, high-growth start-up environment. Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook. Bachelor's degree or equivalent. WHAT WE OFFER Compensation : $55,000 to $60,000 annually Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Customer Success Advocate

Bask Health New York, NY

Job Description Job Description Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients Manage all current customer data Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform Finding comfort in working in a fast-paced startup environment Believing no task is too small and no task is too tall Work Weekends Requirements Requirements **What makes you a great fit for this role: ** 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in the telehealth space Experience with large- to enterprise-sized customer book of business Creative problem solver with a determination to succeed Independent and motivated, with the wisdom to seek help where needed An entrepreneur Highly articulate, ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.) Benefits Benefits: Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Customer Support Representative

Pontera New York, NY

Job Description Job Description Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. RESPONSIBILITIES Provide software support and troubleshoot basic technical issues. Respond to all client questions and issues in a quick and comprehensive manner. Escalate technical issues to the relevant internal teams. Communicate and solve issues with cross-functional teams via phone, email, and video chat. Work on specific projects as needed. REQUIREMENTS Exceptional team player with the ability to relate to and care for customers. Excellent verbal and written communication skills. High energy, positive, and can-do attitude. High intellect, quick to learn, and eager to excel. Comfortable in a fast-paced, high-growth start-up environment. Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook. Bachelor's degree or equivalent. WHAT WE OFFER Compensation : $55,000 to $60,000 annually Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Columbus, OH

Posted 20 days ago

Business

19USD - 20USD per hour

Job Description

Job Description Job Description If you have some customer service experience in your background and is willing to grow a career within a respectable company, Russell Tobin has the right fit for you. We are currently hiring an Account Representative (Customer Support - Bank Call Center) person to grow an amazing team in Columbus, OH. Location : Columbus, OH Industry: Finance Contract : 6-12 months (possible perm/extension) Pay Range: $19/h - $21/h Bachelor’s or associate degree highly preferred Previous customer support experience Financial industry experience a plus Ability to contribute in a fast paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.