Ecommerce Customer Service Rep
Job Description
Job Description Job Description
E-Commerce Customer Service Representative
A manufacturer and wholesaler of quality residential and commercial lighting products located in Rancho Dominguez, California is currently seeking an E-Commerce Customer Service Representative. Our ideal candidate should have experience with customer inquiries regarding on-line merchandise or orders via phone, portals, and emails and corresponds with customer. They must be able to assist with processing incoming orders, cancellations, and parts, maintain open orders, and assist sales with all required reports. They must assist customers with product selection and replacements, and suggest various product options that are available.
Job Responsibilities & Duties
Review and effectively extract incoming orders via vendor portals & emails. Process & enter incoming orders in a timely manner, maintain high level of accuracy. Field inbound customer service calls & emails to support E-Commerce business. Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters. Respond to tickets on portals within 1 business day; update data when discrepancies occur to prevent future similar occurrences. Communicate cross-departments to fulfill customer requests such as obtaining estimated freight charges. Cross-team collaboration to ensure E-Commerce order fulfillment remains efficient on daily basis. Provide & upload tracking information on all shipment per customer’s requirements. Actively maintain, track, allocate, and release backorders. Assists account managers as needed with quotes, chargebacks, program updates, updating procedures and miscellaneous duties. Daily filing/scanning of pick list, uploading invoices, and processing credit/debit memos. Maintains a clean, safe and unobstructed workspace.
These duties are not exclusive, and with consideration of the job requirements and employee’s skills, this job description can be added to or taken away at the discretion of the employee’s immediate supervisor.
Job Skills and Requirements
AA Degree and/or or equivalent in CSR experience (minimum 2 years), preferably in an E-Commerce or emailed based setting. A demonstrated team player working in an open, team-driven environment. Pleasant and professional written and verbal communication skills. Have excellent grammatical skills. Be comfortable working with computers and web-based applications. Open to feedback and has desire to learn and improve on the responsibilities and duties of this job. Excellent attention to detail, strong organization skills, and the ability to multi-task in a high-volume workflow are required. Demonstrated PC skills; MS Office programs (Intermediate) is required, Excel (Intermediate) preferred. Ensure regular, timely attendance.
Benefits
Comprehensive Medical Dental Vision Life Insurance 401K (including company matching) Paid Vacation 10 paid Holidays
Please email resumes to [email protected]