Teller

Job Description Job Description

Queenstown Bank is Celebrating 125 Years of Community Banking!

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues , Customers and the Community Every Day!

Summary:

This position is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments; preparing daily settlements of teller cash; greeting customers, delivering prompt and efficient service; following all required security procedures and policies and promoting business for the Bank.

Duties and Responsibilities:

Receives retail and commercial deposits. Cashes checks, savings withdrawals and U.S. Savings Bonds. Accepts loan payment and utility payments, makes cash advances, handles change orders, issues Official checks. Confirms all necessary documents are properly authorized, are in proper form and are within authorized limits. Makes decisions when questionable items are presented for cashing. Examines documents for endorsements, and issues receipts as applicable. Recognizes situations where a hold is warranted to ensure collectability of funds. Balances cash drawer daily and verifies cash being returned to the vault. Provides effective customer service by answering customer questions and troubleshooting issues with ATM/Debit cards, online banking, and other account related issues. Resolves problems within given authority. Participates in the branch opening and closing procedures and adheres to established security practices to ensure safety of the branch, staff, and customers. Recognizes opportunities to cross-sell the Bank’s other products and services, refers customers to appropriate staff as needed. Complies with and works toward branch goals to achieve or exceed branch growth potential. Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position. Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules. Adheres to Company’s Safety and Security Policies and Procedures. Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance. Performs other duties as assigned by management

Qualifications (Knowledge, Skills, Abilities, Education and Experience) :

High school diploma or (GED) required. 1 year of cash handling or customer service experience preferred. Strong computer skills to include database and Microsoft Office. Ability to work independently and as a team member. Detail oriented. Basic math skills to include the ability to calculate interest and balance accounts. Ability to count currency, coin, and negotiable instruments in a timely manner. Excellent communication skills. Good organizational and time management skills

Physical Demands and Work Environment:

Mobility sufficient to perform activities required of position, including travel to branch locations Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc. Ability to actively engage in necessary communications with internal and external customers.

Company Benefit Offerings for eligible employees:

Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date) 12 Paid Holidays (including Birthday) 401K retirement plan with up to a 4% Company match and immediate vesting Tuition Reimbursement Employer paid life insurance Employer paid disability insurance Voluntary life and disability insurance Employee Assistance Program Employee Discounts and Perks

Compensation:

The posted pay range for this position reflects a good faith estimate. Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.

Queenstown Bank is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank is an E-Verify participant.