Crisis Intervention Specialist

SUMMARY: Provides direct supervision and crisis intervention services to young people and/or families participating in the Crisis Program. Effectively communicates program, agency, and community resource information to prospective clients and the general public. REPORTS TO: Crisis Program Manager DEPARTMENT: Crisis Program SUPERVISES: N/A

CRITICAL SUCCESS FACTORS (COMPETENCIES) (What knowledge, skills and abilities are needed for success in this position?) • Invested in client success • Ability to communicate with youth, families, and professional staff in supportive and encouraging way • Shows initiative to take on multiple tasks • Demonstrates ability to remain calm in crisis situations • Focuses and invests majority of shift on client interaction • Ability to adjust approach to meet individual client needs • Collaboratively works toward solving problems MAJOR RESPONSIBILITIES / ACTIVITIES 1. Engages with young people and/or families to prevent crisis situations by phone and on a walk-in basis. If a crisis situation is present, then initiates appropriate crisis intervention techniques. 2. Initiates the crisis intervention intake process with each youth who seeks admission to the Crisis program. Conducts risk assessment through completion of the intake process and assures youth meet admission criteria to complete admission to program.

3. Answers incoming phone calls to the Crisis Program. Communicates the purpose and benefits of the Crisis Program and other Huck House programs as applicable with callers. Provides resource information on other community programs as deemed necessary.

4. Provides crisis intervention and facilitates crisis groups to clients in the Crisis Program. Engages youth in Non-Violent Crisis Intervention when escalating behaviors in youth and/or families occur.

5. Accurately completes all required documentation and reporting within established timeframes.

6. Performs general housekeeping, cooking and other routine maintenance duties in the Crisis center as needed. 7. Attends and participates in bi-weekly team meetings and small group discussions. 8. Proactive and attentive to needs of youth, teammates, and program. 9. Completes other duties as assigned.

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