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Customer Experience Specialist jobs in Franklin

Best Match

Managed Care Specialist (RN or LPN)

Brickyard Healthcare Franklin, Indiana

We rely on and trust our Managed Care Specialist (RN or LPN) to provide centralized or field based case management for managed care and commercial insurance payers and residents. The right candidate for this role is a dedicated and compassionate team-player. Why Work For Us? Excellent pay with multiple incentives: Excellent health benefits packages Career advancement opportunities Education reimbursement program of up to $7,500 per year Flexible scheduling available Benefits & Conditions: No waiting period for enrollment Three health plan options Delta Dental VSP Vision Free Basic Life Insurance Disability, Critical Illness, Accident & Legal Coverage 401(k) Retirement Plan Employee Assistance Program Responsibilities: Communicates, negotiates, and acts as liaison between Living Center/ Agency and the insurance plan to ensure proper level of payment is assigned for services provided Communicates care plan to insurance case managers with emphasis on strong discharge planning Communicates insurance benefits to all levels of associates and families Understands provisions of contracts and associated exclusions Provides cost analysis and negotiation of services and/or rates Consults on appeals, retro authorizations and collections issues Qualifications: · Licensed as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) · Minimum two (2) years clinical experience preferred · Minimum two (2) to three (3) years case management experience preferred · Must be capable of maintaining regular attendance

Best Match

Aerospace Medicine Specialist/Flight Surgeon

United States Air Force Franklin, Ohio

CARING FOR THOSE WHO FLY The stresses and conditions that result from working in extreme conditions require unique, specialized care. Aerospace Medicine Specialists/Flight Surgeons are primary care physicians for pilots and crew members traveling in air or space. These physicians discover, prevent and manage the various physiological responses that result from encountering exceptional environments, enabling our Airmen to stay in peak condition and continue their jobs in the air. REQUIREMENTS You must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum Education M.D. or D.O. degree and completed an ACGME- or AOA-accredited program of postgraduate specialty training Qualifications Completion of a primary course in aerospace medicine Must possess an aeronautical rating of Flight Surgeon, Senior Flight Surgeon or Chief Flight Surgeon Completion of a residency at a fully accredited residency program Minimum 12 months of experience as a flight surgeon (Aerospace Medicine Specialist only) Board eligible in Aerospace Medicine (Aerospace Medicine Specialist only) Completion of Officer Training School course Must be between the ages of 18 and have not reached your 48th birthday

Best Match

Purchasing Specialist - 92F Petroleum Supply Specialist

U.S. Army Franklin, IN

ELIGIBLE FOR UP TO A $16K SIGNING BONUS. Talk to your recruiter for details. Job Overview: As a Petroleum Supply Specialist, you'll supply the Army with the fuel it needs to maintain a state of readiness at all times. You'll...

Supply Chain Specialist - 92F Petroleum Supply Specialist

U.S. Army Franklin, IN

Equipment Specialist

Servpro Industries, LLC Franklin, KY

What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups Personal and professional development program Job Summary The Equipment Specialist supports the Equipment Manager by maintaining current product lines and identifying, evaluating, and validating new equipment products and technologies. Responsibilities include operating equipment, monitoring performance, and providing customer support via phone and email, leveraging strong product knowledge. You will Develop working knowledge of all equipment to include general operation, troubleshooting steps, and repair actions. Handle in-bound calls and emails concerning all aspects of the professional equipment line. Provide guidance and expertise to help diagnosis issues and provide recommended repair steps. Support new equipment validation process - specifically perform initial equipment set up, operation and breakdown. Record data on spreadsheets during evaluation process. Provide write-ups and notes summarizing evaluation and product suggestions. Assist in equipment, documentation editing and review, including manuals, parts lists, and product education videos. Maintain equipment receipt, storage and shipping. Maintain and organize test cell area. Participate in the development and amendment of equipment testing protocols used in equipment evaluation. Coordinate, process, and transport truck mount installations with Product and Vehicle Sales departments and truck mount installers. Create and maintain documentation and photos for files for each installation. Support the RMA/Warranty Analysts with processing paperwork and evaluating returned items. Help maintain and edit online documentation/ education for equipment work group. Support a continuous improvement attitude and environment; strives to enhance offerings and results. Assist the Equipment Manager in preparing technical documents and/or presentations as needed. Work cross-functionally with division teams to implement and support system/divisional changes. Coordinate employee equipment “take home” program. Schedule, track and assess equipment designated as employee “take home” equipment. Provide divisional support outside of stated role as needed. Work with Department Managers to ensure shared resources are available to meet divisional and corporate goals. You have · 1 to 5 years of relevant experience in equipment maintenance and/or equipment troubleshooting. · Working knowledge of basic equipment maintenance and maintenance tools. · Self-starter mentality. · Excellent communication skills: Ability to read, write, and communicate and provide technical support with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner. · Familiarity with the water and fire restoration environment or experience with a related business such as auto parts or hardware store would be beneficial. · Experience handling multiple tasks effectively and in an organized manner. · Adaptability and the ability to work with competing demands as this role is heavily influenced by outside factors such as storm and franchise demand. · Strong computer skills and proficiency with Microsoft Office Suite, particularly Excel and Word. · A strong desire to support the franchises and corporate strategic plan and be a team player. Education · High school diploma or G.E.D. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Market Development Specialist

Servpro Industries, LLC Franklin, KY

Immediate Start

Managed Account Specialist

Servpro Industries, LLC Franklin, KY

Web Content Specialist

Servpro Industries, LLC Franklin, KY

What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups Personal and professional development program Job Summary This position creates online content for all internal and external web and social media properties as well as coordinating an editorial calendar to organize content delivery dates. The Web Content Specialist will be responsible for providing editorial judgement and brand guidance for web and social content. This position will also provide training and resources for web and social initiatives and providing intermediate and advanced web-related customer service. Major Duties and Responsibilities Create new content for all internal and external web properties, ensuring consistency and compliance with brand agency and legal guidelines. Coordinate a Web Marketing Department Editorial Calendar that plans all necessary communication and resources. Coordinate and develop content for Web Marketing Monthly Newsletter and grow the subscriber base. Develop/Coordinate Servpro.com and Franchise website content. Develop communication plans and implementation strategy surrounding new initiatives During storm events, create website landing pages and other resources, as necessary. Provide editorial judgement, guidance, and voice for team communications to franchise community, social media, and out-ward facing websites. Provide guidance, training, and editorial judgement for the Web Marketing team members and other stakeholders. Develop training resources to support Web Marketing product launches and initiatives. Deliver live presentations at convention workshops, area meetings, NFTP, FMC, ServproTV, and other forums. Coordinate the development of the Social Media calendar that plans social content to meet business objectives. Assist with the development of social media content. Coordinate the development of social media SOPs and cross train on the social media platform dashboard. Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience. Support the Franchise community via Web Services emails, phone support, and help desk support tickets. Maintain a customer service log of all customer service transactions. Review website content submitted by Franchisees in a timely manner, ensuring it meet brand standards and guidelines. Coordinate the creation of e-mail addresses for new and resale Franchises that meet the required format, including testing each e-mail address and registering it with stakeholders. Complete web projects as assigned by the Online Marketing Manager. Required Qualifications Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner. 5 years’ experience in professional communications: determining editorial requirements, establishing an appropriate narrative, writing and editing business content Creative, diplomatic, cool under pressure, and fantastic interpersonal skills. Self-motivated with the ability to manage complex situations with limited supervision. Excellent customer service knowledge and experience in order to provide web marketing related customer support to internal and external customers. Possess strong organizational and time management skills with excellent attention to detail. Enjoy working in a dynamic and efficient team that can easily shift in a new direction. Ability to effectively communicate information and ideas in written and verbal format while building and maintaining relationships with the Franchisees. Possess a basic understanding of marketing and advertising fundamentals. An intermediate understanding of search engines, search engine optimization (SEO), content marketing, and paid search advertising. Experience with directory listings, review websites, and social media preferred. Experience working with third party vendors to develop standard operating procedures and creative asset workflow. Must be a team player with the confidence to take the lead and guide other departments when necessary. Good technical background and ability to pick up new software and processes quickly. Knowledge of the Company’s industry or previous Franchise experience preferred. Bachelor’s Degree Working Conditions Fast-paced, high pressure office environment. Standard working hours, based on a 40 hour work week. Additional working hours required as needed to complete testing assignments and projects on schedule. Minimal travel as required for business needs. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Posted 9 hours ago

Social Media Content Specialist

Servpro Industries, LLC Franklin, TN

Posted 9 hours ago

Immediate Start

Senior Content Marketing Specialist

Servpro Industries, LLC Franklin, KY

What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups Personal and professional development program Job Summary This position creates online content for all internal and external web properties as well as coordinating the content team deliverables for publication. The Senior Content Marketing Specialist will be responsible for providing editorial judgment and brand guidance for web content. This position will also provide training and resources for web initiatives and provide web-related customer service as needed. Major Duties and Responsibilities Create new content for all internal and external web properties, ensuring consistency and compliance with brand agency and legal guidelines. Meet with the web marketing, SEO, and SEM teams to ideate and define content goals. Research content and consumer trends to ensure that content is relevant and appealing. Develop content strategies to effectively reach the desired target audience and marketing goals. Create content for a variety of platforms including blogs, websites, communications, and training resources. Proofreading and editing content before publishing. Visual storyteller, creating thought leadership content for conferences and webinar presentations. Manage content calendars and ensure that the content remains consistent across all platforms. Lead coordination with the marketing and writing teams to ensure timely delivery of assignments. Track consumer and content analytics and generating reports and presentations. Keep up to date with content trends, consumer preferences, and advancements in technology. Develop and lead a content marketing process to optimize web properties. Create articles and web content to educate consumers and optimize web pages for better search engine performance. Develop communication plans and implementation strategy surrounding new initiatives. Create website landing pages and other resources as necessary. Manage and coordinate content for Web Marketing Monthly Newsletter. Develop training resources to support Web Marketing product launches and initiatives. Deliver live presentations at convention workshops, area meetings, NFTP, FMC, ServproTV, and other forums. Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience. Support the Franchise community via Web Services emails, phone support, and help desk support tickets. Complete web projects as assigned by the Web Operations Manager. Required Qualifications (Knowledge, Skills, and Abilities) Strong online SEO copywriting, content developing and proofing experience. 4 years experience in content marketing: determining editorial requirements, establishing an appropriate narrative, writing and editing business content. 4 years experience with content management systems. 3 years of experience in search engine optimization (SEO), and SEO tools. Excellent customer service knowledge and experience to provide web. marketing related customer support to internal and external customers. 4 years experience strong understanding of marketing and advertising fundamentals preferred. Experience in search engine optimization (SEO) for content marketing and content marketing principles. Coordinate closely with in-house SEO Specialist and SEO agencies to plan and create content to meet business goals. Experience creating original content quickly and efficiently at scale. Experience using content management systems to maintain and disseminate content. Requires flexibility, attention to detail, and ability to get things done quickly. Experience in user testing and A/B testing methods to optimize and apply learning. Excellent written and verbal communication skills using a clear, straight-forward, and professional manner. Creative, diplomatic, cool under pressure, and fantastic interpersonal skills. Self-motivated with the ability to manage complex situations with limited supervision. Experience in customer service to provide web marketing related customer support to internal and external customers. Possess strong organizational and time management skills with excellent attention to detail. Enjoy working in a dynamic and efficient team that can easily shift in a new direction. Experience working with third party vendors to develop standard operating procedures and creative asset workflow. Must be a team player with the confidence to take the lead and guide when necessary. Good technical background and ability to pick up new software and processes quickly. Knowledge of the Company’s industry or previous Franchise experience preferred. Education Bachelor’s Degree in Business, Communications, or related-field is required. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status

Operations Specialist

Cabinets To Go Franklin, TN

Description Cabinets To Go has an opening for an Operations Support Specialist . The Operations Support Specialist will be responsible for monitoring performance reporting for their assigned regions/stores. The purpose of this position is to optimize daily activities and performance of the business. The operational support specialist will work to improve the operations of the organization so that we become more effective, efficient and compliant. Joining the Cabinets To Go team makes you part of the largest specialty retailer for kitchen and bath in the United States, providing our customers with a the best selection of cabinets, flooring, bath vanities, countertops, backsplashes, knobs and pulls, closet systems and installation. Benefits: Medical, Dental and Life insurance is available at no charge to the employee. Additional family member coverage is available at reasonable prices. Optional Benefits Include: Vision, short term and long term disability insurance and 401K with 100% employer match of first 3% of contributions and 50% match on the next 2% of contributions. GENERAL RESPONSIBILITIES: Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards. Assisting with the implementation of new processes and procedures. Identifying ways to improve customer experiences. Tracking and reporting on operational performance. Maintaining policy and procedure documents. Manages quality, costs and the efficiency of the organization. Reengineers processes to improve efficiency. Recommends process improvements for every day operating procedures. Review unassigned HOT leads daily, work with Store/Regional teams to get customers processed quickly. Review/monitor Store write off SOs and report address as needed Run open orders report weekly. Validate stores are fulfilling orders, claim parts, and samples daily. Run open invoices report, focusing on aging invoices. Ensure required training classes are up to date, validate forklift certifications. Run store inventory report weekly, contact stores and reallocate any available inventory. May also process any items needing moved to "As Is". Validate maintenance issues are being handled in a timely manner, follow up on any outstanding. Review RMA report weekly, work with Store manager to clear any open RMA's by cancelling or processing. Review inventory discrepancies reported at store level. Actively engaged in the OS&D process (Over/Short and Damaged) with both store and DC Review orders for allocation issues at store level Initiate pullback from store to DC Write SO, PO, and TO's as needed for inventory corrections and/or pullbacks at store level Guide stores through doing a physical inventory as needed Reporting of specified metrics on weekly/monthly basis Ensure stores are operating on current SOPs Managing day-to-day operations. GENERIC SKILLS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Regular attendance and punctuality are required as a full-time employee in order to perform all the essential functions. The requirements listed below are representative of the knowledge, skill and/or ability required. Proven experience in sales, retail or corporate roles Skill in the analysis and re-engineering of systems, processes, and procedures. Skill in organizing resources and establishing priorities. Records maintenance skills to include database development and management. Ability to develop, evaluate, and edit the content, structure, and format of a range of written materials. Advanced verbal and written communication skills. Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community. Competency in NetSuite, 2020 Design, and Microsoft Office, Excel and Teams Able to work under a flexible schedule PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must have ability to stand for long periods. Is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must be able to lift and/or move up to 50 pounds repeatedly. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be occasionally exposed to heat and/or humid conditions. This job description is intended to describe the essential functions and general content of the requirements for the position. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to change the functions and responsibilities of this position as necessary, at any time. Requirements EDUCATION/EXPERIENCE: High School Diploma or Equivalent. 1 year experience in high volume retail setting helpful. Proficient in MS Excel.

Staffing Specialist

Tradesmen International Franklin, TN

Description: The Staffing Specialist (internally titled Project Coordinator) is part of a centrally managed team responsible for effectively and consistently filling client orders with qualified, safety-minded Tradesmen Field Employees (FEs) across the Tradesmen National footprint with a market specific focus. The Staffing Specialists are a company asset, filling priority orders as assigned, leveraging current FEs with known track records for safety and skill within their assigned market and beyond. Staffing Specialists are responsible for following a high-volume, internal recruiting strategy and process. Staffing Specialists are responsible for determining when new recruits are needed and will work with the Workforce Coordinators to ensure a qualified pipeline of external candidates and full cycle hiring support. Staffing Specialists own the hiring decision, leveraging compelling and engaging virtual interviewing and evaluating techniques. Staffing Specialists follow a consistent process to maintain accurate FE records, profiles, and availability to ensure productive fill rates and detailed insight into safety, skill, reliability, and employee interest. Staffing Specialists positively impact FE retention by nurturing meaningful employee relationships in a virtual environment, ensuring FE availability is clearly understood and communicated to the sales team. Staffing Specialists support the sales process and play a leading role in operational planning to ensure the right FEs are identified, dispatched, and supported on a job-by-job basis. Staffing Specialists can be client facing, performing inside sales and client relations as needed. Staffing Specialists are the face of Tradesmen and are responsible for presenting Tradesmen as an employer and partner of choice in both a live and a remote environment. Job Overview: Drive Safety Culture Ensure safety culture is upheld through the employee selection process and by maintaining accurate safety records, ensuring minimum safety qualifications are met and engaging in activities to drive and promote safety. Ensure only qualified and safety-minded FEs are being selected and dispatched Conduct thorough and compliant interviews and follow all interview protocol Maintain high standards for obtaining necessary jobsite information Conduct safety walkouts and jobsite visits as needed Maintain accurate employee records regarding safety and safety training Fill Orders Fill orders by recruiting and selecting the best internal and external candidates that meet the unique qualifications for specified orders and have a proven track record for safety and skill. Leverage internal recruiting process including new campaigns, pipeline building, and re-engagement efforts to prioritize current and former TI FEs with known track records for safety and skill Conduct compelling and effective virtual and in-person hiring evaluations for new TI FEs using the SCORE program Maintain accurate FE records and lead lists to ensure clear line of sight into employee skillset, interest, and availability for matching with new orders Drive FE commitment and retention through effective engagement and employee utilization strategies Manage relationships with sales to ensure clear line of sight into project needs and employee resources Coordinate Projects Create the game-plan to effectively fill incoming orders and provide ongoing oversight of existing projects by staying on-top of project end-dates, client needs, and opportunities to upsell. Lead strategic operations meetings and support sales by leveraging opportunities to utilize existing employee resources and new hires Ensure timely and relevant updates of project end-dates and availability of currently working FEs Leverage the internal recruiting process to inform sales of current available FEs, quickly react to new priority orders, and drive sales activity based in FE availability Requirements: Previous HR/Staffing or Recruiting background is highly preferred. Prior experience fostering and developing relationships in a remote environment would be beneficial. Experience with iCIMS (Applicant Tracking System) and Excel is a plus. Prior construction knowledge is a plus, but not required. Exceptional communication skills, written and verbal Prior experience with remote collaboration tools and meeting platforms Ability to foster relationships, trust, and partnerships in a remote environment Exceptional relationship building skills, able to relate, trustworthy and credible Team player, willing to pitch-in and do what it takes to get the job done Process ownership Strong attention to detail Ability to multi-task, organization and prioritization skills Thrives in fast-paced, high-volume environment Excels and is passionate about creating exceptional client and candidate experiences Uses data to inform and influence efforts, results oriented Persistent, able to push through challenges and adversity Out of the box thinker, able to creatively problem solve Capable of learning new processes and systems quickly Adaptable and able to open to dynamic and evolving work environment Regular and predictable attendance Spanish speaking is strongly preferred. Benefits: Total Rewards Benefits include competitive pay with annual incentive bonus potential. Benefits include 401k, vacation and holidays, medical, dental, short term disability, and voluntary supplemental life insurance. Tradesmen International is an EO employer - M/F/Veteran/Disability Recruiter Name: Ethan Smith Recruiter Phone Number: 5678993227 Location: US-TN-FRANKLIN

Clinical Lab Specialist

A-Line Staffing Solutions Franklin Lakes, New Jersey

A-Line Staffing is now hiring a Clinical Lab Specialist in Franklin Lakes, NJ. The Clinical Lab Specialist will be working for a Fortune 500 company and has career growth potential. This is a full-time position, 40+ hours per week. Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. If you are interested in this position, please apply directly to this job posting, text Jenise Nottage at 586-473-6098 or email resume to [email protected]. Compensation: The pay for this position is $57 per hour Benefits are available to full-time employees after 90 days of employment A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Highlights: This position is a contract assignment with the potential to be hired permanently based on attendance, performance, and business needs The required availability for this position is Monday – Friday, 8:30 AM – 5:00 PM On-site in Franklin Lakes, NJ Working with human blood; a 10-panel drug test is required All candidates must have a valid license that covers the length of the assignment Candidates must provide documentation regarding their Hepatitis B vaccination status before employment Responsibilities: Conduct scientific investigations, provide input on study design, execution, and reporting for in-vitro diagnostic devices Perform clinical testing and manage laboratory studies using various methodologies Maintain laboratory instruments, reagent test systems, and inventory to align with lab priorities Implement and document Quality Assurance and Quality Control procedures for laboratory instruments and methods Conduct instrument verification per CLSI guidelines and maintain compliance with GLP and GCP standards Perform Clinical Software Validations (CSV) and new instrument validation/qualification following IQ/OQ/PQ best practices Stay up-to-date with clinical laboratory science trends, participate in continuing education, and attend industry-related events Train new employees (permanent and temporary) on laboratory workflow Support product troubleshooting as it relates to clinical results and ensure scientific integrity in product claims and communications Manage projects ranging from individual-focused initiatives to complex multi-study clinical evaluations Resolve customer complaints through clinical investigations and provide support for product development and post-market surveillance Requirements: Education: BS/BA/MA in Clinical Laboratory Science, Medical Technology, Biology, Life Sciences, or a related field is required Experience & Skills: Strong knowledge of clinical laboratory science Experience with clinical laboratory disciplines, including phlebotomy, chemistry, hematology, coagulation, urinalysis, and point-of-care testing Proficiency with laboratory instrumentation and various diagnostic testing platforms Familiarity with GCP/GLP and ISO regulations Experience with human blood specimen collection and laboratory best practices Strong troubleshooting skills related to clinical results and laboratory instruments Strong computer and project management skills Knowledge of LIS/LIMS systems and their applications in laboratory settings If you are interested in this position, please apply directly to this job posting, text Jenise Nottage at 586-473-6098 or email resume to [email protected].

LCS Sales Project Specialist

Krones Franklin, Wisconsin

LCS Sales Project Specialist Make your application after reading the following skill and qualification requirements for this position. KRONES designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service. We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. JOB PURPOSE/SUMMARY: Interpret customer requirements; develop, prepare, and follow-up on quotes and orders until released to engineering in coordination with customer, sales, order management, and project management. RESPONSIBILITIES: Maintain key data points in the customer relationship management (CRM) system. Answer customer questions related to the Krones product line. Interpret customer requirements; develop, prepare, and follow-up on quotes and orders until released to engineering. Once orders are released to engineering, the end-to-end project manager will take over the customer communication and project execution. Coordinate and lead internal and external calls, meetings, and communications between stakeholders and project team from project scope to quote and final sales order. Communicate with sales, product specialist, engineers, order management, and project management to clarify project details, risk level (complex), and project timelines. Follow up on inquiries (with stakeholders) for additional information when needed. Coordinate, identify, and confirm customer object samples for KINC item lines, and when applicable, send samples to AG or OEMs for non-KINC lines prior to status 20. Document and assign classification status for samples needed for engineering and product specialist. This involves reading sample drawings (bottle, caps, labels, etc.) and layouts. Classify objects and complete status updates in SCDD. Set key project dates in SAP that will be tracked and monitored by order management and project management after release to engineering. Communicate with customer for final order, ETA status, and hand-off to project management point person. Understand and execute domestic and international customer-specific topics including, but not limited to, hazmat materials protocol, incoterms, SAP shipping conditions, logistics, customs clearance process, proforma creation, and commercial invoices. Create request for service estimate in SharePoint for quotes >$100K or as requested by customer. Review the sales process, communicate and implement process improvements with management. Travel as required (about two times per year). Perform other duties as assigned. COMPETENCIES: Must be able to perform multiple work assignments and constantly prioritize workload/volume issues to ensure that deadlines and customer expectations are met or exceeded whenever possible. Must have excellent verbal and written communication skills as well as an elevated level of interpersonal skills for internal and external customer interaction. Must be able to work in a high volume, intense work environment while consistently working to meet or exceed deadlines and maintaining a personal sense of urgency. Must be capable of customer care while maintaining a high level of customer satisfaction. MINIMUM REQUIRED QUALIFICATIONS: A two-year technical degree or equivalent experience. Internal and external customer support and communication experience. Experience with MS Office Suite. Independent work, teamwork, problem solving, and organization skills. PREFERRED QUALIFICATIONS: Qualified candidates should have two years of practical work experience in related industries. Project management and Sales experience. ERP system experience. CRM system experience. Krones, Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish

Service Specialist

Apple Franklin, TN

As a Service Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Customer Service Specialist

PRETZILLA Franklin, WI

SUMMARY: Reporting directly to the director of sales operations, theCustomer Service Specialist is responsible for providing extraordinary customer service. The Customer Service Specialist will be tasked with onboarding new customers, managing customer orders from PO to pick up to final payment, and customer communications including managing incoming email, product pricing, and general product inquiries. The individual in this role will also assist with maintaining our broker relationships and customer promotions. PROJECTS/RESPONSIBILITIES: Manage incoming customer calls related to product availability, delivery, and general inquiries. Route customer issues to appropriate person and track complaint in database. Accurately complete the daily Order Management cycle including entering orders into ERP system, updating customers on status, and collaborating on escalated order dates. Contact customers to ensure order pickups are scheduled and request shipping bids for delivery orders. Assist Accounts Payable to resolve invoice discrepancies. Follow and understand proper Good Hygiene, Safe Work Practices, and Good Manufacturing Practices (GMPs) to aide in providing a safe quality product. Complete training related to food and personal safety as required. Other responsibilities and duties as assigned. SKILLS & QUALIFICATIONS: Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential. Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross-functional teams. Exceptional communication skills and situational adaptability; capable of clearly conveying Pretzilla standards. Ability to work independently and efficiently, exercise initiative, resourcefulness, and good judgement. Flexible and comfortable working under pressure in a fast-paced environment. EDUCATION & EXPERIENCE: Required One (1) to three (3) years of experience in a customer-facing role Previous experience working with distributors and brokers Proficient in the use of the Microsoft Office Suite of Products: Excel, PowerPoint, Word, Access, Outlook Preferred Previous experience with EAP/CRM systems, specifically Microsoft NAV

Customer Account Specialist

Resource Label Group LLC Franklin, TN

Job Description Job Description Job Overview:Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With twenty-seven locations across the U.S. and Canada, Resource Label Group provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee centric, collaborative culture that is technology driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.The Customer Account Specialist will play a crucial role in supporting the sales cycle by facilitating customer orders for products via order entry and basic account servicing. The ideal candidate will have excellent technology and communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus. This position reports to the Manager, Customer Service.Office Hours: Monday - Friday 8a - 5pResponsibilities:Speaks directly with internal and external customers collecting customer information and product specifications.Receives purchase orders from customers via email, fax, or telephone. Reviews all aspects of the order before accepting order and confirming.Processes new purchase orders into the system specific to individual job and customer including any delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders always maintaining clear and fluid communication.Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.Routes inquiries and complaints in a timely manner exhibiting excellent service and follow through.Prioritize workload as necessary, which may require selecting from several alternatives to best meet the needs of the business.Receives tickets for shipped or delivered products and begins billing process; verifies shipping report against packing lists and reviews Customer Transaction Report.Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.Key Characteristics we are looking for:Problem Solving: Identifies and escalates problems in a timely manner; Gathers and communicates information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Initiative : Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.Customer Focus: Recognizes potential customer problems, escalates, and solicits help when needed; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.Conflict Management: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.Teamwork and Collaboration: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Qualifications:One to two years related experience and/or training; or equivalent combination of education and experience.Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, vendors and customers.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to read and interpret ruler, scales and other measurement devices.While performing the duties of this job, the employee is regularly required to sit and talk. The employee is occasionally required to stand and walk.Why work with us? Take a look at all we have to offer!Paid Time Off and Paid HolidaysComprehensive and Competitive Medical, Dental and Vision coverageCompany Paid Short-Term Disability Insurance and Life InsuranceAdditional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage PlansExcellent 401(k) retirement plan with generous company contributionWe pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organizationWe believe in rewarding our employees with performance-based salary increasesCheck out this video to learn more about us! https://vimeo.com/553408937/659ab4290fJob Type: Full-timePay: $20.00 - $30.00 per hourExpected hours: 40 – 50 per weekBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insurancePaid time offReferral programVision insuranceShift:Day shiftExperience:Manufacturing: 1 year (Required)Customer service: 3 years (Required)Ability to Commute:Franklin, TN 37067 (Required)Ability to Relocate:Franklin, TN 37067: Relocate before starting work (Required)Work Location: In personCompany Description At Resource Label Group, we are a full-service manufacturer of custom label design and printing for a wide range of industries. With full-scale capabilities coast-to-coast and 33+ locations across North America, we are dedicated to delivering cutting-edge label printing with a national reach and local touch.As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee-centric, collaborative culture that is technology-driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients. Company Description At Resource Label Group, we are a full-service manufacturer of custom label design and printing for a wide range of industries. With full-scale capabilities coast-to-coast and 33+ locations across North America, we are dedicated to delivering cutting-edge label printing with a national reach and local touch.As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee-centric, collaborative culture that is technology-driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.

Retention Specialist

VineBrook Homes, LLC Franklin, Ohio

RESIDENTIAL RETENTION SPECIALIST POSITION SUMMARY/OBJECTIVE VineBrook Homes is currently seeking a customer service-sales oriented individual to join our team. The Retention Specialist is responsible for developing and enhancing relationships within our community, focused on renewing leases and driving rent growth. The ideal candidate will have proven experience working with prospects or residents in a residential property management setting. Responsibilities may include implementing and executing monthly renewal goals, conducting market surveys, conducting inspections of current resident homes, and participating and helping with resident activities or community events. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage Lease Expirations using the Lease Expiration 12-month Forecast Forecasting number of renewals expiring in the next 120 days and six months, organizing, and prioritizing the response for renewals accordingly to meet the goal of the Portfolio Sending notices at least 90 days prior to lease expiration, tracking the responses and non-responses to determine next appropriate steps Establishing Recommended Annual Unit Rent Increase to meet the Rent Growth Goals of the Portfolio? Recommending increases for Portfolio Managers approval? Understanding of the rental market and the competing properties within The Companys asset class.? Such understanding will lead to providing and making recommendations for annual rent increases Communicating Renewal Notices/Offers via letter, email, and phone on a weekly basis? Functions as the point of contact for all Tenant-In-Place Acquisitions. Scheduling and conducting thorough in-person inspection of existing resident homes to review present conditions and habitability Cataloging outstanding issues / concerns with the residence.? Where these exist, interface with The Companys Service Personnel to review and clear these concerns and provide follow-up where necessary with both the renewing resident and Service Personnel? Organizing and scheduling communication deadlines to properly on-board new Tenant-In-Place Acquisitions according to the SOP Conveying VineBrook Resident Expectations to the Tenant-In-Place and secure VB Lease signing Entering and uploading lease renewals Functions as the representative on behalf of VineBrook Homes in the active participation in the Homeowners Associations Maintaining records of bylaws and meeting minutes for each HOA and understanding how changes can impact the portfolio Maintain a full understanding the obligations of the HOA and VineBrook as it pertains to maintenance and upkeep of properties involved Requires attendance to HOA meetings on behalf of VineBrook and, where possible, board membership Provide support, when required, in processing lease renewal for all existing resident lease expirations Must provide reports to Property Managers on activity and changes occurring in HOAs Scheduling and conducting thorough in-person inspection of existing resident homes to review present conditions and habitability Cataloging outstanding issues / concerns with the residence.? Where these exist, interface with The Companys Service Personnel to review and clear these concerns and provide follow-up where necessary with both the renewing resident and Service Personnel Enforcing the residents lease Determining appropriate recommendations for The Companys next response (renew, renewal with landlord offer to upgrade residence, renew subject to resident clearing violations, or do not renew) Securing signed renewal leases Entering and uploading lease renewals into Yardi Resident Lease Termination/Accepting Notices to Vacate from residents Understanding the reasons for resident move-out and how the company can respond to curb potential negative occupancy trends Occupancy Changes To include processing Roommate Addendums according to the SOP, Entering and uploading Occupancy Changes into Yardi Transfer Requests To include processing Transfer Requests according to the SOP Alteration Requests?? To include inspections and validating requests for approval by Portfolio Managers MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) High School diploma Prior residential property management and/or leasing experience Some college or industry related certifications preferred? Highly organized Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills? Ability to multi-task? Ability to thrive in a fast-paced environment? Aptitude with computers, internet, network phone systems, MS Office, and Salesforce? Must be capable of working effectively with people from differing backgrounds/education levels?? 2-5 years Experience in property Management?? Must be a natural connector. Ideal candidate will overcome objections and sell our residents on?the value of continuing their residency with The Company Must be organized and possess the ability to manage time and schedules? Must be patient. Introducing a rent increase requires the ability to not only sell the increase but sell our company. Residents often bring their complaints and concerns to the table at time of renewal, and a resolution requires patience and understanding?? Must be a problem solver? Must follow through and honor commitments made to residents, especially when working to resolve maintenance issues Must have financial astuteness, specifically having the ability to calculate rents and charges without guidance and assistance Valid drivers license is a requirement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITYPrior management experience is not a requirement of the Retention Specialist but is highly recommended. While this position does not include managing other VineBrook employees, the role requires a heavy focus on the management of a process and set of responsibilities.? ? TRAVEL Local travel is required.? Applicant must have a valid drivers license in the state in which the position is based. Regular inspections are necessary to maintain the value of our assets.?? OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. VineBrook Homes LLC (VineBrook) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.

💰 Highest-Paid Customer Experience Specialist in Franklin

Franklin

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Immediate Start

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Web Content Specialist

Servpro Industries, LLC Franklin, KY

What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups Personal and professional development program Job Summary This position creates online content for all internal and external web and social media properties as well as coordinating an editorial calendar to organize content delivery dates. The Web Content Specialist will be responsible for providing editorial judgement and brand guidance for web and social content. This position will also provide training and resources for web and social initiatives and providing intermediate and advanced web-related customer service. Major Duties and Responsibilities Create new content for all internal and external web properties, ensuring consistency and compliance with brand agency and legal guidelines. Coordinate a Web Marketing Department Editorial Calendar that plans all necessary communication and resources. Coordinate and develop content for Web Marketing Monthly Newsletter and grow the subscriber base. Develop/Coordinate Servpro.com and Franchise website content. Develop communication plans and implementation strategy surrounding new initiatives During storm events, create website landing pages and other resources, as necessary. Provide editorial judgement, guidance, and voice for team communications to franchise community, social media, and out-ward facing websites. Provide guidance, training, and editorial judgement for the Web Marketing team members and other stakeholders. Develop training resources to support Web Marketing product launches and initiatives. Deliver live presentations at convention workshops, area meetings, NFTP, FMC, ServproTV, and other forums. Coordinate the development of the Social Media calendar that plans social content to meet business objectives. Assist with the development of social media content. Coordinate the development of social media SOPs and cross train on the social media platform dashboard. Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience. Support the Franchise community via Web Services emails, phone support, and help desk support tickets. Maintain a customer service log of all customer service transactions. Review website content submitted by Franchisees in a timely manner, ensuring it meet brand standards and guidelines. Coordinate the creation of e-mail addresses for new and resale Franchises that meet the required format, including testing each e-mail address and registering it with stakeholders. Complete web projects as assigned by the Online Marketing Manager. Required Qualifications Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner. 5 years’ experience in professional communications: determining editorial requirements, establishing an appropriate narrative, writing and editing business content Creative, diplomatic, cool under pressure, and fantastic interpersonal skills. Self-motivated with the ability to manage complex situations with limited supervision. Excellent customer service knowledge and experience in order to provide web marketing related customer support to internal and external customers. Possess strong organizational and time management skills with excellent attention to detail. Enjoy working in a dynamic and efficient team that can easily shift in a new direction. Ability to effectively communicate information and ideas in written and verbal format while building and maintaining relationships with the Franchisees. Possess a basic understanding of marketing and advertising fundamentals. An intermediate understanding of search engines, search engine optimization (SEO), content marketing, and paid search advertising. Experience with directory listings, review websites, and social media preferred. Experience working with third party vendors to develop standard operating procedures and creative asset workflow. Must be a team player with the confidence to take the lead and guide other departments when necessary. Good technical background and ability to pick up new software and processes quickly. Knowledge of the Company’s industry or previous Franchise experience preferred. Bachelor’s Degree Working Conditions Fast-paced, high pressure office environment. Standard working hours, based on a 40 hour work week. Additional working hours required as needed to complete testing assignments and projects on schedule. Minimal travel as required for business needs. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Posted 9 hours ago

Social Media Content Specialist

Servpro Industries, LLC Franklin, TN

Posted 9 hours ago

Immediate Start

Senior Content Marketing Specialist

Servpro Industries, LLC Franklin, KY

What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups Personal and professional development program Job Summary This position creates online content for all internal and external web properties as well as coordinating the content team deliverables for publication. The Senior Content Marketing Specialist will be responsible for providing editorial judgment and brand guidance for web content. This position will also provide training and resources for web initiatives and provide web-related customer service as needed. Major Duties and Responsibilities Create new content for all internal and external web properties, ensuring consistency and compliance with brand agency and legal guidelines. Meet with the web marketing, SEO, and SEM teams to ideate and define content goals. Research content and consumer trends to ensure that content is relevant and appealing. Develop content strategies to effectively reach the desired target audience and marketing goals. Create content for a variety of platforms including blogs, websites, communications, and training resources. Proofreading and editing content before publishing. Visual storyteller, creating thought leadership content for conferences and webinar presentations. Manage content calendars and ensure that the content remains consistent across all platforms. Lead coordination with the marketing and writing teams to ensure timely delivery of assignments. Track consumer and content analytics and generating reports and presentations. Keep up to date with content trends, consumer preferences, and advancements in technology. Develop and lead a content marketing process to optimize web properties. Create articles and web content to educate consumers and optimize web pages for better search engine performance. Develop communication plans and implementation strategy surrounding new initiatives. Create website landing pages and other resources as necessary. Manage and coordinate content for Web Marketing Monthly Newsletter. Develop training resources to support Web Marketing product launches and initiatives. Deliver live presentations at convention workshops, area meetings, NFTP, FMC, ServproTV, and other forums. Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience. Support the Franchise community via Web Services emails, phone support, and help desk support tickets. Complete web projects as assigned by the Web Operations Manager. Required Qualifications (Knowledge, Skills, and Abilities) Strong online SEO copywriting, content developing and proofing experience. 4 years experience in content marketing: determining editorial requirements, establishing an appropriate narrative, writing and editing business content. 4 years experience with content management systems. 3 years of experience in search engine optimization (SEO), and SEO tools. Excellent customer service knowledge and experience to provide web. marketing related customer support to internal and external customers. 4 years experience strong understanding of marketing and advertising fundamentals preferred. Experience in search engine optimization (SEO) for content marketing and content marketing principles. Coordinate closely with in-house SEO Specialist and SEO agencies to plan and create content to meet business goals. Experience creating original content quickly and efficiently at scale. Experience using content management systems to maintain and disseminate content. Requires flexibility, attention to detail, and ability to get things done quickly. Experience in user testing and A/B testing methods to optimize and apply learning. Excellent written and verbal communication skills using a clear, straight-forward, and professional manner. Creative, diplomatic, cool under pressure, and fantastic interpersonal skills. Self-motivated with the ability to manage complex situations with limited supervision. Experience in customer service to provide web marketing related customer support to internal and external customers. Possess strong organizational and time management skills with excellent attention to detail. Enjoy working in a dynamic and efficient team that can easily shift in a new direction. Experience working with third party vendors to develop standard operating procedures and creative asset workflow. Must be a team player with the confidence to take the lead and guide when necessary. Good technical background and ability to pick up new software and processes quickly. Knowledge of the Company’s industry or previous Franchise experience preferred. Education Bachelor’s Degree in Business, Communications, or related-field is required. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status

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💰 Highest-Paid Customer Experience Specialist in Franklin

Franklin

Looking for Customer Experience Specialist positions in Franklin? Explore local job openings and connect with employers today. Your next career move starts here