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Customer Services Representative jobs in New York

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Customer Support Representative

Pontera New York, NY

DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a...

Dynamic Environment

Customer Service Representative

The WISH Clinic Bronx, NY

Overview We are seeking a highly organized and personable individual to join our team. The ideal candidate will play a pivotal role in ensuring smooth operations through...

High salary

Customer Service Representative (Brooklyn Onsite)

Continuum Global Solutions Brooklyn, NY

Position Location: This position will ...

Customer Experience Representative

Government Employees Insurance Company Long Beach, NY

Customer Service Representative – Melville, NY Salary: $21.34 per hour/$43,000 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve...

Boiler and Machinery Risk Engineer (Representative or Consultant)

Zurich Insurance Company Ltd. New York, NY

Zurich is seeking a Machinery Breakdown Risk Engineer. The qualified individual must reside within New York City, Long Island, or Northern New Jersey. This is a field role with approximately 25% overnight travel. This is a work from home role and includes a company car. As a Machinery Breakdown Risk Engineer you are responsible for: Providing jurisdictional inspections and machinery breakdown risk assessment services for customers and business partners. Provides intermediate machinery breakdown consultative services to customers, including identifying exposures with significant loss potential, investigation of cause/effect of major losses and hazard/machinery breakdown management programs. Provides basic level training for customers, service design and coordination, marketing, and loss investigations. Final candidates will also be subject to a Motor Vehicle record background check, because this position includes a company car. The role will be filled at the Risk Engineering Representative or Risk Engineering Consultant level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position. Basic Qualifications: Risk Engineering Representative: Bachelors Degree and 2 or more years of experience within Boiler and Machinery in the Risk Engineering and Safety area OR High School Diploma or Equivalent and 4 or more years of experience within Boiler and Machinery in the Risk Engineering and Safety area OR Risk Engineering Consultant: Bachelors Degree and 3 or more years of experience within Boiler and Machinery in the Risk Engineering area OR High School Diploma or Equivalent and 5 or more years of experience within Boiler and Machinery in the Risk Engineering area Preferred Qualifications: Knowledge within the boiler and machinery industry segment Relevant experience in the assessment of risk, based on what is required by Machinery Breakdown specific competency standards National Board of Boiler and Pressure Vessel Inspectors Commission Card Navy Nuclear School Insurance industry experience Advanced Microsoft Office skills (Microsoft Outlook, Excel, Teams, and Word) Strong communication and organization skills Experience working in a team environment Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The combined salary range for this position is $64,600.00 - $121,700.00. The starting salary range for the Risk Engineering Representative is $64,600.00 - $105,900.00 and for the Risk Engineering Consultant is $74,300.00 - $121,700.00. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ). A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more. As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): AM - New York, AM - New York Virtual Office Remote Working: Yes Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-AW1 #LI-ASSOCIATE

Customer Service Representative

Pls Financial Services, Inc. New York, NY

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the face of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and s Customer Service, Customer Service Representative, Representative, Store Manager, Retail

Customer Service Representative

Liberty Management New York, NY

Liberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client meetings to stay up to date with services and sales goals Upsell products and services that will be beneficial and to increase sales margins Achieve or exceed individual and team sales goals Maintain detailed records and daily communications with customers Create positive and professional relationships with customers We are looking for our Customer Service Representatives to not only become successful in the role but also grow with us. We want to provide our Representatives with unlimited training and leadership development so that they can achieve their highest growth goals and take their careers as far as they want. BUT, this growth opportunity does not come easily to just anyone. We are looking for our Customer Service Representative to: Have a minimum of GED/high school equivalent Have experience in a customer service, sales, or applicable customer-facing position Possess an intense drive and desire for success Thrive in building relationships, communicating with different types of people, and helping people Operate with the highest level of integrity, honesty, and transparency Constantly push the needle forward, challenge the status quo, and reach to exceed performance expectations Have a competitive nature - being sports-minded is a plus! #LI-Onsite

Posted 9 hours ago

Medicare Sales Representative II

MetroPlus Health Plan New York, NY

Medicare Sales Representative II Job Ref: 115641 Category: Sales Department: FACILITATED ENROLLMENT Location: 50 Water Street, 7th Floor, New York, NY 10004 Job Type: Regular Employment Type: Full-Time Hire In Rate: $65,000.00 Salary Range: $65,000.00 - $65,000.00 Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. The Medicare Sales Representative II provides greater access to health insurance, by providing education and assistance to Medicare individuals. The Medicare Sales Representative II is involved with health education through the distribution of health ed. materials and arranging for health screenings. In addition, the Medicare Sales Representative II provides Facilitated Enrollment, helps facilitate the continuance of health insurance, and offers assistance with recertification. Job Description Identify prospective enrollees and determine eligibility for participation in MetroPlusHealth's Medicare product. Understand and apply all policies and procedure pertaining to: Disclosures and provisions of the MetroPlusHealth Medicare product. Enrollment and disenrollment. Conduct home visits, and personalized appointments as needed to complete the enrollment process. Market MetroPlusHealth Medicare line of business on-site at hospitals, senior centers, assisted living facilities, community events and other sites as designated. Understand the covered benefits, non-covered benefits, exclusions, and exemptions. Educating enrollees on all aspects of the Plan, as well as answering questions regarding Plan's features and benefits. Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies-this includes providing enrollees with all corresponding materials and documentation. Complete applications and field reports such as Presumptive Eligibility reports, and personnel forms (time sheets, expense reports, etc.) in a timely and accurate manner. Work closely with the Outreach Representatives, Customer Service Representatives Eligibility Representatives and other MetroPlusHealth personnel to resolve member concerns regarding complaints and potential enrollments or disenrollments. Establish and maintain a positive working relationship with facility and site staff community and provider organizations, as well as City and State regulatory agencies. Assist members in accessing health care, transportation needs and other services or issues as they occur and pertain to members. Conduct and participate in telemarketing/outreach efforts as required. Provide detailed reports of production and outreach activities. Develop a presence in the local community to help generate enrollments. Making presentations to large groups of seniors. Required to complete Annual Medicare Training Minimum Qualifications Must have a High School Diploma or GED, College Degree or coursework preferred 3-5 years of Sales/Customer Relations experience required Medicare Sales experience preferred Public speaking experience Excellent organizational, written and communication skills Excellent verbal, and presentation skills are necessary Excellent problem-solving skills Highly motivated and goal directed Must be able to work in a multi-ethnic, multi-cultural environment Must be sensitive to chronic conditions and disabilities Bi-Lingual and Multi-Lingual a plus Must be self-confident, independent thinker and maintain a professional presentation of self Must demonstrate flexibility and willingness to learn Ability to coordinate and execute Sales events Assist with departmental projects when needed Computer skills required (Excel, PowerPoint, Word, Microsoft teams) Licensure and/or Certification Required: Must possess a valid NYS Life, Accident and Health Agent License at the time of employment. License must remain valid at all times during employment with no lapse in coverage. Must maintain all required continuing education requirements and renew license in advance of its expiration. Valid NYS Driver's License is a plus Professional Competencies: Integrity and Trust Customer Focus Functional/Technical skills Written/Oral Communication #mph50

Posted 9 hours ago

MLTC & MAP Sales Representative II

MetroPlus Health Plan New York, NY

MLTC & MAP Sales Representative II Job Ref: 115921 Category: Managed Long Term Care Department: FACILITATED ENROLLMENT Location: 50 Water Street, 7th Floor, New York, NY 10004 Job Type: Regular Employment Type: Full-Time Hire In Rate: $65,000.00 Salary Range: $65,000.00 - $65,000.00 Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. The Managed Long-Term Care (MLTC) Sales Representative II provides access to MLTC and MAP insurance, by providing education and assistance to long-term care recipients. The MLTC Sales Representative II provides education on Managed Long-Term Care and Medicaid Advantage Plus features and benefits to consumers, providers, and business partners. Job Description Educate and enroll Medicaid and Medicare/Medicaid dual eligibles for the MetroPlusHealth Managed Long-Term Care (MLTC) and Medicaid Advantage Plus (MAP) products. Identify eligible Medicaid and dual-eligible Medicare/Medicaid consumers via Home Care Agencies, Adult Day Care Centers, DME Provider offices, Caregiver Resources Centers, specialty provider offices, HHC Long-Term Care Facilities, etc. Understand and apply all policies and procedures pertaining to: Disclosures and provisions of the various MetroPlusHealth Plan products. Enrollment and disenrollment for each line of business. Remain knowledgeable of services available and utilized by Medicaid and dual-eligible Medicare/Medicaid consumers eligible for MLTC and MAP, i.e., In Home Services for the Elderly Program, Housing Options, Government Benefits, shopping assistance, exercise classes, meals on wheels, etc. Responsible for understanding the basic concepts, features, benefits of MetroPlusHealth MLTC and MAP products. Responsible for selling the services provided by the Plan, such as covered benefits, non-covered benefits, exclusions and exemptions. Provide education on Managed Long-Term Care and Medicaid Advantage Plus features and benefits to consumers, providers, and business partners. Responsible for remaining informed of, and adhering to, marketing activity guidelines as set forth by various agencies such as HRA, DSS, SDOH. Responsible for assisting the consumer with the following: Selecting a PCP Completing required marketing materials and documentation as determined by MetroPlusHealth and various regulatory agencies such as HRA, DSS, SDOH. Completion of enrollment form, required documents and reports i.e. transmittal reports, batch sheets top process an application for a Medicaid and dual-eligible Medicare/Medicaid consumer eligible for MLTC and MAP. Follow up on "Leads" and "Referrals" from family members, and caregivers of consumers eligible for enrollment in the MetroPlusHealth MLTC and MAP products. Responsible for always maintaining an adequate supply of marketing materials. Responsible for meeting marketing enrollment goals as set forth by the Plan. Conduct presentations to Home Care Agencies, support groups, caregiver trainings, etc. as well as conduct home visits, and personalized appointments as needed to complete the enrollment process. Ensure that promotional activities are conducted to promote the MetroPlusHealth MLTC and MAP product, (i.e., placement of signage and brochures in patient waiting areas, conduct outreach calls, participate in events/health fairs and workshops attended by consumers, caregivers, and providers) including evening and weekend hours. Work closely with Outreach Representatives, Member Service Representatives, Eligibility Representatives, Utilization Management, and other MetroPlusHealth personnel to resolve member concerns regarding complaints and potential enrollment or disenrollment. Establish and sustain beneficial relationships with the Home Care Providers, Caregivers, medical specialist (Occupational/ Physical/Speech/Rehabilitation Therapist), Home Health Aides, Mental Health and Substance Abuse Providers, social workers, discharge planners and other providers that work with the Medicaid Long-Term Care and Medicaid Advantage Plus patients. Responsible for participation in weekly, bi-weekly, and monthly full staff, team and one-on-one meetings. Recognizing and implementing new marketing opportunities. Assisting members in accessing health care needs and other services as needed. Establish and maintain good working relationships with provider organizations and community organizations where marketing activities are conducted. Promoting the Vision, Mission, Values and Goals of MetroPlusHealth Plan. Conducting and participating in telemarketing/outreach efforts as required. Serve as field base on-boarding collaborator for new sales staff, i.e., field shadowing, go to person for weekly/monthly referral report formatting and policy inquiries. Minimum Qualifications Must have a High School Diploma or GED. College Degree or coursework preferred. 3-5 years of Sales and Customer Relations experience required. Managed Long-Term Care (MLTC) and Medicaid Advantage Plus (MAP) experience required. Licensure and/or Certification Required New York State Life, Accident and Health Insurance Agent License Valid NYS Driver's License is a plus Professional Competencies Integrity and Trust Customer Focus Functional/Technical skills Written/Oral Communication

Posted 9 hours ago

Work Life Balance

Advertising Agency Sales Representative

Viasat New York, NY

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Viasat has a market reputation for delivering the best internet in the sky; we deliver broadband internet to thousands of aircraft worldwide including some of the world's largest airlines. Our new digital platform connects advertisers and retailers to travellers inflight, with a range of highly innovative digital ad solutions. We are shaping the future of inflight entertainment, advertising and e-commerce as we build a digital marketplace that benefits airlines, passengers, and our client brand partners. We are looking for an Advertising Agency Sales Representative who will grow our agency clientele base and provide account management to select strategic accounts. Our current clients are some of the world's most successful brands in retail, travel, technology and consumer services. You will ideally be based in New York City, and work as part of a global team. Serving a wide range of advertisers, including consumer brands, online services and retailers, you will find the right advertising solution and commercial structure model for each client. Your understanding of Viasat's innovative ad products and entrepreneurial drive will allow you to communicate the value of Viasat's platform and network, and work with partners over the long term to deliver ongoing customer success and ROI for them. Using your effective communication skills and network you are the driver of agency sales for the Viasat Advertising business. You will help define the strategy for how to acquire agency customers and be a key stakeholder in product design. The day-to-day Build our customer base of global ad agencies. Contribute to the setting of commissions, targets and quotas for the channel. Contribute to the setting of pricing of the ads. Produce reliable monthly, quarterly and multi-year sales forecasts for agency customers. Provide strategic advice and help partners get the best return on investment by working closely with them in a consultative role. Mange a limited number of key accounts. Communicate with them proactively and provide regular account review. Work with product team to improve the platform for agency customers. Work with data analytics team to create analysis and insights and data sets to internal teams and to clients. Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions, and promote Viasat products. What you'll need 5+ years progressive experience in advertising & media sales. Excellent communication skills; ability to communicate comfortably with senior executives, internally and externally. Advertising agency experience as a media buyer or selling to global agency customers. Deep understanding of the advertising ecosystem including agencies, DSPs, affiliates. High proficiency using CRM (Salesforce), Word, Excel and Powerpoint. Travel: up to 20%, meeting clients, airline partners and attending trade What will help you on the job Experience working/operating in an international context. Interest / understanding of the aviation or satellite internet industries. Salary range $73,500.00 - $96,500.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $84,000.00- $114,000.00/ annually At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at benefits. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Technology Sales Representative Development Program

Konica Minolta Business Solutions New York, NY

Overview Are you interested in a career in Technology Sales? Are you seeking a company where you can learn and grow? Konica Minolta's Technology Sales Representative Development Program might be just what you're looking for. Konica Minolta partners with clients to design the Future of Work by improving their cyber security, optimizing cloud data functionality, enhancing their office equipment, offering managed print, IT and automation services, designing video security systems, and so much more. Our Technology Sales Representative Development Program offers seventeen (17) weeks of enhanced training designed to prepare you for your full-time role as a Technology Sales Representative. This Program will provide you with the opportunity to interact with customers, build a professional network and support your professional growth. While actively engaging in sales responsibilities, you will participate in a combination of virtual and in-person training with hands-on learning activities designed to prepare you to begin selling within your first 90 days. Responsibilities We are looking for candidates who... Have a passion for building relationships and finding solutions for clients Have previous customer service or sales experience Have or will obtain a bachelor's degree in sales, technology or a related field between December 2024 and June 2025 Are geographically flexible, willing to work with and travel to clients in the posted metro area Have a valid driver's license and reliable transportation Qualifications What We Offer... Two (2) weeks of instructor-led training at our Corporate HQ. Fifteen (15) weeks of virtual and hands-on training while actively participating in sales activities Competitive compensation package in addition to base salary Guaranteed minimum commissions for first 4 months of employment Generous commission and bonus program Opportunities for promotion based on achievement of sales targets and performance objectives Continuous training on new and upcoming products and service offerings The opportunity to participate in Konica Minolta's Blue Diamond club for Sales Achievement, an annual trip for you and your spouse/partner to an exotic location Great benefits including comprehensive medical, dental, and vision benefits packages, paid holidays, vacation days, a retirement savings plan with company match, an employee assistance program (EAP), and more. An inclusive and flexible workplace that highly values sharing of new perspectives Tuition reimbursement program to support your career at Konica Minolta Expected Compensation... First year target income of $60K Base salary of 40-50K, plus commission and bonus About Us About Konica Minolta Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Posted 9 hours ago

Sales Representative II (All Boroughs)

MetroPlus Health Plan New York, NY

Sales Representative II (All Boroughs) Job Ref: 115996 Category: Sales Department: FACILITATED ENROLLMENT Location: 50 Water Street, 7th Floor, New York, NY 10004 Job Type: Regular Employment Type: Full-Time Hire In Rate: $60,000.00 Salary Range: $60,000.00 - $60,000.00 Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. The Sales Representative II is responsible for educating and assisting qualified individuals with purchasing affordable health insurance coverage and/or obtaining an eligibility determination for coverage in Qualified Health Plans (QHPs) and insurance affordability programs such as Medicaid and Child Health Plus (CHP) through the NY State of Health (MarketPlace). The Sales Representative II is responsible for identifying and educating prospective members that do not have health insurance and/or are looking to change coverage as well as assisting existing members with recertification and education of benefits. The Sales Representative II is tasked with performing all duties in accordance with the Affordable Care Act (ACA) as well as all other pertinent rules and regulations. Duties & Responsibilities Educational/Enrollment Process Educate and provide assistance to qualified individuals with applying for coverage through the NY State of Health Marketplace in a Qualified Health Plan (QHP) and insurance affordability programs such as Medicaid and Child Health Plus. Assist consumers/applicants with calling the NY State of Health Customer Services Department for assistance with enrolling and/or providing verification documentation. Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace. Explain potential eligibility for public/governmental programs, how the federal health insurance premium tax credit and cost-sharing reductions work, and outline potential risk factor, if any, to consumers. Describe the features and benefits of health insurance coverage, including cost-sharing mechanisms like deductibles, co-pays, co-insurance and how these work and/or affect the consumer. Describe the different metal tiers within the Marketplace and how the benefits may change at different tiers based on the consumer's income. Conduct presentations and participate in ACA forums and workshops upon request. Assist consumers with submitting documents and information as required by the Marketplace via scan, fax, or mail. Assist existing members with recertification, when applicable. Assist consumers with the submission of premium payments when required. Regulatory/Compliance Securing and safeguarding confidential information to prevent Protected Health Information (PHI) from being obtained from unauthorized personnel to ensure compliance with privacy and security standards. Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served by the Marketplace. Participate in all trainings, updates and webinars and other forums in which information is necessary to carry out roles and responsibilities. Mandated to meet the annual Marketplace Facilitated Enroller (MFE) recertification requirements. Keep abreast of all industry and regulatory updates as it pertains to the ACA and Marketplace. Maintain discretion regarding business-related files, reports, and conversations within the provisions of applicable State and Federal Statutes and regulations. Tactical Maintain a daily tracking tool that entails detailed rep activity. Monitor all applications in personal dashboard to ensure timely and accurate follow through from applicants. Conduct a daily review of personal dashboard to address and follow-up on any and/or all potential leads for consumers seeking assistance. Maintain a consistent supply of various educational and product line collateral. Keep abreast of all the Marketplace functionalities to effectively manage individual accounts. Conduct a daily review of the MetroPlusHealth "Marketplus" lead management program to follow-up on all new potential enrollment leads and consumer inquiries. Record all follow-up dispositions in a timely and accurate manner. Data enter all applicant demographic, enrollment site and PCP selection data in the required "Enrollment Program" within the MetroPlusHealth portal at the time of the initial enrollment encounter. Must be in compliance with all conflict-of-interest standards and regulations. All other tasks and responsibilities as may be required to satisfy the expectations of the role. Required to work evenings and weekends. Minimum Qualifications Must have a High School Diploma or GED. Minimum of three (3) years of Sales experience required. Prior Public Speaking experience. Licensure and/or Certification Required: Must complete and pass the NY State of Health approved training program and become certified. Must complete all required annual recertification as an MFE Professional Competencies: Integrity and Trust Customer Focus Functional/Technical skills Written/Oral Communication

Global Funds Transfer Representative I

United Nations Federal Credit Union New York, New York

Responsible for the timely and accurate authentication and preparation of outgoing member requested payments. Perform a variety of duties in order to ensure that all incoming and outgoing payments are carried out in an efficient manner. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct. Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. This position is hybrid: NYC Salary range: $50,240 - $52,000 annually; compensation is commensurate to geographic location. Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. Conduct intake and validation of daily payment requests within established guidelines with proper authorization. Perform verbal member verifications and provide Dodd-Frank disclosures to comply with regulatory requirements. Pull verifications performed by the Contact Center, Branches and Representative Offices submitted through the designated inboxes; check questions answered by the members against various internal systems and applications. Match verifications with payment transfer requests and route preprocessing or to management for approval. Flag verifications that are insufficient and cannot be completed. Review and verify all new requests submitted via email/fax for member data, payment instructions completeness and proper approvals. Distribute payment requests for processing in a timely fashion. Call back members for requests requiring further verification at management’s request. Maintain accurate and updated files of all correspondence in order to keep members and appropriate personnel informed of the status of processing, changes or issue resolution. Ensure that all documentation for payment transfers is scanned, mailed, and/or forwarded for prompt action. Communicate information to member service staff, employees and members on the status of outgoing/incoming wires. Practice vigilance in the detection of potentially fraudulent transfer requests. Review and decision items identified by the system as exceptions based on member information/banking details/risk assessment. Perform any additional assignments as needed. High school diploma, plus some college coursework completed in relevant subjects (i.e. Accounting, Business Administration, etc.) 1-2 years of clerical experience in a financial institution with basic knowledge of global payments structure Basic knowledge of accounting procedures Basic to intermediate MS Office skills

Customer Service Representative

IDB New York, NY

Company Description For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we've enjoyed fundamentally comes down to our people. Here at IDB, you'll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive. Job Description Responsible for assisting Commercial and/or Private Banking teams with the handling service related matters for their clients. The service tasks may include responsibilities related to account and transactional activities, Account Opening & Maintenance, Treasury Management, Cash Management, and Loan Servicing. Team members may be assigned to focus on specific service areas such as Account Opening and KYC Maintenance or Client Servicing, based on their individual strengths, experience and organizational needs. Takes full ownership of customer inquiries to help support the retention and further growth of our firm by supporting direct Manager, Commercial Banking and Banking teams with the daily processing of customer information and requests. Responsible to collect documents and liaise with clients and internal teams for the account opening process and associated tasks related to KYC. Effectively manages and utilizes case management tools (including dashboards) to prioritize tasks, monitor progress to meet service level agreements. Establishes robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload and help provide a white glove experience for our internal and external clients. Performs client call backs to authenticate and verify client requests related to client transactions, account opening & maintenance and loan servicing. May include assisting in the review of daily reports, temporary overdrafts, and fund transfer requests including fee modifications and waivers. May support by confirming manual wire, internal transfer requests and transactional activity instructions to help mitigate fraud/loss for our clients/firm. Responsible to multi-task by assisting clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.) Utilizes problem-solving skills, sound judgement, creativity, and experience to analyze information to successfully resolve tasks and navigate through issues. Effectively handles the timing of communication and manage response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help contribute to our high-touch brand. Self-Starter that consistently approaches their work assignments with integrity, accountability, and consideration of the client and banks reputational risk which includes following compliance guidelines and company policies with a high level of care. Team player that participates in internal activities, testing and initiatives aimed at enhancing client experience, data integrity, optimizing workflows, case management processes to achieve bank goals. Ensures adherence to bank policies, regulatory compliance, and industry standards by staying informed and completing required corporate training on time. Qualifications 1-3 years of experience in financial industry or transferrable skills. Demonstrates enthusiasm for delivering exceptional, white-glove customer service while fostering a positive, collaborative team environment that compliments our dynamic customer focused culture. Displays a strong desire to contribute as a dedicated team member, actively seeking opportunities to enhance our service delivery and exceed client expectations. Self-starter with the ability to multi-task/prioritize workload to ensure timely, efficient and accurate execution. Bachelor Degree or transferrable experience for position. Excellent interpersonal and communications skills both written and oral. Demonstrates a conscientious approach to following procedures and maintaining the highest ethical standards in all tasks. #LI-Hybrid Compensation The expected annual base salary for this position is between $65,000 - $75,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual's skills, experience, and book of business. In addition to base salary, our total rewards package also includes eligibility for incentive compensation, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement. Additional Information The Bank will make reasonable accommodations to the following employees to allow them to perform the essential functions of their position, except where doing so would result in undue hardship to the Bank: Those with a known mental or physical disability. Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions. Victims of domestic violence, sex offenses or stalking. Employees with religious observance and practice obligations. Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation. In each case, the Bank will engage in a good faith written or oral dialogue concerning the individual's accommodation needs; potential accommodations that may address the individual's accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer. The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee's request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All your information will be kept confidential according to EEO guidelines. We are operating on a hybrid schedule. NO AGENCIES PLEASE. IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.

Customer Service Representative

Housing Works New York, NY

Description Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [email protected] Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York States first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position is included in a bargaining unit of Housing Works New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (RWDSU). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a CBA) between Housing Works and the RWDSU Compensation: $17/hr Overview: The Customer Service Representative is responsible for providing exceptional customer service to our online sales customers via email and phone. Responsibilities: Monitoring all online sales customer emails and phone calls and responding to all inquiries/questions/complaints within 24 hours (or 48 hours (about 2 days) on the weekends). Inquiries can include tracking orders, requests for refunds/replacements/returns, and frequent questions/feedback. Processing refunds and returns, including examining returned books and relisting online, if appropriate Performing quality control on all books uploaded, and spot-checking 5% of orders placed on shelves Minimum Requirements 1 year of job experience preferred.

Customer Service Representative

TraxNYC New York, NY

About Us: At TraxNYC, we redefine what it means to wear luxury jewelry. Located in the heart of New York Citys Diamond District, weve built a global reputation as trendsetters in custom jewelry design, offering one-of-a-kind pieces that showcase exceptional craftsmanship and creativity. With a legacy built on trust, transparency, and unmatched expertise, were proud to be more than a jewelry brandwere a community. Whether you're shopping for a timeless investment or a statement piece that turns heads, TraxNYC is here to make your vision a reality. Join our team, and be part of a fast-paced, creative environment where your talents will shine as bright as the diamonds we design. Role Summary: We are seeking a friendly, professional, and detail-oriented Customer Service Representative to be the voice of our brand. This role involves engaging with customers via phone, email, and social media to answer inquiries, resolve issues, and ensure a seamless shopping experience. The ideal candidate is a strong communicator with a passion for customer satisfaction and a keen eye for detail and organization. Responsibilities: Provide prompt, accurate, and courteous responses to customer inquiries via phone, email, live chat, and social media. Assist customers with product questions, order updates, returns, and exchanges. Resolve customer complaints efficiently and empathetically, ensuring customer satisfaction and brand loyalty. Maintain a thorough understanding of our product offerings, brand story, and policies to provide accurate information. Process orders and collaborate with the sales and fulfillment teams to ensure timely delivery. Gather customer feedback and provide insights to the team for improving our products and services. Manage and update customer records in our CRM system. Qualifications: 1-3 years of experience in a customer service role, preferably in the luxury retail or jewelry industry. Excellent verbal and written communication skills. Strong problem-solving skills with a customer-first mindset. Ability to multitask, prioritize, and manage time effectively. Proficiency in using CRM systems and other customer service tools. A genuine passion for providing excellent customer service and a keen interest in jewelry or luxury goods is a plus! What We Offer: Compensation: $20-$30 based on experience. Opportunities for growth within the company. A positive, supportive, and collaborative work environment. Employee discounts on our products. How to Apply: If youre passionate about creating memorable customer experiences and want to work with a quickly growing brand, wed love to hear from you! Please send your resume and if youd like, a brief cover letter to [email protected] Job Type: Full-time Pay: $20.00 - $28.00 per hour Expected hours: 35 50 per week Benefits: PTO & sick days after 1 year of tenure Flexible schedule Shift: 8 hour shift Work Location: In person

Customer Service Representative

Hustle Notice Biz New York, NY

Customer Service Representative Department: Swipe Say Easy Employment Type: Full Time Location: New York, NY Compensation: $18.50 - $27.50 / hour Description Location: New York, NY Employment Type: Full-Time Salary Range: $18.50 - $27.50 Hourly (based on experience) Position Overview Swipe Say Easy is seeking a Customer Service Representative to join our team. This individual will serve as the first point of contact for our customers, providing exceptional support and ensuring a seamless customer experience. If you are a proactive problem-solver with excellent communication skills and a passion for helping others, this is the role for you! Key Responsibilities Key Responsibilities Respond promptly to customer inquiries via phone, email, and live chat. Resolve customer issues and provide solutions in a professional and efficient manner. Educate customers on Swipesay's products, services, and policies. Maintain accurate records of customer interactions and transactions in the CRM system. Collaborate with internal teams to address customer concerns and improve service delivery. Assist with account setup and troubleshooting technical issues. Identify opportunities to enhance customer satisfaction and loyalty. Skills, Knowledge and Expertise High school diploma or equivalent Strong communication and interpersonal skills. Proficiency in using CRM software and customer support tools. Ability to handle multiple tasks and work efficiently under pressure. Problem-solving skills and a positive, customer-first attitude. Benefits Comprehensive health insurance (medical, dental, and vision). 401(k) retirement plan with company match. Paid time off, including vacation, sick days, and holidays. Professional development and training opportunities. Employee wellness programs and resources. Flexible work environment with a focus on work-life balance.

Customer Service Representative

The Adecco Group New York, NY

Adecco is assisting a New York State based client in hiring for a Bilingual Medicaid Customer Service Representative located onsite in New York, NY. Must have 2 years of Customer service experience. Apply Today! Pay: The wage for this position is bet Customer Service Representative, Customer Service, Representative, Enrollment, Operations Supervisor, Retail, Staffing

Customer Service Representative

Agape Transportation Management New York, NY

Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing service information and resolving issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the serviceTroubleshoot and resolve service issues and concerns Qualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent verbal communication skills in both English and SpanishCompany Description Agape Transportation Management specializes on Non-Emergency Medical Transportation (NEMT) services for individuals who are not currently experiencing an emergency but need more assistance than a taxi service is able to provide. As a state-approved NEMT services provider, Agape offers premier curb-to-curb on-time medical transportation for select members of our community that otherwise might not have access to essential medical care. Company Description Agape Transportation Management specializes on Non-Emergency Medical Transportation (NEMT) services for individuals who are not currently experiencing an emergency but need more assistance than a taxi service is able to provide. As a state-approved NEMT services provider, Agape offers premier curb-to-curb on-time medical transportation for select members of our community that otherwise might not have access to essential medical care.

Customer Service Representative

Workoo Technologies New York, NY

About the job Customer Service Representative At Workoo we are a team. We work as a team, we think as a team, and we have fun as a team. We believe in cities where mobility is sustainable, safe, practical and affordable. Our team works hard, every minute, to transform our communities into healthy, clean ecosystems, while providing our users with a convenient, safe and easy-to-use method of transportation. We build for the long term and with a zero waste mentality. We're here to stay, and we know our community will support us. Be part of a team where you can - Manage a myriad of conversations with our customers via chat, email and phone. - Turn problems into solutions and happiness - Be attentive to customer inquiries, comments and complaints. - Help define new processes and best practices to optimize our customer service. - Follow up on pending cases and resolve them in the shortest possible time. - Help improve our customers' experience on a daily basis. - Be essential for customer loyalty - Be the voice of our customers in the company - Be part of the best customer service team in town You are a great candidate if you have - Possibility of signing a university agreement - Customer obsession and empathy - Problem solver - Basic English skills - Good communication skills - Proactive and multitasking skills - Thrives in a hyper-dynamic environment - Be willing to stay with us in a full time role afterwards What we offer: - A good and friendly team. - Free rides to drive our cool and sustainable vehicles. - Remote work from the comfort of your home. - Fast changing environment with many challenges ahead, perfect for professional growth. - A close-knit multicultural team working towards the same goal. - Possibility to join the team after the internship if the profile fits the company.

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